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Hanoi Center Silk Premium Hotel 4*
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Описание отеля
Отзывы об отеле
10
Gregoire
Дата отзыва: 27 октября 2026
Le personnel est incroyable. Vraiment très pro et avenants
9
Christopher
Дата отзыва: 24 октября 2026
1) Positives were the front desk staff Ivy and Chi - excellent customer service at all times. 2) AC was good but rattling noise sometimes. 3) Hot water was good. 4) Wifi was fine. 5) King bed was comfy but by the 2nd night it felt like it was two full size beds that were joined since it felt like the mattresses were just barely sliding apart during the night. I just moved over a little bit and it was fine. 6) I appreciated the two small bottles of complimentary water delivered everyday.
1) Toilet hadn't been cleaned before I arrived, so when I opened the lid I was greeted by someone's hairs in the bowl. An honest mistake that was probably just missed this time - everything else seemed to be clean. 2) AC temp was good and room cooled quickly, but there was occasionally a rattling sound that would begin at random times. After the first night I got used to it (Room 302). 3)I was surprised to open the window and see it open onto the wall of the next building, but on the plus side, I think this kept it much quieter at night, so it was probably for the best.
1) Toilet hadn't been cleaned before I arrived, so when I opened the lid I was greeted by someone's hairs in the bowl. An honest mistake that was probably just missed this time - everything else seemed to be clean. 2) AC temp was good and room cooled quickly, but there was occasionally a rattling sound that would begin at random times. After the first night I got used to it (Room 302). 3)I was surprised to open the window and see it open onto the wall of the next building, but on the plus side, I think this kept it much quieter at night, so it was probably for the best.
10
Edward
Дата отзыва: 24 октября 2026
The hospitality and welcome nature of Ivy, Chi, Viet and William at the front desk is something I have never experienced before. They offered help and support throughout the entire journey and went beyond their role and expectations to ensure we had a great stay. Cannot speak more highly of them or what they meant for our trip
Nothing to mention
Nothing to mention
10
Jaise
Дата отзыва: 22 октября 2026
Our family had a fantastic stay at Hotel Hanoi Center Silk Premium during our vacation in Vietnam! The entire team went above and beyond to make sure we were comfortable and well taken care of throughout our trip.
A special thank you to Ms. Chi, Ms. Ivy, Viet, and William for their incredible warmth, hospitality, and helpfulness. They helped arrange everything we needed seamlessly, including our day tours to Ha Long Bay and Ninh Binh. The tours were extremely reliable, well-organized, and offered great value for money.
We couldn't have asked for a better host in Hanoi. Highly recommended to anyone visiting the city—we would love to stay here again!
10
Anton
Дата отзыва: 22 октября 2026
Die Lage in der Altstadt war super um alle Sehenswürdigkeiten zu Fuß zu erreichen, das Zimmer sauber und gut ausgestattet. Hab mich sehr wohl gefühlt. Chi war immer sehr interessiert und hat gute Lokale und Essenstipps gegeben.
10
Dung
Дата отзыва: 22 октября 2026
Phòng đẹp rộng rãi; nhân viên Chi và Việt hỗ trợ nhiệt tình
10
Pierre
Дата отзыва: 21 октября 2026
Accueil du personnel, propreté de la chambre, confort
Absence de balcon contrairement à la photo
Absence de balcon contrairement à la photo
10
Cires
Дата отзыва: 21 октября 2026
Location was incredible! And the staff were so nice
9
Gabriela
Дата отзыва: 20 октября 2026
Excellent location, comfortable facilities. Very good value for the price. The service from Chi, Ivy, Viet, and William was the best and the main reason why I would return to this hotel!
Stairs and access can be a bit complicated for someone with mobility issues. Rooms are sufficient and comfortable but very basic.
Stairs and access can be a bit complicated for someone with mobility issues. Rooms are sufficient and comfortable but very basic.
10
Robin
Дата отзыва: 20 октября 2026
This place was a great stay. I would absolutely go back here.
Nothing I didn't like.
Nothing I didn't like.
9
Venessa
Дата отзыва: 20 октября 2026
This hotel is well located and the staff at the front desk are very helpful. The rooms are comfortable and spacious and the response to any of our was prompt and friendly. The bathrooms are clean and the water is hot. And there is a lift.
10
Marcelo
Дата отзыва: 19 октября 2026
Chi, Tung , Ivy And William are very friendly And lovely. Beautyful
7
Olga
Дата отзыва: 19 октября 2026
The location is excellent: central, yet on a quieter street, so there's very little noise at night. The staff are genuinely friendly and welcoming.
The rooms are very tired and look quite different from the photos on Booking.com, so expectations should be adjusted. When we gave feedback, the staff seemed afraid they'd be blamed for it, which isn't their fault. It feels like they've never been shown how to handle feedback, and management should support them better.
The rooms are very tired and look quite different from the photos on Booking.com, so expectations should be adjusted. When we gave feedback, the staff seemed afraid they'd be blamed for it, which isn't their fault. It feels like they've never been shown how to handle feedback, and management should support them better.
10
Sơn
Дата отзыва: 19 октября 2026
Bạn lễ tân Phương rất chu đáo và nhiệt tình
Khách sạn dễ thương và sạch sẽ
10
Michael
Дата отзыва: 18 октября 2026
The receptionist, Ivy and Chi, were so welcoming and kind. They gave great recommendations for food and activities. We were able to get our laundry done and even leave bags with them while we left the city for a few days. Facilities were clean and very comfortable. Great stay.
9
Annalena
Дата отзыва: 17 октября 2026
sehr freundliche Mitarbeiterinnen, Tee, Bananen und Reiscracker jederzeit in der Lobby verfügbar, prima Lage
10
Badar
Дата отзыва: 16 октября 2026
المكان في وسط المدينه القديمه الغرفه جيده والسرير مريح قريب من كل شي والموظفين ودودين خصوصا الموظفه CHI VIET
البطانيات كان بها بقع وسخه قليلاً
البطانيات كان بها بقع وسخه قليلاً
9
Patrick
Дата отзыва: 15 октября 2026
Location was central and walking distance to many attractions, room was spacious and clean and the staff was very friendly and helpful.
7
Larking
Дата отзыва: 15 октября 2026
The staff were very helpful and pleasant.
The air conditioning from the room above me made a horrendous noise that kept me awake all night.
The air conditioning from the room above me made a horrendous noise that kept me awake all night.
10
Monique
Дата отзыва: 15 октября 2026
Awesome location in the Old Quarter close to alot of activities and popular food spots. Family enjoyed having the connecting rooms for more space and affordable to stay. Friendly and helpful staff were great to deal with. Highly recommend for all to stay.
9
Annaick
Дата отзыва: 13 октября 2026
Très bien placé en plein centre entouré de rues animées
Personnel agréable Ivy disponible et souriante
Très bonne literie
Pas de petit déjeuner
Pas de petit déjeuner
Pas de petit déjeuner
9
Marco
Дата отзыва: 13 октября 2026
Location was perfect, staff were so helpful.
I did expect a better view but it was ok
I did expect a better view but it was ok
9
Ines
Дата отзыва: 12 октября 2026
A comfortable hotel with cosy beds, air conditioning, and a small balcony offering a beautiful view over the city. We stayed on the top floor, which made the view even more special. The hotel also has an elevator, and the staff were very friendly and welcoming. Overall, a lovely place to stay!
8
Justin
Дата отзыва: 09 октября 2026
Loved the location! Super central and easy to get to. Staff were so friendly as well. If you’re not going to be spending all day in the room, book this for comfortably having a place to rest your head.
Breakfast said was included online but wasn’t available at the hotel
Breakfast said was included online but wasn’t available at the hotel
10
Muriel
Дата отзыва: 08 октября 2026
Hien et Chi , Minh, William were perfect during all out stay
10
Tuan
Дата отзыва: 05 октября 2026
vị trí thuận tiện, sạch sẽ và nhân viên ân cần
7
Vanessa
Дата отзыва: 05 октября 2026
tolle Lage, ruhige Straße vor dem Hotel, sehr liebe Mitarbeiter (vor allem William & Giang), top Restaurants rundherum :)
bei meiner Ankunft war das gebuchte Zimmer leider nicht verfügbar, dieses bekam ich dann erst am nächsten Tag und die Wände sind extrem hellhörig, einmal wurde ich durch Reparatur arbeiten im Stock ober mir aufgeweckt und die restlichen Tage durch die Geräusche der Reinigung oder der anderen Gäste
bei meiner Ankunft war das gebuchte Zimmer leider nicht verfügbar, dieses bekam ich dann erst am nächsten Tag und die Wände sind extrem hellhörig, einmal wurde ich durch Reparatur arbeiten im Stock ober mir aufgeweckt und die restlichen Tage durch die Geräusche der Reinigung oder der anderen Gäste
10
Fanny
Дата отзыва: 05 октября 2026
We had a wonderful stay at this hotel! The staff were absolutely amazing — very welcoming, and always happy to help and give us great recommendations. The service was honestly one of the best parts of our stay.
The room was also very nice, clean, comfortable, and we slept really well. Everything was perfect and we truly enjoyed our stay. We would definitely recommend this hotel!
8
Gph
Дата отзыва: 03 октября 2026
Perfecte locatie, midden in hartje old town Hanoi. Vriendelijk en zeer behulpzaam personeel. Ruime kamers.
Hotel is wat verouderd en de kamers zouden best een likje verf mogen.
Hotel is wat verouderd en de kamers zouden best een likje verf mogen.
7
Amy
Дата отзыва: 03 октября 2026
Not a bad hotel, but would not stay here again given the many other better hotels available for the same price. What I liked: The staff was very nice and friendly. The location was good, it's near a Michelin-rated pho restaurant and a 5-minute walk from the cathedral. It was quiet. The air conditioner took a little bit of time to start working, but once it turned on, it was fine. There was a safe and minifridge.
The biggest issue is that the hotel does not offer free breakfast. There are many other 4 and 5 star hotels in the area that offer free breakfast and the price they charge is the same. Also, I booked a room advertised as "Deluxe Neighbor View," which turned out to be the hotel's creative way of saying the window looked out into a wall (I guess the "neighbor" part is that no one can look into your room?). Also, despite being a 4-star hotel, the bed only had two thin pillows + 1 decorative pillow. The pictures also make the room look a lot bigger than it actually is.
The biggest issue is that the hotel does not offer free breakfast. There are many other 4 and 5 star hotels in the area that offer free breakfast and the price they charge is the same. Also, I booked a room advertised as "Deluxe Neighbor View," which turned out to be the hotel's creative way of saying the window looked out into a wall (I guess the "neighbor" part is that no one can look into your room?). Also, despite being a 4-star hotel, the bed only had two thin pillows + 1 decorative pillow. The pictures also make the room look a lot bigger than it actually is.
10
Fanny
Дата отзыва: 03 октября 2026
Personnel was really Nice, room was clean and comfortable
10
Nisic
Дата отзыва: 02 октября 2026
Chi and Ivy cules were very nice at the reception. We came at 2 am and could still check in with no problem. Very tidy and cosy.
/
/
10
Nicola
Дата отзыва: 01 октября 2026
Chi ' Hien and Viet were incredibly helpful and kind. We really enjoyed our stay here and will definitely come back. The room was very clean and comfortable and I loved the decor. Very beautiful.Very central location near the cathedral. I highly recommend this hotel.
7
Silvia
Дата отзыва: 30 сентября 2026
Il servizio a fianco di nails e massage e i letti erano comodi , la posizione , i receptionist sono gentili e disponibili
Il pavimento della camera era sporco , inoltre avevo prenotato una camera delux con balcone vista sulla città invece ci hanno dato un piano terra con vista muro a 30 centimetri dalla fiinestra in pratica un bunker 🫥
Il pavimento della camera era sporco , inoltre avevo prenotato una camera delux con balcone vista sulla città invece ci hanno dato un piano terra con vista muro a 30 centimetri dalla fiinestra in pratica un bunker 🫥
10
Dean
Дата отзыва: 29 сентября 2026
Great place friendly staff and loved the location we came back on our return journey
Thanks for looking after me and my family
10
Noga
Дата отзыва: 28 сентября 2026
הצוות היה מקסים! עזרו בכל מה שביקשנו ואף יותר
9
Richard
Дата отзыва: 27 сентября 2026
Very friendly and accommodating staff. Perfect location right in the middle of old quarter.
10
Jaehun
Дата отзыва: 27 сентября 2026
Everything was great during my stay. The staff were very friendly and helpful, and I had a really comfortable experience overall. I’d definitely stay there again.
7
Christina
Дата отзыва: 27 сентября 2026
Location was perfect. Bed was comfortable
9
Biyao
Дата отзыва: 27 сентября 2026
Nous avons particulièrement apprécié l’accueil et la gentillesse du personnel. Le staff a été extrêmement accueillant et disponible, et nous a beaucoup aidés notamment pour les réservations et l’organisation de notre séjour. Nous avons vraiment apprécié la qualité de ces services et l’attention qui nous a été accordée. Une très belle expérience, merci à toute l’équipe !
Concernant le point négatif, nous avons trouvé que la propreté de la chambre était correcte, mais sans être exceptionnelle. Pour un hôtel quatre étoiles, nous nous attendions à un niveau de propreté et de finition un peu plus élevé. Cela reste acceptable, mais c’est un aspect qui pourrait être amélioré afin d’être davantage à la hauteur du standing de l’établissement.
Concernant le point négatif, nous avons trouvé que la propreté de la chambre était correcte, mais sans être exceptionnelle. Pour un hôtel quatre étoiles, nous nous attendions à un niveau de propreté et de finition un peu plus élevé. Cela reste acceptable, mais c’est un aspect qui pourrait être amélioré afin d’être davantage à la hauteur du standing de l’établissement.
9
Piet
Дата отзыва: 25 сентября 2026
Great staff
located in a quite side street with good food and cafe options
Very clean
10
Surann
Дата отзыва: 25 сентября 2026
Chi and Hien were wonderful on reception. Very friend and helpfull. Not to mention going the extra to accomodate guests. They arranged for me to store my luggage while i went in subsequent travels. Great locatiib is you want to be close to the hustle and bustle of the Old quarter but also peace fully enough to step away.
9
Carlos
Дата отзыва: 23 сентября 2026
el personal muy profesional y diligente
especial mencion a Mss Ivy from recepcion
no habia frigobar en el doemitorio el seguro interior de la puerta estaba roto
no habia frigobar en el doemitorio el seguro interior de la puerta estaba roto
10
Duy
Дата отзыва: 22 сентября 2026
Khách sạn tiện nghi, phòng ban công rộng rãi và đẹp. Nhân viên lễ tân hiền , chi thân thiện nhiệt tình và hiếu khách
9
Agnes
Дата отзыва: 20 сентября 2026
The rooms are very well decorated, very clean and cosy. The staff are incredibly helpful. Location is excellent.
The smaller room out of the connecting room doesn’t have a window. The stair steps going up to the lobby are very high so makes it quite difficult for people with limited mobility to walk up. You can enter from the lower spa level but the door is closed at 9pm so if you come back later, you have to climb up the big steps.
The smaller room out of the connecting room doesn’t have a window. The stair steps going up to the lobby are very high so makes it quite difficult for people with limited mobility to walk up. You can enter from the lower spa level but the door is closed at 9pm so if you come back later, you have to climb up the big steps.
9
Superming
Дата отзыва: 20 сентября 2026
walking distance to church, lake and night market, very convenience
need walk up 8-10 steps to get into the hotel lobby but the staff will help to carry luggage
need walk up 8-10 steps to get into the hotel lobby but the staff will help to carry luggage
9
Carlos
Дата отзыва: 19 сентября 2026
ubicacion
el dormitorio y las camas muy pequeñas
el dormitorio y las camas muy pequeñas
5
Sushma
Дата отзыва: 18 сентября 2026
Location is very good and staffs very friendly.
The property is kept clean but needs to be maintained like broken fittings, molds etc
The property is kept clean but needs to be maintained like broken fittings, molds etc
10
Mirosława
Дата отзыва: 17 сентября 2026
Przekochana obsługa, na recepcji zawsze przygotowane dla gości mały poczęstunek. Dobra lokalizacja😊
10
Katrin
Дата отзыва: 16 сентября 2026
Sehr schönes Hotel. Hatten ein großes und sauberes Zimmer. Angenehm höfliches Personal. Super Lagey alles zu Fuß erreichbar!
Frühstück hatten wir nicht, dazu kann ich nichts sagen.
10
Maximilian
Дата отзыва: 14 сентября 2026
Das Personal war sehr nett und zuvorkommend
10
Minh
Дата отзыва: 14 сентября 2026
The staffs are super helpful and friendly. Mr Giap, Ms Chi, and Mr Viet provided excellent services and made me feel comfortable during my solo stay here.
10
Dylan
Дата отзыва: 13 сентября 2026
Staff were very welcoming and always friendly, they provided us with lots of local recommendations and ensured we had an excellent stay.
10
Sophie
Дата отзыва: 12 сентября 2026
The receptionists were so sweet and always had a smile on their face. They recommended a lot of activities and places to eat and withdrawal money.
Everything was perfect
Everything was perfect
9
Madina
Дата отзыва: 12 сентября 2026
Удобное расположение, вежливый и учтивый персонал, мы заранее списывались и решили такие вопросы, как трансфер до границы с Китаем, за что я им очень благодарна, номер красивый, стильный, чистый. Все очень понравилось.
Входная зона, сам ресепшн находится на втором этаже, а так как мы зашли через первый, а там не было чувства что мы зашли в отель, поэтому мы были немного сконфужены.
Входная зона, сам ресепшн находится на втором этаже, а так как мы зашли через первый, а там не было чувства что мы зашли в отель, поэтому мы были немного сконфужены.
10
Barjaktarevic
Дата отзыва: 10 сентября 2026
Chi and Jade were amazing! I will miss them :( lovely staff and lovely place to stay!!!!!!!
10
Guillermo
Дата отзыва: 10 сентября 2026
Chi and Jade are very welcoming and friendly. Small but cozy hotel in very good location.
10
Guillermo
Дата отзыва: 10 сентября 2026
Chi and Jade are very welcoming and friendly. Small but cozy hotel in very good location.
10
Omri
Дата отзыва: 10 сентября 2026
Large and spacious room, excellent room service, large and comfortable lobby, excellent location. Chau was great at reception.
Need to go some stairs to hotel. But there is an elevator for elderly.
Need to go some stairs to hotel. But there is an elevator for elderly.
10
Attila
Дата отзыва: 10 сентября 2026
Location, reception, cleanliness,
I didn't experience.
I didn't experience.
10
محمد
Дата отзыва: 09 сентября 2026
Chi and Jade doing goodjob, very welcoming and polite, helpful with tour and service excellent 👏
10
Srishti
Дата отзыва: 06 сентября 2026
Chi was absolutely brilliant and helpful with recommendations, guiding us to the best spot for vegetarian food, shopping, and even a special pandan tea. William helped as well, arranging pickup, extra key, etc. Great staff
The room was slightly smaller than expected and the AC didn't work effectively on one day. However, the staff went above and beyond to ensure the issues were resolved.
The room was slightly smaller than expected and the AC didn't work effectively on one day. However, the staff went above and beyond to ensure the issues were resolved.
10
Nguyễn
Дата отзыва: 02 сентября 2026
Các bạn nhân viên rất nhanh nhẹn nhiệt tình . Bạn châu làm việc tốt và năng động
8
Maestri
Дата отзыва: 01 сентября 2026
Cibo alla reception sempre disponibile :))
Staff cordiale
Acqua della doccia mai calda ma fredda o tiepida Un solo ascensore da aspettare a turni e scale inutilizzabili
Acqua della doccia mai calda ma fredda o tiepida Un solo ascensore da aspettare a turni e scale inutilizzabili
9
Nidhi
Дата отзыва: 30 августа 2026
Staff were polite and helpful with suggestions. The girls, Chi and Chiu, and the gentleman, William, were all very courteous and welcoming. The room was clean, spacious and loved the decor.
Nothing.
Nothing.
10
Nidhi
Дата отзыва: 30 августа 2026
The room is spacious and clean. The staff is friendly and helpful. The girls at the front desk were very courteous. The locals is quite close to all the key places to visit. Like my stay so rebooked for two more nights on returning to Hanoi. Highly recommend
Nothing much.. the balcony door seemed to not lock properly but was on 7 th floor so was a minor thing.
Nothing much.. the balcony door seemed to not lock properly but was on 7 th floor so was a minor thing.
10
Fabrizio
Дата отзыва: 29 августа 2026
La posizione eccellente,non potevamo chiedere di meglio,una via con negozi e ristoranti top. Nel cuore di hoan kiem e a due passi dal lago !Personale gentilissimo tra cui William,la ragazza che si occupa delle escursioni e il ragazzo che ci ha aiutato con i bagagli…in generale comunque tutti davvero molto disponibili e gentili!
Avrei gradito la colazione ma in questa struttura non è prevista
Avrei gradito la colazione ma in questa struttura non è prevista
10
Loredana
Дата отзыва: 28 августа 2026
I had a very pleasant stay at this hotel. The room was beautiful, comfortable, and spotlessly clean. All the staff members were incredibly kind, welcoming, and always ready to help with a smile. Additionally, the location was excellent, situated close to many very cute, traditional Vietnamese coffee shops. It was the perfect base for exploring Hanoi.I highly recommend this place and would definitely stay here again!
9
Jannemieke
Дата отзыва: 27 августа 2026
Locatie is fantastisch. Personeel erg vriendelijk en kamers modern en schoon.
Wifi was niet zo goed
Wifi was niet zo goed
9
Raihana
Дата отзыва: 27 августа 2026
Emplacement parfait , personnel très gentil.
C'est assez bruyant.
C'est assez bruyant.
10
Rayheem
Дата отзыва: 25 августа 2026
It’s a great location especially for train street.
Everything was perfect
Everything was perfect
9
Agathe
Дата отзыва: 24 августа 2026
Chambre propre et spacieuse
Gentillesse du monsieur à la réception
Emplacement dans le vieux quartier
10
Arlene
Дата отзыва: 20 августа 2026
The staff were lovely and very helpful. Great central location to all the touristy sights. Aircon was nice and cold on our arrival.
10
Esteban
Дата отзыва: 17 августа 2026
Jade and chi are doing good job. Very warm welcome and atmostphere .
10
Jess
Дата отзыва: 15 августа 2026
Fantastic central location and excellent, friendly staff. Williams at reception was especially helpful—he answered all of our questions and was incredibly informative about Hanoi. His recommendations and local knowledge really made our stay even more enjoyable. Highly recommended!
10
Thi
Дата отзыва: 15 августа 2026
Chi , châu và tùng rất nhiệt tình hỗ trợ. Các bạn nhân viên đều thân thiện và đáng yêu 😘
10
Dirkje
Дата отзыва: 14 августа 2026
Heel fijn verblijf gehad, zelfs een upgrade gekregen naar de honeymoon suite met een balkon en mooi uitzicht. Schone kamer, lekkere bedden en weinig geluidsoverlast. De medewerkers zijn ontzettend aardig en helpen je overal mee. Wij hebben hulp gekregen met de Ha giang loop. Williams heeft ons geholpen met allerlei vragen. De locatie was ook heel leuk, in een best rustige straat in een hele leuke buurt in het oude centrum met allerlei leuke cafés en restaurants in de buurt en het meer en de kerk op loopafstand. We zouden hier zeker terugkomen!
10
Raquel
Дата отзыва: 14 августа 2026
La ubicación y la relación calidad/precio.
En general todo estuvo muy bien.
En general todo estuvo muy bien.
10
Ömer
Дата отзыва: 13 августа 2026
Vietnamda kaldığımız en iyi otellerden biri. Her şey yolundaydı ve personeller çok ilgiliydi. Özellikle Chı, Jade ve İarry ve diğer personeller çok iyiydi. Güzel bir konaklama istiyorsanız tavsiye ederim.
10
Ömer
Дата отзыва: 13 августа 2026
Vietnamda kaldığımız en iyi otellerden biri. Her şey yolundaydı ve personeller çok ilgiliydi. Özellikle Chı, Jade ve İarry ve diğer personeller çok iyiydi. Güzel bir konaklama istiyorsanız tavsiye ederim.
10
Giovanni
Дата отзыва: 13 августа 2026
Amazing location, very clean hotel (they clean everyday and perfectly) and amazing staff (special thanks to Jade & Chi who has been amazing also in providing support for the tour and last minute emergency). Highly recommended.
No real negative comments.
No real negative comments.
9
Izabella
Дата отзыва: 13 августа 2026
Bardzo dobra lokalizacja. Można zjeść niedaleko dobre śniadanie.
Mieliśmy możliwość check out o 8 p. m. gratis. To było niezwykle miłe.
9
Itay
Дата отзыва: 11 августа 2026
מיקום מעולה ממש בלב העיר העתיקה
הצוות עוזר למה שצריך, התחשבו בי ונתנו לנו לעשות צק אאוט מאוחר
היה לפעמים רעש של קדיחות ובניה בבוקר
היה לפעמים רעש של קדיחות ובניה בבוקר
10
Mertcan
Дата отзыва: 11 августа 2026
Chi and Jade are very attentive and hospitable; thanks to their cheerful nature, our holiday experience was truly wonderful.
10
Abdulhamed
Дата отзыва: 11 августа 2026
The facility was clean, and they accommodated when needed.
9
Anna
Дата отзыва: 09 августа 2026
I loved the staff. They were so sweet and helpful
It almost felt like visiting a friend.
10
Charlotte
Дата отзыва: 08 августа 2026
I liked everything, especially the staff and one of the staff named William. The hotel was so accomodating to our needs. We didn’t have a hotel for the night but they made sure to find us a room.
Nothing
Nothing
10
Faye
Дата отзыва: 07 августа 2026
I don't think I could have chosen a better hotel for my stay in Hanoi. Service, warmth, kindness, support was unbeatable. The only downside was having to leave
I look forward to returning.
A big " Love and thanks" to the fabulous team at the hotel.
Everything was perfect.
Everything was perfect.
10
A
Дата отзыва: 05 августа 2026
Great location in the old quarter. The rooms are well equipped and always clean. The staff are helpful and friendly, Chi and Jade were amazing.
10
Jorge
Дата отзыва: 05 августа 2026
Jade and chi are very helpful. Nice hotel with nice location and beautiful people
9
Wei
Дата отзыва: 05 августа 2026
住宿体验非常棒！房间干净整洁，服务人员非常友好和专业。特别感谢Chi和Jade的热情帮助，让我们的入住更加愉快。十分推荐！
1
Gemma
Дата отзыва: 03 августа 2026
Quan vam arribar a l hotel ens van dir que no tenien les habitacions que haviem reservat tot i que la nostra reserva estava activa i correcte. Vam haver de trucar a booking per a que ens reallotgessin en un altre hotel. Amb el que vam perdre ben de 2 hores.
8
Keshang
Дата отзыва: 01 августа 2026
I don’t know the place was completely different from the picture, very out dated. With the stairs it’s very difficult to go up with luggage. It’s alright not bad
Nothing in particular, I guess it’s ok
Nothing in particular, I guess it’s ok
10
Hsinya
Дата отзыва: 01 августа 2026
we have connecting room , very convenient for group of 4, spacious with 2 bathrooms . good location as well. staff help us a lot and good recommendations for food and restaurant, chi and jade are very friendly, hospitality and good people
10
Miriam
Дата отзыва: 01 августа 2026
Das Personal war unglaublich freundlich und zuvorkommend. Die Zimmer sind sehr sauber. In umittelbarer Umgebung ist ein Michelin Restaurant wo man eine sehr gute Pho Bo bekommt. Reinigung, Kaffees, SPAs, Shopping, die Kathedrale alles in unmittelbarer Umgebung. Die Zimmer haben Fenster und teilweise auch Balkone. Es riecht sehr angenehm und die Zimmer sind sehr sauber. Das Preis-Leistungsverhältnis ist super. Wir hatten als vierköpfige Familie ursprünglich das Familienzimmer gebucht und haben ein Upgrade auf 2 Doppelzimmer auf dem gleichen Stockwerke nebeneinander bekommen. Die Zimmer sind für Hanoi Verhältnisse sehr großzügig. Die Rezeption ist rund um die Uhr besetzt, spricht sehr gut Englisch und ist sehr hilfsbereit. Wir haben auch einen Privatausflug nach Ninh Binh über das Hotel gebucht, der um einiges günstiger war als über Klook, Tripadvisor oder andere Anbieter.
Es gibt leider kein Frühstück.
Es gibt leider kein Frühstück.
10
К
Дата отзыва: 31 июля 2026
Абсолютно замечательный и отзывчивый персонал. Все проблемные вопросы решались практически моментально. Проконсультировали по поводу всех интересующих с точки зрения достопримечательностей моментам.
Месторасположение - просто великолепное, самое сердце вечернего отдыха!
10
Chintan
Дата отзыва: 27 июля 2026
Fantastic location on a quiet street tucked away behind the main tourist street. Very easy walk to lake and all the key areas. Nice rooms. A bit dated but very clean. Bathroom is nicr and clean.. Jade and Chi at reception were very friendly and helpful with information. Very nice travel hotel. Not a 4 star though.
Sometimes taxis can't get into the small street so we had to lug our luggage a block. Pillows were too hard. The lobby is small but cute.
Sometimes taxis can't get into the small street so we had to lug our luggage a block. Pillows were too hard. The lobby is small but cute.
10
Liam
Дата отзыва: 27 июля 2026
The location was good and the staff was very friendly
Nothing
Nothing
9
Anastasia
Дата отзыва: 27 июля 2026
Excellent value for money. We stayed in the family room, which was two spacious connecting rooms behind one private entrance, perfect for our family. The beds were very comfortable, the furniture felt high quality, and even the extra leather sofas were a nice touch. The staff were always friendly and helpful. The location was great too – close to the Old Quarter, the lake, and many restaurants.
The hotel could pay a little more attention to the common areas. There was an old mattress left in the corridor on our floor during our whole stay, and the reception area was often crowded with guests’ luggage. A separate storage space would make the entrance look much tidier.
The hotel could pay a little more attention to the common areas. There was an old mattress left in the corridor on our floor during our whole stay, and the reception area was often crowded with guests’ luggage. A separate storage space would make the entrance look much tidier.
10
Essa
Дата отзыва: 25 июля 2026
اقامه مميزة جدا موظفين في قمة الادب وغرف نظيفه ومرتبه وميزتها انها هادية وبعيده عن الازعاج مع انها قريبه من البحيرة والسوق
لا شي يذكر
لا شي يذكر
10
Christoph
Дата отзыва: 25 июля 2026
schönes und sauberes hotel, mitten im zentrum und dennoch in einer etwas ruhigeren straße. angenehm. die rezeption mit miss chi und minh châu aber auch die securitys tony und william sind sehr liebe und angenehme menschen. ♡
10
Jimbert
Дата отзыва: 23 июля 2026
Personnel super agréable, avenant, toujours prêt à rendre service.
Avant notre arrivée des messages personnalisés pour customiser l'accueil et nous proposer une voiture pour nous conduire de l'aéroport à l'hôtel. Pendant tout le séjour tout le personnel s'est mis à notre disposition.
Emplacement central mais calme car on est dans une petite rue à sens unique.
Très très bon rapport qualité-prix.
Rien
Rien
10
Peiching
Дата отзыва: 21 июля 2026
住連通房房間乾淨空間大，周邊有幾間好吃的越南河粉店，櫃檯員工親切有禮。
會聽到其他樓層廁所沖水的聲音，補水聲會持續一陣子，還蠻大聲的；酒店櫃檯在2樓，1樓是住家，1樓（往下3階）2樓（往上8-9階）都有階梯，入住的時候在晚上九點沒有房務可以幫忙提行李，退房的時候在早上八點-10點有房務可以提行李，只有一台電梯，退房的高峰時間要等一下子，酒店位置方便叫車。
會聽到其他樓層廁所沖水的聲音，補水聲會持續一陣子，還蠻大聲的；酒店櫃檯在2樓，1樓是住家，1樓（往下3階）2樓（往上8-9階）都有階梯，入住的時候在晚上九點沒有房務可以幫忙提行李，退房的時候在早上八點-10點有房務可以提行李，只有一台電梯，退房的高峰時間要等一下子，酒店位置方便叫車。
10
Perigaud
Дата отзыва: 20 июля 2026
Très bien situé, hyper propre, chambre soignée et impeccable avec Climatisation et personnel adorable !
Rien
Rien
10
Nihat
Дата отзыва: 18 июля 2026
A wonderful hotel. The staff are very friendly and helpful. It is clean. The location is excellent.
There’s nothing I don’t like about it.
There’s nothing I don’t like about it.
10
Tân
Дата отзыва: 17 июля 2026
Nhân viên khách sạn rất nhiệt tình , các bạn Chi, Châu , Quang và Giáp rất thân thiện . Phòng ở rộng rãi và gần các điểm tham quan, gần nhà thờ lớn Hà Nội, cách phố đi bộ rất gần và cách phố đường tàu 10 phút đi bộ. Đây là lần thứ 2 mình quay lại khách sạn.
10
Shelley
Дата отзыва: 16 июля 2026
Great hotel - a fantastic location in a quiet street, although only a few minutes from the lake. Our family of 4 had 2 connecting rooms which worked perfeclty with ample room for us all.
10
Anh
Дата отзыва: 14 июля 2026
phục vụ tận tình, chỗ nghỉ rất tuyệt vời, gia đình tôi rất hài lòng, lần sau sẽ ghé khi ra HN
10
Andrew
Дата отзыва: 14 июля 2026
Chi and Chau Chau are doing goodjob. The hotel have good location, room is comfortable
10
Janni
Дата отзыва: 12 июля 2026
Die freundlichen und sehr hilfsbereiten Mitarbeiter
Nichts
Nichts
10
Hélène
Дата отзыва: 12 июля 2026
Nous avions apprécié le service de cet hôtel .
La rapidité à chaque demande.
10
Tim
Дата отзыва: 08 июля 2026
The staff really helpful and friendly, shout out to Chi and Phuong who make the stay so much better and comfortable. The room are spacious for person. Good stay , location was perfect as well
None
None
10
Caroline
Дата отзыва: 07 июля 2026
Chi, Ivy really friendly , the room is very spacious and comfortable . suitable for the family
10
Sorcha
Дата отзыва: 05 июля 2026
Good location, walking distance to lots of restaurants and shopping areas, quiet at night as well. Room was great, spacious, bed was big and comfy and aircon worked well. Bathroom was nice and clean as well.
9
Soura
Дата отзыва: 04 июля 2026
Les fruits, biscuits et thé offerts tous les jours. Le personnel est très sympa et serviable. Les chambres étaient relativement calmes donc agréables pour dormir. Super emplacement avec plein de cafés et restaurants autour, et super rapport qualité-prix.
Les escaliers à l'entrée de l'hôtel, mais le personnel vient vous aider à porter les valises.
Les escaliers à l'entrée de l'hôtel, mais le personnel vient vous aider à porter les valises.
10
חן
Дата отзыва: 03 июля 2026
מקום נעים מאוד ומרכזי צוות מאוד קשוב ונחמד עוזר בכל מה שצריך תמורה מעולה למחיר
8
Rieza
Дата отзыва: 03 июля 2026
Great Location and Friendly staff. Thanks to Williams and the rest of the staff for the warm welcome and for accommodating our requests.
Furniture is dated, but overall its clean and comfortable
Furniture is dated, but overall its clean and comfortable
10
Bernadette
Дата отзыва: 01 июля 2026
The quality of service and friendly staff
none
none
10
Bernadette
Дата отзыва: 01 июля 2026
Helpful staff and the quality of service
none
none
10
Hélène
Дата отзыва: 30 июня 2026
Chi, Phuong are very good and attentive. Cozy and spacieuse hôtel♥️♥️
10
Matt
Дата отзыва: 29 июня 2026
All the staff were all amazing and very helpful and accommodating: chi , quang, phuong and giap. The facilities were clean and nice. It was a fantastic place to stay during our trip to Hanoi!
10
Ngọc
Дата отзыва: 27 июня 2026
Bạn Phương và Quang lễ tân rất nhiệt tình, thân thiện hỗ trợ khách. Khách sạn rất ấm cúng và tiện nghi 😍
10
Thu
Дата отзыва: 27 июня 2026
Khách sạn có vị trí quá đắc địa, nhân viên rất tuyệt vời họ nhiệt tình và giúp đỡ rất nhiều cho khách, tôi sẽ quay lại đây lần nữa, cảm ơn bạn Phương, Chi và Quang
10
Zoe
Дата отзыва: 22 июня 2026
Had two nights here after ha giang loop was perfect for us, very clean, great air conditioning, perfect location very close to everything!
Everything was Great
Everything was Great
10
Rory
Дата отзыва: 20 июня 2026
Very good hotel especially the staff Chi, Ivy, Quang, Giap they made the stay very personally and were very helpful
10
Huyền
Дата отзыва: 18 июня 2026
Khách sạn tuyệt vời, nhân viên thân thiện, địa điểm tốt, đặc biệt Chi và Phương rất thân thiện
10
Jacob
Дата отзыва: 18 июня 2026
Chi, IVy and Quang are very attentive and helpful staff. Good place and spacious for 1 night stay.
10
Thanh
Дата отзыва: 09 июня 2026
Staffs are friendly and so attentive
Room is spacious with balcony and Old Quarter view with good location. Around have many Michelin restaurant easy for short walk with children.
9
Inna
Дата отзыва: 30 мая 2026
The staff is very friendly and helpful, big thanks to Quanj who was very tentative and kind as well as to the old man at the reception! The boutique location is perfect, just minutes away to the Old Quarter in a small, quiet neighborhood.
Had a pleasant stay! They as well can easily extend your room if your flight is late in the evening, charging by the hour about 2€.
10
Matthew
Дата отзыва: 21 мая 2026
Chi Phuong and Quang were both excellent the room was lovely and was cleaned every day toiletry’s were refreshed as well as water and tea. The hotel is in a great location not difficult to find with Google maps. I thoroughly enjoyed my stay here and would definitely recommend to others.
10
Jessica
Дата отзыва: 19 мая 2026
Great location in Hanoi’s Old Quarter. Very quiet but accessible to all the main spots. A short walk from the lake. Staff are all very friendly and keen to help out!
Some of the furnishings are a little dated but that’s just aesthetics. Excellent price for what you get.
Some of the furnishings are a little dated but that’s just aesthetics. Excellent price for what you get.
9
Robin
Дата отзыва: 18 мая 2026
Chi and Phuong are very accommodating and friendly. The hotel is cozy and good for short stay in Ha Noi when it close to lots of place to visiting around . Quite street
7
Shouvik
Дата отзыва: 18 мая 2026
Excellent location right in the heart of old town.
Room interiors are nothing like the pictures. The 'balcony' is a sliver of space that you wouldnt be able to even out a tripod on.
Room interiors are nothing like the pictures. The 'balcony' is a sliver of space that you wouldnt be able to even out a tripod on.
10
Ali
Дата отзыва: 16 мая 2026
Very excellent stay. The hotel was clean, organized, and in a good location.
The staff were polite, helpful, and very responsive.
The room was comfortable, and the service was professional from check-in to check-out.
It was a great experience and I would definitely recommend this hotel.
10
Thi
Дата отзыва: 14 мая 2026
Khách sạn sẵn sàng nâng cấp phòng có balcony mà không tính thêm phí
10
Tycho
Дата отзыва: 13 мая 2026
Lovely hotel with good location. All the staff is friendly and accommodating especially Chi and Quang always ready to assisted
9
Tegan
Дата отзыва: 12 мая 2026
Very friendly and helpful reception.
Hotel was clean and tidy
It would have been nice if the AC was turned on before arrival as the room was very warm
It would have been nice if the AC was turned on before arrival as the room was very warm
10
Yen
Дата отзыва: 10 мая 2026
All superb. The front desk members are super helpful and supportive.
10
Lysann
Дата отзыва: 07 мая 2026
Das Personal war sehr hilfsbereit und hat uns tolle Tipps gegeben, wo wir lecker frühstücken konnten! Das Zimmer war sauber, die Betten etwas hart aber durchaus bequem!
10
Lan
Дата отзыва: 04 мая 2026
Chi, Phuong, Quang, Giap is very good.thanks
在老城区，房间相对较小，房间也比较老旧了。但性价比是很高的。
在老城区，房间相对较小，房间也比较老旧了。但性价比是很高的。
10
Marie
Дата отзыва: 03 мая 2026
Idéalement situé dans le centre de Hanoï ! Très propre et personnel flexible et adorable.
10
Lukas
Дата отзыва: 03 мая 2026
Very great stay in Ha Noi. we have connecting room which is quite good for visiting around as it close to almost famoust places and lots of nice restaurants around. great service, especially Chi and Anh are very helpful. will definitely comeback 💯
10
Lê
Дата отзыва: 02 мая 2026
Phòng ngủ 2 phòng nối tiện nghi, khách sạn có vị trí thuận tiện du lịch và gần các điểm tham quan. nhân viên hỗ trợ nhiệt tình và thân thiện đặc biệt là bạn Chỉ , Phương, Quang rất tốt
không
không
10
Tiến
Дата отзыва: 02 мая 2026
Khách sạn có vị trí rất đẹp, gần phố đường tàu và các điểm tham quan quanh thành phố. Nếu có đi chơi Hà Nội mình nhất định sẽ quay lại. Nhân viên rất thân thiện và nhiệt tình. Bạn Chi, Phương giúp đỡ nhiều và rất ok
8
Bernhard
Дата отзыва: 01 мая 2026
Super Hotel - würde ich immer wieder empfehlen. Personal war supernett und hilfreich, besonders Chi, Phuong, Quang, Giap
Gar nichts
Gar nichts
10
Gayathri
Дата отзыва: 29 апреля 2026
The receptionists Chi and Ivy were very helpful during our stay, they pointed out some fantastic restaurants, and helped us fit more sights into our itinerary
10
Christian
Дата отзыва: 29 апреля 2026
Chi and Phuong is very helpful and nice 👍 the hotel is warm 🙏 and welcome
10
Amy
Дата отзыва: 28 апреля 2026
Chi + Ivy were so lovely and kind and welcomed us into Hanoi! They were very helpful and gave us good recommendations to eat! We loved everything about the hotel, it was excellent and in a great location, room was very comfortable and pleasant! Staff were very nice.
Nothing
Nothing
9
Addie
Дата отзыва: 26 апреля 2026
De locatie is geweldig!
Wifi was instabiel, maar geen probleem voor ons.
Wifi was instabiel, maar geen probleem voor ons.
9
Eddie
Дата отзыва: 26 апреля 2026
Excellent location.helpful staff
Steep steps to entrance we struggled a bit but they let us go to basement level in lift and steps were manageable
Steep steps to entrance we struggled a bit but they let us go to basement level in lift and steps were manageable
10
Jieun
Дата отзыва: 24 апреля 2026
Service is great, spacious enough, great location.
9
Bhagwant
Дата отзыва: 24 апреля 2026
The location was fantastic and the staff was so sweet and helpful.
The rooms were a little small
The rooms were a little small
9
Gabriela
Дата отзыва: 23 апреля 2026
Super central location, we could easily walk everywhere, but at the same time quiet at night.
The room was very clean. We stayed in a room with 2 beds and it was very wide, perfect size. The bathroom was great/modern and the staff was very nice and helpful!
WiFi wasn’t working well for us - However, we let the staff know and they said they will fix it immediately!
WiFi wasn’t working well for us - However, we let the staff know and they said they will fix it immediately!
10
Serena
Дата отзыва: 22 апреля 2026
Zeer vriendelijke ontvangst. Mooie rustige kamer. Prima sanitair
8
Todd
Дата отзыва: 21 апреля 2026
Staff were amazing. Super helpful. Friendly and went out of their way to ensure we were looked after.
Water sometimes went cold.
Water sometimes went cold.
10
Ton
Дата отзыва: 20 апреля 2026
Chỗ ở sạch sẽ, tiện nghi. Nhân viên: Hoàng, Phương, Tuấn vui vẻ, thân thiện
10
Blandine
Дата отзыва: 19 апреля 2026
Jolie chambre, claire, confortable, calme, et propre dans l'ensemble. Balcon. Emplacement dans une agréable rue calme, avec toutes commodités à portée.
10
Sarah
Дата отзыва: 19 апреля 2026
All of the staff were fantastic and could do enough to help
8
Jean-michel
Дата отзыва: 18 апреля 2026
Très bon emplacement, par rapport à la veille ville
Manque un buffet ou petit déjeuner, même un café soluble dans la chambre serait bien au pays du thé !
Manque un buffet ou petit déjeuner, même un café soluble dans la chambre serait bien au pays du thé !
10
Thu
Дата отзыва: 17 апреля 2026
We loved that it is in the centre of Ha Noi Quarter
Nothing
Nothing
10
Jamison
Дата отзыва: 14 апреля 2026
It was very clean and the hosts were very nice! Chi and Ivy were awesome!
Nothing
Nothing
10
Ohno
Дата отзыва: 14 апреля 2026
Location is very good!
Avy’s attitude was great!
8
K
Дата отзыва: 14 апреля 2026
Location was excellent and staff very friendly. We had requested two twin rooms next to each other. It was a bit disappointing to find one twin and one double but the second night we were moved to two twin rooms. The information apparently was not conveyed by Booking.com to the hotel.
All good
All good
10
Anna-lena
Дата отзыва: 13 апреля 2026
Freundliches und zuvorkommendes Personal. Besonders Chi Chi hat sich toll um uns gekümmert. Lage des Hotels top gelegen.
10
Kenneth
Дата отзыва: 12 апреля 2026
Room was clean. The staff were really nice! Very conveniently located next to one of the most famous Pho’s in Hanoi with other cute cafes close by!
Nothing.
Nothing.
8
Amanda
Дата отзыва: 11 апреля 2026
It was difficult choosing a place in Hanoi as everywhere seemed to have mixed reviews, but this was a good choice in the end for a great location in the Old Town without breaking the bank. The room had a window and was clean and comfortable. Helpful and friendly staff.
Everything was fine.
Everything was fine.
10
Youren
Дата отзыва: 11 апреля 2026
The room was perfect and walking distance from some of the best food and shopping.
Staff were exceptionally kind and always happy to help.
9
Blandine
Дата отзыва: 10 апреля 2026
Jolie chambre, lit confortable. L'emplacement de l'hôtel dans une rue plutôt calme
Rien de particulier
Rien de particulier
10
Judith
Дата отзыва: 10 апреля 2026
L’emplacement de cet hôtel est incroyable. Tout est faisable à pied.
L’accueil est prévenant.
La literie est de très bonne qualité
10
Louis
Дата отзыва: 09 апреля 2026
Very beautiful place and people,, the staff is friendly especially chi, phuong will and quang.
9
Monique
Дата отзыва: 07 апреля 2026
Unforgettable 25th Anniversary – Exceptional Service by Harry!
We recently chose Arcadia Cruise for a 3-day, 2-night journey to celebrate our 25th Wedding Anniversary, and it exceeded every expectation.
Above and Beyond Service
The absolute highlight of our experience was our Cruise Director, Harry. He went above and beyond to ensure every detail of our stay was perfect. Even after we disembarked, Harry didn't stop looking after us—he personally made sure our journey back to Hanoi was exceptional and seamless. It is rare to find that level of genuine care.
A Milestone Celebration
The crew made our anniversary feel truly significant. We arrived at our cabin to find a beautiful arrangement of rose petals and swan-folded towels, and they surprised us with a celebratory cake during dinner. These thoughtful gestures made our silver anniversary feel so special.
The Perfect Balance
The itinerary was ideal for our multi-generational party:
Relaxation: For those of us looking to unwind, the cruise was peaceful and well-paced.
Adventure: The younger members of our group had a blast kayaking, swimming, and exploring the caves. There was truly something for everyone.
Final Thoughts
If you are planning a special occasion in Halong Bay, look no further. The combination of the stunning scenery, the well-appointed ship, and the incredible hospitality from Harry and the team made this a trip of a lifetime.
10
Sunlover24
Дата отзыва: 06 апреля 2026
Great view from the room. Clean and spacious room and bathroom and very helpful and friendly staff.
The AC had to be turned on again and again after leaving the room and there was no option to leave it on or at least have the settings remembered.
The AC had to be turned on again and again after leaving the room and there was no option to leave it on or at least have the settings remembered.
10
Matthew
Дата отзыва: 06 апреля 2026
Just what we needed. A clean, friendly, low key place to retreat from the wild hustle and bustle of Hanoi....... Perfect
5
David
Дата отзыва: 04 апреля 2026
המיקום
המקום ישן דורש תחזוקה המים חמים קרים לא יציבים המזרון מסריח החדר ציוד של המנקות זה בקומה שלנו אז הם עומדות מחוץ לחדר וצורחות אחת על השניה ב7 בבוקר
המקום ישן דורש תחזוקה המים חמים קרים לא יציבים המזרון מסריח החדר ציוד של המנקות זה בקומה שלנו אז הם עומדות מחוץ לחדר וצורחות אחת על השניה ב7 בבוקר
9
Ha
Дата отзыва: 02 апреля 2026
Location was nice and quiet but still central and staff was super nice and helpful!
Great deal for the price especially since this was a lady minute booking
10
Olivier
Дата отзыва: 01 апреля 2026
L’emplacement, le personnel et le voisinage. Tout était parfait! Je reviendrai
Rien
Rien
9
Emma
Дата отзыва: 01 апреля 2026
Great location in the centre of the Old Quarter but on a quiet side street. The rooms were clean and the staff were lovely and accommodated a change of rooms because guests above were making so much noise. We had a great stay!
Nothing
Nothing
9
Samuel
Дата отзыва: 01 апреля 2026
Staff were excellent and very kind.
We got upgraded to a balcony room which was very lovely for our one night stay.
Location very good, easily walkable.
For a 4 star hotel, I’d expect free refillable water. They did provide 2 small bottles in all fairness. Room could do with a little maintenance. Owner really should improve here as staff are amazing and do their best.
For a 4 star hotel, I’d expect free refillable water. They did provide 2 small bottles in all fairness. Room could do with a little maintenance. Owner really should improve here as staff are amazing and do their best.
7
Romain
Дата отзыва: 31 марта 2026
L'emplacement est top.
L'hôtel est classé comme 4 étoiles, alors je l'évalue en tant que tel. Rapport aux autres hôtels 4* habituels, celui-ci est plutôt 3* et largement sur évalué : climatisation qui fonctionne mal, panne du verrou dans la chambre, photos booking bien plus en valeur que le résultat final etc. Par ailleurs les photos du "restaurant" sont fictives, il n'existe pas (ou plus?) J'avais par ailleurs indiqué dès ma réservation que je souhaitais un "late checkout" pour que ma fille puisse faire sa sieste avant de rentrer en France+ je l'ai demandé sur place en arrivant et tous les matins pour qu'on me dise le jour J : désolé c'est pas possible. Cela m'a obligé à trouver un AirBnB en + de cette réservation. Expérience mitigée
L'hôtel est classé comme 4 étoiles, alors je l'évalue en tant que tel. Rapport aux autres hôtels 4* habituels, celui-ci est plutôt 3* et largement sur évalué : climatisation qui fonctionne mal, panne du verrou dans la chambre, photos booking bien plus en valeur que le résultat final etc. Par ailleurs les photos du "restaurant" sont fictives, il n'existe pas (ou plus?) J'avais par ailleurs indiqué dès ma réservation que je souhaitais un "late checkout" pour que ma fille puisse faire sa sieste avant de rentrer en France+ je l'ai demandé sur place en arrivant et tous les matins pour qu'on me dise le jour J : désolé c'est pas possible. Cela m'a obligé à trouver un AirBnB en + de cette réservation. Expérience mitigée
10
Jocelyne
Дата отзыва: 30 марта 2026
Hotel très bien placé, personnels au top.
D'une gentillesse exceptionnelle.
Je reviendrais
Ras
Ras
10
Matt
Дата отзыва: 30 марта 2026
The staff was incredibly friendly and responsive on WhatsApp, extremely proactive and helpful.
9
Robert
Дата отзыва: 29 марта 2026
Location was very central, easy to find. Can walk almost everywhere within the old part of Hanoi. We were upgraded to a bigger room with a bigger balcony upon our arrival, not sure why, but very grateful.
The hotel was fine in all regards
The hotel was fine in all regards
10
David
Дата отзыва: 29 марта 2026
Great location amazing price top tier service and staff!
Nothing!
Nothing!
8
Cohen-zerbib
Дата отзыва: 26 марта 2026
Excellent emplacement dans une rue calme, ce qui est très appréciable à Hanoï. Nous avons été bien accueillis, le personnel est très gentil. Le balcon est un plus, pas de vis-à-vis. Nous recommandons.
10
Nicolas
Дата отзыва: 26 марта 2026
Emplacement parfait. Personnel extrêmement gentil et accueillant (mention spéciale à Chi pour ses précieux conseils). Chambres très confortables, spacieuses et propres.
10
Michael
Дата отзыва: 26 марта 2026
Very friendly and helpful staff. Great location center of old quarter
10
Ken
Дата отзыва: 25 марта 2026
Great location on quieter street. Staff was outstanding…Chi went above and beyond in answering all our questions and giving us great recommendations and helping us in so many ways. Special shout out to William too! The room was exceptional, comfy beds, good AC, hot showers. Highly recommend!
nothing
nothing
9
Miguel
Дата отзыва: 25 марта 2026
Very warm personnel. I was upgraded the room as I was asking for silence :) the location is formidable. Was a pleasant stay
Nothing I can think
Nothing I can think
10
Hsuan-chu
Дата отзыва: 23 марта 2026
Staff were extremely friendly and helpful with everything! I did not only stay the night here, I also booked my Halong Trip with them. They responded fast and solved problems well. Especially Chi, Quang , Freya, Phuong and Will are being super nice, polite and efficient with everything. Highly satisfied and recommended!
7
Florence
Дата отзыва: 23 марта 2026
Connecting suite for a family of 4 was brilliant. it was clean, good central location and the staff were pleasant. Could give laundry (paid by kilo) and borrow iron if needed.
Some attention to details needed: broken glass bed lamp, iron had a burnt plate and broken tip. Hand-held shower flex was broken so water flow was intermittent. However the hotel offered us a taxi to the station as compensation.
Some attention to details needed: broken glass bed lamp, iron had a burnt plate and broken tip. Hand-held shower flex was broken so water flow was intermittent. However the hotel offered us a taxi to the station as compensation.
5
Shikha
Дата отзыва: 23 марта 2026
Well located in old quarter with access to shops nearby. Perfect for tours pick up. We got 2 rooms beside each other as well which helped. The staff did their best to help us but fell short.
The ACs didn’t work in 1 of the rooms and it was extremely hot. We complained for 3 nights in a row and nothing was fixed. Finally on the last night, we got a fan which marginally saved the day. There is no reception late evening (around 9 ish pm onwards nor early mornings) which made everything super difficult as we did tours that had pick up at 7am and return at 9pm and we always missed raising any issues. We would order an iron and they didn’t have staff to help.
The ACs didn’t work in 1 of the rooms and it was extremely hot. We complained for 3 nights in a row and nothing was fixed. Finally on the last night, we got a fan which marginally saved the day. There is no reception late evening (around 9 ish pm onwards nor early mornings) which made everything super difficult as we did tours that had pick up at 7am and return at 9pm and we always missed raising any issues. We would order an iron and they didn’t have staff to help.
7
Stef
Дата отзыва: 22 марта 2026
Location was good, nice shower. Staff were lovely.
Quite dated for the price you pay, floors were weird and our windows did not fully close, leaving us with the jackhammers waking us up in the morning.
Quite dated for the price you pay, floors were weird and our windows did not fully close, leaving us with the jackhammers waking us up in the morning.
9
Richard
Дата отзыва: 21 марта 2026
Staff was really friendly, they even sent us glasses which we forgot in the room to another city, thanks again!
10
Carolynn
Дата отзыва: 20 марта 2026
Staff were very friendly and helpful and rooms were very clean. Felt very comfortable here.
9
Hyunjae
Дата отзыва: 20 марта 2026
위치가 일단 사기임. 올드쿼터 정중앙에 있어서 다니기 너무 편함. 그리고 큰 길가가 아니고 이면(?)도로라 나름 조용함. 경적소리 만연한 하노이에서 한 번도 안 들렸음.
한 층에 2개 방만 있어서 조용함
샤워기 수압 좋음
스태프 매우 친절함
방 넓음
창문이 있긴 한데 건물로 막혀 있어서 뷰가 아예 없음. 그래서 방이 전반적으로 어두움. 근데 그래서 방이 매우 조용함 헤어 드라이어기가 파워가 조금 약함
창문이 있긴 한데 건물로 막혀 있어서 뷰가 아예 없음. 그래서 방이 전반적으로 어두움. 근데 그래서 방이 매우 조용함 헤어 드라이어기가 파워가 조금 약함
7
Sirkku
Дата отзыва: 20 марта 2026
Sijainniltaan hyvällä paikalla ja huone oli siusti ja hiljainen.
Huone oli todella pieni kahdelle aikuiselle, eikä erillisten sänkyjen toivetta ollut huomioitu. Ei aamupala mahdollisuutta.
Huone oli todella pieni kahdelle aikuiselle, eikä erillisten sänkyjen toivetta ollut huomioitu. Ei aamupala mahdollisuutta.
10
Clint
Дата отзыва: 18 марта 2026
Staff were great, location is perfect and they were exceptional in recommending things to do in the area
Noise between rooms and if someone is staying in the room above the noise is significant.
Noise between rooms and if someone is staying in the room above the noise is significant.
6
Henner
Дата отзыва: 18 марта 2026
Lag in der Altstadt.
Ist schon in die Jahre gekommen. Das Hotel ist sehr hellhörig. Man muss erst mal eine steile Treppe (ca.15 Stufen) hoch. Das Personal war freundlich.
Ist schon in die Jahre gekommen. Das Hotel ist sehr hellhörig. Man muss erst mal eine steile Treppe (ca.15 Stufen) hoch. Das Personal war freundlich.
10
Jeff
Дата отзыва: 17 марта 2026
Great location - Pho 10 was 50 meters away making for a perfect breakfast to start the day.
Staff was fantastic - super helpful suggestions
Middle room on the floor was perfect - no noise made for a quiet night in a busy part of the city
Don't expect "extras". There is no food service but there are so many choices right outside the door.
Don't expect "extras". There is no food service but there are so many choices right outside the door.
10
Connie
Дата отзыва: 17 марта 2026
The staff was very friendly and helpful!! The location was in a quieter section of the old quarter!!
1
Yogeshgautam
Дата отзыва: 17 марта 2026
Nothing to like about it
They didn't gave me checkin, they over sold the room even after a confirm booking.
They didn't gave me checkin, they over sold the room even after a confirm booking.
10
Anjali
Дата отзыва: 16 марта 2026
The staff really make this property, they are so friendly and happy to help. The location is great too
Not a problem as I’m an early riser, there is a speaker on the street that plays some nice vietnamese music on the weekends from about 9am
Not a problem as I’m an early riser, there is a speaker on the street that plays some nice vietnamese music on the weekends from about 9am
1
Jean-sebastien
Дата отзыва: 15 марта 2026
L emplacement
Pas de petit déjeuner alors qu’il y a des photos qui laissent penser le contraire, sentiment de pub mensongère, climatisation en panne, mini bar en panne, une seule clé pour la chambre donc pour un couple si l’un sort de la chambre l’autre n’a plus d électricité.
Pas de petit déjeuner alors qu’il y a des photos qui laissent penser le contraire, sentiment de pub mensongère, climatisation en panne, mini bar en panne, une seule clé pour la chambre donc pour un couple si l’un sort de la chambre l’autre n’a plus d électricité.
9
Wolfgang
Дата отзыва: 14 марта 2026
Sehr hilfsbereit , flexibel und zuvorkommend . Danke.
3
Mason
Дата отзыва: 13 марта 2026
Location.
Photos are nowhere near what was posted. To be blunt, it's a 2 star at most. Got a story that we got dropped off at its sister hotel, talked into staying there bla bla. If you're looking for quality don't stay here. Good for younger adults looking for cheap accommodation. It's on beer street, loud music unless your on the 8th floor or above.
Photos are nowhere near what was posted. To be blunt, it's a 2 star at most. Got a story that we got dropped off at its sister hotel, talked into staying there bla bla. If you're looking for quality don't stay here. Good for younger adults looking for cheap accommodation. It's on beer street, loud music unless your on the 8th floor or above.
10
Cesarine390
Дата отзыва: 10 марта 2026
Très bon accueil, dans une rue calme à 2 pas de la cathédrale et des rues animées d'hanoi.
Chambre spacieuse et très confortable.
L'hôtel ne sert pas de petit déjeuner.
L'hôtel ne sert pas de petit déjeuner.
10
Maylis
Дата отзыва: 09 марта 2026
L’hôtel est idéalement bien placé près de la cathédrale et du lac de Hoan Kiem, au cœur du centre d’Hanoi. La rue propose de nombreux cafés et restaurants très sympas. Le personnel a été exceptionnel, aux petits soins, toujours de bon conseil. Excellent rapport qualité prix.
7
Stéphanie
Дата отзыва: 06 марта 2026
Proximité
Personnel accommodant
Rapport qualité prix
Odeur de renfermé dans les chambres Mauvaise insonorisation
Odeur de renfermé dans les chambres Mauvaise insonorisation
7
Benjamin
Дата отзыва: 04 марта 2026
Well located
Some dark rooms with no windows for family room.
Some dark rooms with no windows for family room.
9
Roger
Дата отзыва: 01 марта 2026
Chouette hôtel en position centrale avec personnel attentif et aidant.
Attention il y a plusieurs hôtel silk dans la ville. Faites attention à la suite du nom pour vous rendre à l endroit indiqué. Suivez l adresse. Pas de petit déjeuner.
Attention il y a plusieurs hôtel silk dans la ville. Faites attention à la suite du nom pour vous rendre à l endroit indiqué. Suivez l adresse. Pas de petit déjeuner.
10
Hsien
Дата отзыва: 27 февраля 2026
地點是最棒的了，就在古城區蛋黃區裡，交通和餐飲都很方便，隔壁還有設備新穎的自助洗衣店。旅館工作人員親切有禮，如果需要訂表演票券、一日遊或介紹spa等都能享受到貼心的服務。
偶爾熱水會比較慢、隔音不是很好，不過古城區通常都是這樣，要有心理準備，住後面的房間應該會安靜些。早晨清掃人員或其他房間客人等電梯講話聲會傳進來，但我還可以接受。
偶爾熱水會比較慢、隔音不是很好，不過古城區通常都是這樣，要有心理準備，住後面的房間應該會安靜些。早晨清掃人員或其他房間客人等電梯講話聲會傳進來，但我還可以接受。
9
Kho
Дата отзыва: 26 февраля 2026
The hotel was simple and spacious. Not much facilities. The winner is the service and support of the staff. Freya, Chi, Williams and their colleagues were very friendly and providing us with information and arrangements to make our first visit to Hanoi very interesting and rewarding.
The hotel is actually quite old, but everything worked. Not much facilities (no breakfast (not needed as many opportunities close by), not so stable wifi). But given the prices it is still ok value for money.
The hotel is actually quite old, but everything worked. Not much facilities (no breakfast (not needed as many opportunities close by), not so stable wifi). But given the prices it is still ok value for money.
10
Sussi
Дата отзыва: 23 февраля 2026
The room and the staff
I did not get the room I had booked for the first night, I think its Booking coms fault,it said 3 available but they actually only have 1 of that kind of room and my friend never got the right room for the same reason,tnere is only one executive balcony room in the hotel
I did not get the room I had booked for the first night, I think its Booking coms fault,it said 3 available but they actually only have 1 of that kind of room and my friend never got the right room for the same reason,tnere is only one executive balcony room in the hotel
9
Caroline
Дата отзыва: 23 февраля 2026
Le gentillesse de tout le personnel
La capacité de gérer nos demandes de transfert et location de voiture
L'emplacement
La vue sur un mur même si je savais que ce serait possible
La vue sur un mur même si je savais que ce serait possible
10
Ilya
Дата отзыва: 22 февраля 2026
The rooms were very nice and the bed was comfortable. All the staff are kind and were also really helpful in booking taxis etc, especially chi.
6
Sathyaki
Дата отзыва: 22 февраля 2026
Location
Rooms were average. The showers had water with very low pressure. Did not feel like 4 star
Rooms were average. The showers had water with very low pressure. Did not feel like 4 star
3
Marcus
Дата отзыва: 20 февраля 2026
Das Personal war außerordentlich nett und bemüht.
Zimmer/ Hotel kein 4- Sterne Niveau. Abgelebt, alt, renovierungsbedürftig. Frühstück ohne große Auswahl.
Zimmer/ Hotel kein 4- Sterne Niveau. Abgelebt, alt, renovierungsbedürftig. Frühstück ohne große Auswahl.
8
Tomas
Дата отзыва: 20 февраля 2026
Det ligger väldigt Bra
Ibland var internet väldigt dåligt sen var det för mycket möbler på rummet
Ibland var internet väldigt dåligt sen var det för mycket möbler på rummet
8
Tatiana
Дата отзыва: 19 февраля 2026
Good location, comfortable beds, clean rooms, free bottles of water, helpful and friendly staff
The piano at the reception area was purely for decoration. It’s a very minor issue, the place is really very good for the price.
The piano at the reception area was purely for decoration. It’s a very minor issue, the place is really very good for the price.
10
Hans
Дата отзыва: 18 февраля 2026
besonders hilfteiches personal, persönliche betreuung,
5
Jiayun
Дата отзыва: 18 февраля 2026
地理位置方便。
1.用信用卡到店付款需要另外付手续费，并没有提前告知。 2.设施对老人家不友好。 3.床铺比较脏。
1.用信用卡到店付款需要另外付手续费，并没有提前告知。 2.设施对老人家不友好。 3.床铺比较脏。
7
Ryan
Дата отзыва: 15 февраля 2026
Nice location and we had a room with a balcony. Was a bit expensive for Hanoi but worth it to have an outdoor space.
The staff were awkward and a bit unhelpful.
The staff were awkward and a bit unhelpful.
10
Donghwi
Дата отзыва: 14 февраля 2026
1. 모든 직원분들이 매우 친절했음.
2. 로비에 있는 과일도 몇 개 먹어도 된다고 하심. 실제로 맛있음.
3. 침대 푹신푹신함.
4. 뜨거운물 완전 잘나옴.
5. 퇴실 후 비행기가 새벽비행기라, 짐을 맡겨야하는데 잘 맡아주심.
6. 방 크기는 아담한데 공간은 충분.
7. 방 깨끗하게 치워주심.
없음.
없음.
10
Dennis
Дата отзыва: 14 февраля 2026
The staff is very attentive and helpful. The rooms are clean and you feel especially well cared for here. I would gladly come back.
9
Sharon
Дата отзыва: 12 февраля 2026
The staff was so helpful, excellent and friendly.
Our room was a little dark, a little more lighting could be helpful.
Our room was a little dark, a little more lighting could be helpful.
9
Hasini
Дата отзыва: 12 февраля 2026
My elderly mum and I arrived at 5am. There was a guy sleeping in reception that opened the door for us. The room size was big. The staff were helpful. The decor was beautiful. The cleaning was effective. Location was very central. There are lots of cafes and restaurants as well as food stalls within walking distance. We booked again a few days later and left our luggage at the hotel while we were away on a cruise. It was well looked after. We had no issues.
There are stairs to reach the reception. There's an alternate entrance but it's locked some of the time. There were a few pieces of furniture in the rooms that served little function but just took up room. There is no breakfast available at the property. Also, this may be an issue with booking.com rather than the hotel, I struggled to get in touch with the hotel ahead of my booking to let them know my check in time. I made 2 bookings, the second booking did not have this problem. William at reception and the other reception staff were very helpful.
There are stairs to reach the reception. There's an alternate entrance but it's locked some of the time. There were a few pieces of furniture in the rooms that served little function but just took up room. There is no breakfast available at the property. Also, this may be an issue with booking.com rather than the hotel, I struggled to get in touch with the hotel ahead of my booking to let them know my check in time. I made 2 bookings, the second booking did not have this problem. William at reception and the other reception staff were very helpful.
10
Di
Дата отзыва: 11 февраля 2026
La mia stanza era grande e con una bella vista sulla strada.
l’unica pecca é che all’interno della stanza c’é una porta comunicante con un’altra stanza e sentivo tantissimo l’altro ospite parlare.
l’unica pecca é che all’interno della stanza c’é una porta comunicante con un’altra stanza e sentivo tantissimo l’altro ospite parlare.
10
L
Дата отзыва: 09 февраля 2026
Het personeel was erg vriendelijk en kon je helpen met het boeken van de beste Ha Giang tour die ik mij heb kunnen wensen.
10
Anna
Дата отзыва: 08 февраля 2026
Excellent location. The hotel is located in the heart of the Old Quarter, making it very easy to walk to all the main attractions such as Hoan Kiem Lake.., restaurants, and shops. Everything is close by and convenient for exploring the area. A great choice for travelers who want to stay central.
Nothing
Nothing
8
Alois
Дата отзыва: 05 февраля 2026
Sehr gutes Bett; super freundliches Personal; ruhige Lage
Zu teuer
Zu teuer
6
Caroline
Дата отзыва: 04 февраля 2026
The room was pleasant and ticked a box for a few nights stay. The beds were comfortable and the bathroom and shower good.
The hotel was described as a luxury accommodation, but I suggest it is a standard hotel. The staff were very helpful. Booking.com did not pass on to staff via the portal that I had requested a twin room. I also needed to pay at the hotel via credit card which would have incurred transactional costs and I needed to pay extra taxes. This was not clearly laid out by booking.com on booking. I am having ongoing issues with booking,com and find that communication with then is now poor.
The hotel was described as a luxury accommodation, but I suggest it is a standard hotel. The staff were very helpful. Booking.com did not pass on to staff via the portal that I had requested a twin room. I also needed to pay at the hotel via credit card which would have incurred transactional costs and I needed to pay extra taxes. This was not clearly laid out by booking.com on booking. I am having ongoing issues with booking,com and find that communication with then is now poor.
9
Urs
Дата отзыва: 27 января 2026
Friendly staff, great location, nice and quiet room with big windows and heating!
Nothing
Nothing
2
Carolynne
Дата отзыва: 26 января 2026
Not a lot, grey sheets, outdated run down and not a welcoming area
Tired decor, no service aggressive area
Tired decor, no service aggressive area
8
Katelij
Дата отзыва: 25 января 2026
Wir haben das Hotel nur als daily use verwendet und haben nicht geschlafen oder gefrühstückt Personal war sehr nett und early Check-in ermöglicht. Es war sehr kalt in Hanoi und dadurch war es im Zimmer ungemütlich. Lage ist sehr gut und zentral !
Kalt
Kalt
8
Amin
Дата отзыва: 21 января 2026
The room was acceptable for a night and location is very good as you’re in the centre of the old quarters. Despite that it’s very quite in your room.
10
Long
Дата отзыва: 14 января 2026
Clean and spacious room. Front desk staff is helpful and responsive. Affordable laundry service.
Nothing
Nothing
10
Francesca
Дата отзыва: 10 января 2026
The ratio price/quality very high. Very silent street.
5
Ross
Дата отзыва: 10 января 2026
The staff was very friendly.
The hotel is in need of repairs and very loud. The walls were so thin we had to listen to a person in the next room vomit all night. We chose not to extend our stay.
The hotel is in need of repairs and very loud. The walls were so thin we had to listen to a person in the next room vomit all night. We chose not to extend our stay.
8
Angela
Дата отзыва: 09 января 2026
The location, friendly staff and especially to William who is friendly and responsive to my queries.
8
Alistair
Дата отзыва: 09 января 2026
The location is fantastic, right in the heart of the old town. The hotel has a shabby chic vibe, it isn't particularly luxurious but has lots old town character great view from our room.
There was no food / breakfast options which are shown in the pictures. Though lots of cafes nearby.
There was no food / breakfast options which are shown in the pictures. Though lots of cafes nearby.
8
Seigo
Дата отзыва: 08 января 2026
スタッフの対応
ホテル選択の際に⭐️や口コミは月並みな意見が多く判断し難いので、写真の雰囲気と金額で判断せざるを得ない状況であった しかし現地へ出向くと実際とのギャップが大きく期待外れが大半であった booking.comも現地任せでなく、自社の基準を設け、世界中の人がわかりやすく公平に判断できる環境を早急に構築すべきであろう
ホテル選択の際に⭐️や口コミは月並みな意見が多く判断し難いので、写真の雰囲気と金額で判断せざるを得ない状況であった しかし現地へ出向くと実際とのギャップが大きく期待外れが大半であった booking.comも現地任せでなく、自社の基準を設け、世界中の人がわかりやすく公平に判断できる環境を早急に構築すべきであろう
5
Xabier
Дата отзыва: 08 января 2026
Nos cancelaron la reserva la misma mañana de la llegada sin darnos solución alguna. Una vez les exigimos una solución, nos propusieron una reserva en las mismas condiciones en el hotel adyacente, que era de un familiar
9
Daniele
Дата отзыва: 07 января 2026
Hotel perfetto per girare il centro di Hanoi, il personale è stato molto gentile e disponibile per soddisfare tutte le nostre richieste. Hanno una bravissima consulente viaggi che si chiama Chi e lei ci ha organizzato escursioni e trasferimenti per i nostri giorni nel nord del Vietnam. Veramente brava e professionale. Consiglio sia l’hotel che la consulenza di Chi.
9
Manira
Дата отзыва: 07 января 2026
A lovely little hotel in the heart of the Old Quarter of Hanoi. Right next to all wonderful coffee cafes and eating joints. The hotel's staff is quick and sincere, the rooms are well maintained. Had a good time.
9
Judith
Дата отзыва: 05 января 2026
Great location and staff were really friendly and helpful. The staff provided useful suggestions on things to do and it was lovely how all of them came down to the car to see us off. Good value for money.
8
Ingrid
Дата отзыва: 05 января 2026
De locatie, de entree en bet personeel
Ik vond de afwerking (kitranden) in de douche niet zo fris
Ik vond de afwerking (kitranden) in de douche niet zo fris
9
Julia
Дата отзыва: 04 января 2026
We had two joining rooms, so very spacious. The street was a little busy, but quiet. The hotel is located near the old quarter so you can visit a lot of places on foot. The staff were really friendly, and helpful.
N/A.
N/A.
10
Jessica
Дата отзыва: 03 января 2026
Friendly and helpful staff, big spacious room and bed
Fantastic location to walk around and explore
10
J
Дата отзыва: 03 января 2026
Extremely helpful staffs. Great Location to explore.
10
Jerome
Дата отзыва: 02 января 2026
Emplacement en plein centre ville et chambre très calme avec vue voisin
Étant français il faut se dire que la notion de petit déjeuner est différente et il y a tellement à quelques mètres que c’est bien plus simple
Étant français il faut se dire que la notion de petit déjeuner est différente et il y a tellement à quelques mètres que c’est bien plus simple
9
Gonzalo
Дата отзыва: 02 января 2026
La ubicación está genial. Puedes coger plátanos y unos dulces vietnamitas, eso está genial
Por decir algo, la almohada era demasiado grande y dura
Por decir algo, la almohada era demasiado grande y dura
7
Nigel
Дата отзыва: 01 января 2026
Typical Hanoi old quarter hotel. Rooms over 10 floors with 3 per floor. On a quiet street reasonably close to old quarter sights.
Stairs were full of junk and hard to navigate
Stairs were full of junk and hard to navigate
9
Kevin
Дата отзыва: 31 декабря 2025
Cozy property. Great location. Love the lobby snacks they provide.
Nothing
Nothing
1
Derya
Дата отзыва: 30 декабря 2025
Bir daha asla gitmeyeceğim resimlerle alakası yok tek konum güzel bu kadar pahalilikda.kahvalti bile yok kesinlikle ama kesinlikle türk arkadaşlara gitmemesini tavsiye ediyorum hostel kalın daha iyi
Bir daha asla gitmeyeceğim resimlerle alakası yok tek konum güzel bu kadar pahalilikda.kahvalti bile yok kesinlikle ama kesinlikle türk arkadaşlara gitmemesini tavsiye ediyorum hostel kalın daha iyi
Bir daha asla gitmeyeceğim resimlerle alakası yok tek konum güzel bu kadar pahalilikda.kahvalti bile yok kesinlikle ama kesinlikle türk arkadaşlara gitmemesini tavsiye ediyorum hostel kalın daha iyi
8
Clare
Дата отзыва: 28 декабря 2025
Very friendly staff, great communication and service.
10
Alameri
Дата отзыва: 26 декабря 2025
Location in the old town
Friendly staff
Good price
Nice and clean
Nice and clean
1
Harun
Дата отзыва: 24 декабря 2025
Nothing
Staff was very kind, especially Jay, but the hotel is a mess - we decided to leave the hotel after the first horrible Night
Staff was very kind, especially Jay, but the hotel is a mess - we decided to leave the hotel after the first horrible Night
5
Guillaume
Дата отзыва: 23 декабря 2025
L'emplacement est vraiment central. Le personnel est réactif. Des bananes, biscuits et de l'eau sont mis à disposition dès notre arrivée.
L'hôtel est bruyant, avec les cloches de l'église dès 6h du matin. Les chambres ne correspondaient pas à ce qui était demandé sur Booking (ni communicantes, ni lits doubles), et une serviette posée par terre pouvait vite devenir poussiéreuse.
L'hôtel est bruyant, avec les cloches de l'église dès 6h du matin. Les chambres ne correspondaient pas à ce qui était demandé sur Booking (ni communicantes, ni lits doubles), et une serviette posée par terre pouvait vite devenir poussiéreuse.
4
Tariq
Дата отзыва: 21 декабря 2025
The location is central to shops and restaurants around Old Quater
The property did not match the photos advertised online. The room and lobby looked very different in person. The wash basin drainage was blocked. The metal brass in the taps had worn out showing severe wear and tear. I was disappointed that both this hotel and its sister hotel show very misleading photos online
The property did not match the photos advertised online. The room and lobby looked very different in person. The wash basin drainage was blocked. The metal brass in the taps had worn out showing severe wear and tear. I was disappointed that both this hotel and its sister hotel show very misleading photos online
10
Diya
Дата отзыва: 20 декабря 2025
The 2 staff members chi and huyen ang were so so lovely. They helped us organise tours, airport taxi as well as have us a map with all the tourist hotspots on it along with verbal directions. We didn’t have cash and we arrived late so they organised payment for our car as well. The staff are the sweetest!
The location was amazing as well, central and just a walk away from everything
10
Ceri
Дата отзыва: 19 декабря 2025
The hotel was located well, within easy reach of the famous Hanoi Train Street, Mausoleum, Art Gallery and lake. There are excellent coffee shops, Banh Mi and Pho restaurants nearby
8
Jialing
Дата отзыва: 15 декабря 2025
Walking distance to the whole old quarter, friendly staff and spacious room.
The staircase to climb to the hotel reception
The staircase to climb to the hotel reception
9
Gordon
Дата отзыва: 14 декабря 2025
Wonderfully friendly and helpful hotel, in a great location with some excellent local coffee and restaurants and the French quarter only a few short minutes away. My room was a very generous size with a small balcony very clean and comfortable, air conditioned, WiFi and plenty of hot water. Staff couldn't do enough to help, very supportive. Steps from the outside up to the entrance, although an adjacent door on the road level through the dining room led to an elevator which makes for easy access to the hotel for anyone concerned with steps. Overall great stay and very good value. Relatively quiet well lit and clean location, off of a busy well located road.
Nothing wrong of note
Nothing wrong of note
10
Darya
Дата отзыва: 14 декабря 2025
A great hotel to stay at! A very nice, clean room. Beautiful view from the window. The team is very friendly and helpful, always available to us. They helped with any requests we made. Several times, we had personal reasons to stay an extra night, and they quickly found us a new, good room even if ours was already booked for the next night. We had a great time. I highly recommend it!
10
Ginette
Дата отзыва: 09 декабря 2025
Emplacement idéal dans une rue plutôt calme mais au coeur du Vieux Quartier
Personnel disponible et aux petits soins
Chambre bien équipée
RAS
RAS
10
Alberto
Дата отзыва: 08 декабря 2025
Hotel muy cómodo y céntrico, personal muy atento y amable
Todo bien
Todo bien
1
Geralda
Дата отзыва: 07 декабря 2025
Os funcionários são educados
As fotos do Booking te enganam, o hotel não é nada daquilo, no booking aparece até foto de café da manhã, quando perguntei em qual andar ficava o restaurante o funcionário me respondeu que havia anos que já não tinha restaurante. Ainda bem que fiquei só um dia.
As fotos do Booking te enganam, o hotel não é nada daquilo, no booking aparece até foto de café da manhã, quando perguntei em qual andar ficava o restaurante o funcionário me respondeu que havia anos que já não tinha restaurante. Ainda bem que fiquei só um dia.
10
Michael
Дата отзыва: 04 декабря 2025
Lovely room, great staff
The snacks in the basket weren't complimentary but we didn't see a sign in the room to say you had to pay for them! Only a minor issue, otherwise a lovely stay.
The snacks in the basket weren't complimentary but we didn't see a sign in the room to say you had to pay for them! Only a minor issue, otherwise a lovely stay.
10
Philippe
Дата отзыва: 27 ноября 2025
Super situation dans le quartier historique en plein centre-ville et au calme.
6
Richard
Дата отзыва: 26 ноября 2025
First of all, I’ll start with the positives. The location of this hotel is perfect. It’s right in the heart of the old quarter but at the same time it’s in a quiet street. It is a very short walk to Hoàn Kiếm lake as well as many fantastic places to eat and drink. The room itself was decent enough, the bed was very comfortable and the staff were all very friendly.
Now for the negatives and just some general advice. Firstly you should remove all of the photos on booking.com that you have of food (specifically the breakfast style looking photos) because they do not provide any food here. We asked the night-porter what time breakfast is served and he looked at us like we were crazy while politely informing us that there was no breakfast served at this hotel. Secondly, if you’re considering a room with a balcony, I’d advise against it and just save your money because the balcony itself is a very narrow one. Lastly, to the management of the hotel please tell your staff to stop asking people to leave a 5 star or a 10/10 review and that if they don’t leave a perfect review to therefore not bother leaving a review at all. I’ve never seen this done by a hotel before. It doesn’t look good and it is extremely unprofessional. It also brings into question many of your previous positive
Now for the negatives and just some general advice. Firstly you should remove all of the photos on booking.com that you have of food (specifically the breakfast style looking photos) because they do not provide any food here. We asked the night-porter what time breakfast is served and he looked at us like we were crazy while politely informing us that there was no breakfast served at this hotel. Secondly, if you’re considering a room with a balcony, I’d advise against it and just save your money because the balcony itself is a very narrow one. Lastly, to the management of the hotel please tell your staff to stop asking people to leave a 5 star or a 10/10 review and that if they don’t leave a perfect review to therefore not bother leaving a review at all. I’ve never seen this done by a hotel before. It doesn’t look good and it is extremely unprofessional. It also brings into question many of your previous positive
9
F
Дата отзыва: 24 ноября 2025
Perfekte Lage mitten in der Altstadt, sehr freundliches und hilfsbereites Personal! Das Deluxezimmer mit Blick auf Nachbargrundstück ist wunderschön.
Das Deluxezimmer hatte leider kein Fenster.
Das Deluxezimmer hatte leider kein Fenster.
10
Ricardo
Дата отзыва: 23 ноября 2025
This place has a great location, it is very clean and the service staff is very friendly and helpful. I would definitely come back again to this place. I would like to thank Williams,Quan and Chi for their amazing hospitality.
Thanks.
Thanks.
9
Markku
Дата отзыва: 23 ноября 2025
Sijainti loistava, kävellen joka paikkaan.
Henkilökunta ystävällinen.
Vähän kulunut. Äänet kuuluivat ulkoa jonkun verran.
Vähän kulunut. Äänet kuuluivat ulkoa jonkun verran.
9
Krystal
Дата отзыва: 23 ноября 2025
Was almost perfect! Staff super helpful. Wonderful location.
Didn't like window opening onto brick wall, though it was painted nicely, just not what I expected with neighbourhood view.
Didn't like window opening onto brick wall, though it was painted nicely, just not what I expected with neighbourhood view.
10
Veronica
Дата отзыва: 21 ноября 2025
Centrale, accogliente e personale sorridente. Grazie a William e a tutti
8
Daniyell
Дата отзыва: 21 ноября 2025
Location, staff, size of room
Aircon broken, beds too firm
Aircon broken, beds too firm
10
Rhona
Дата отзыва: 21 ноября 2025
The staff in this hotel are amazing. Nothing was too much trouble. Excellent location. No breakfast included but lots of lovely coffee shops just across the road.
Nothing
Nothing
9
F
Дата отзыва: 20 ноября 2025
Die Lage war perfekt, alles wichtige war fußläufig erreichbar. Das Personal war sehr freundlich und das Bett bequem.
Kleines Fenster mit Blick auf eine gegenüberliegende Wand
Kleines Fenster mit Blick auf eine gegenüberliegende Wand
10
Prakesh
Дата отзыва: 16 ноября 2025
Kind staff, accommodating, facilitated late checkout and took special effort with a bouquet for our anniversary.
8
Robin
Дата отзыва: 15 ноября 2025
excellent location in Hanoi Old Town, close to Hoan Kiem Lake and Cathedral
10
Dario
Дата отзыва: 14 ноября 2025
Il nostro primo stop all'inizio di oltre due settimane di viaggio. Grazie alla dedizione e pazienza di Chi, abbiamo avuto organizzati trasferimenti e alloggi per una pianificazione completa dei nostri tempi. Una persona impagabile per il suo valore professionale e la sua gentilezza. Lo stesso va detto per William, capace di conquistare immediatamente chiunque per i suoi modi. Passare di nuovo qui le ultime due notti a fine viaggio è stato sentirsi di nuovo a casa! Grazie Chi e grazie William e ai tuoi ragazzi!
8
Nguyễn
Дата отзыва: 14 ноября 2025
Rộng rãi, sạch sẽ địa điểm lý tưởng, gần các điểm du lịch nổi tiếng tại Hà nội
10
Udo
Дата отзыва: 13 ноября 2025
Die Angestellten waren super nett und hilfsbereit. Alle Wünsche die wir hatten wurden erfüllt.
CHI das Mädchen die für die Touren Ect verantwortlich war hat uns außergewöhnlich geholfen. Wir haben gedacht wir machen die Reservierung für Halong ein paar Tage im voraus. Da haben wir uns sehr geirrt.
Alles ausgebucht und sie hat geschafft noch etwas für uns zu finden. Spricht super Englisch und hat sofort gewusst worum es geht. Wir können die Unterkunft empfehlen.
Es gibt immer etwas was man nicht gerne hat. Wenn man auf Reisen ist muss man wissen das es nicht wie zu Hause sein kann. Deshalb gibt es nichts zu reklamieren oder man bleibt besser zu Hause.
Es gibt immer etwas was man nicht gerne hat. Wenn man auf Reisen ist muss man wissen das es nicht wie zu Hause sein kann. Deshalb gibt es nichts zu reklamieren oder man bleibt besser zu Hause.
9
John
Дата отзыва: 12 ноября 2025
Good location clean and friendly staff
Depends on the room. A number have small windows
Depends on the room. A number have small windows
3
Dahlia
Дата отзыва: 12 ноября 2025
Stay was rather disappointing.
Reception - friendly and welcoming
Room - dusty and quite frustrating
Amenities in the room - decent, but air conditioning is not cold, room slippers are likely reused
Bathroom - Decent, but water runs suddenly too hot or too cold
Stay was okay, but my room was not made up even though i have put up the sign for my room to be cleaned. I had to call for my room to be made.
10
Olivier
Дата отзыва: 11 ноября 2025
Bien placé et bon rapport qualité prix, personnel très accueillant
8
William
Дата отзыва: 08 ноября 2025
Friendly helpful staff, great location, nice furnishings
The room had very limited daylight, and felt quite damp
The room had very limited daylight, and felt quite damp
8
Alexandra
Дата отзыва: 06 ноября 2025
Tolle Lage mitten in der Altstadt. Wir haben tolle Cafe- und Restauranttipps bekommen. Die Betten sind sehr bequem.
3
Y
Дата отзыва: 06 ноября 2025
Our stay at this hotel was quite disappointing. The property is very dated, with scratches on the walls and furniture, cracked mirrors and windows, and bathroom tiles with grout peeling off. It looks nothing like the photos online. Although the room was as clean as possible given its condition, the overall state of the hotel really let it down. The staff were friendly and helpful, but unfortunately, that couldn’t make up for the poor condition of the facilities. There are many other hotels in the area at a similar price that offer much better value for money.
10
Yael
Дата отзыва: 05 ноября 2025
Great hotel. The staff was amazing, especially Lili that helped us with everything ❤️
10
Alain
Дата отзыва: 05 ноября 2025
Hôtel super bien situé
Dans une rue plutôt « calme »
Personnel au top , très serviable
On recommande
Rien
Rien
9
Bernadette
Дата отзыва: 04 ноября 2025
Fantastische locatie!!
Faciliteiten basic, geen ontbijt maar in de straat zelf meer dan genoeg opties - dus was geen gemis. De touroperator in het hotel is wel aan de prijzige kant
Faciliteiten basic, geen ontbijt maar in de straat zelf meer dan genoeg opties - dus was geen gemis. De touroperator in het hotel is wel aan de prijzige kant
10
Raj
Дата отзыва: 04 ноября 2025
The location is excellent, you're close to everything. Even the night market is within walking distance. I'd also like to thank Chi, Tu, and Quang for their kindness and the very helpful staff.
Nothing!!
Nothing!!
10
Yuval
Дата отзыва: 02 ноября 2025
מיקום מרכזי, צוות מעולה, אדיב, קשוב, חדר מרווח ונוח
9
H
Дата отзыва: 29 октября 2025
From Booking.Com and I love this classic style Hotel, this Hotel has the best view of old town and it’s very Close to all the best restaurants and bars including the best food stores around here. If you are looking for more than just a good place to stay in the city, check out this beautiful hotel Hanoi Center Silk Premium. Thank you so much for your service and your hospitality while we were there for the family vacation. Love to see you all again soon
Great View from my Balcony and see Real Lifetime of Local History and people . Great place for all ages to enjoy the history of Hanoi Headquarters
Great View from my Balcony and see Real Lifetime of Local History and people . Great place for all ages to enjoy the history of Hanoi Headquarters
7
Katrina
Дата отзыва: 29 октября 2025
We booked this last Minuit as had to change our plans because of a monsoon. It was in a good central location. This was the only hotel out of the 5 we stayed at that has a magnifying mirror, which was great for my chin whiskers. :) Styaff were nice food was ok.
ok
ok
10
Genoves
Дата отзыва: 29 октября 2025
Le restaurant , la propreté et l’équipe très réactive et disponible
10
Joanne
Дата отзыва: 28 октября 2025
Great staff,everyone was so helpful and friendly. Perfect location, close but not too close to the noise
Nothing, Everything was great
Nothing, Everything was great
10
Juliane
Дата отзыва: 27 октября 2025
Super nettes Personal. Schnelle Kommunikation über WhatsApp.
Flughafen Shuttle ebenfalls alles ohne Probleme funktioniert.
7
Weiting
Дата отзыва: 26 октября 2025
We stayed for one night. The location is convenient but quite noisy during the day. The room was clean, but the lighting was very dim and the hair dryer’s power was too weak — very hard to dry long hair. The balcony lock was also spoiled, so it couldn’t be secured properly.
Staff were polite and helpful, but overall the room could use brighter lighting and better maintenance.
Light was very dim and hair dryer power too weak.
Light was very dim and hair dryer power too weak.
8
Maria
Дата отзыва: 25 октября 2025
La ubicación muy buena, personal muy amable y habitaciones correctas para el precio que tienen.
La ventana de la habitación daba a una pared pintada, no había mucha ventilación.
La ventana de la habitación daba a una pared pintada, no había mucha ventilación.
8
Lisa
Дата отзыва: 22 октября 2025
The staff were amazing! So helpful even before we arrived. The communication was easy and smooth. We booked our Halong bay boat trip through the hotel. The process was straightforward and all transfers were easy and we felt very supported. The location was also great.
The room was a lot smaller than it looked in the photos. It probably had some extra furniture that didn’t feel like it was needed.
The room was a lot smaller than it looked in the photos. It probably had some extra furniture that didn’t feel like it was needed.
10
John
Дата отзыва: 22 октября 2025
It’s a boutique style hotel, yes there is some wear & tear but it’s also an older property so I wouldn’t let that put you off if you see in the comments. It’s clean and cleaned daily. The staff are amazing/so helpful. You’re also in a perfect location on a street with heaps of various cafes/restaurants and the famous Michelin pho restaurant.
10
Grace
Дата отзыва: 21 октября 2025
Tu and Chi at reception have been exceptional, very friendly and helpful! The room was clean and comfortable. We really enjoyed our stay here
10
Vanessa
Дата отзыва: 21 октября 2025
Les chambres communicantes sont parfaites pour les familles. Le lit de la plus grande chambre permet de faire dormir 3 enfants sont probleme
Rien
Rien
10
Vanessa
Дата отзыва: 21 октября 2025
L accueil et la gentillesse du personnel
Le chambres communicantes parfaites pour les familles
Ras
Ras
8
Nynke
Дата отзыва: 21 октября 2025
Ontzettend vriendelijk en behulpzaam personeel. Locatie was top
7
Chan
Дата отзыва: 20 октября 2025
The location for sure. A few minutes walk to loads of shops, restaurants, cafes.
The air condition takes awhile to be turned on after keycard is inserted. And it never quite cooled down the room. Setup was a bit odd - the main reception is up a flight of stairs from the main street. Ground floor is the entrance to a defunct(?) spa. And there is no breakfast served too.
The air condition takes awhile to be turned on after keycard is inserted. And it never quite cooled down the room. Setup was a bit odd - the main reception is up a flight of stairs from the main street. Ground floor is the entrance to a defunct(?) spa. And there is no breakfast served too.
10
Alex
Дата отзыва: 15 октября 2025
Good location, got a free room upgrade, staff were super friendly and helpful
Nothing
Nothing
7
Hathairat
Дата отзыва: 15 октября 2025
Great Location and Helpful Staff
The hotel is in a really great location — there are plenty of restaurants and cafés within walking distance. Our rooms didn’t include breakfast, but it was easy to find good food nearby.
The two main staff members were very helpful and provided useful information throughout our stay. We booked two rooms with large windows — one was perfect, while the other had a slight paint smell as it had just been renovated, according to the staff.
-
-
10
Ross
Дата отзыва: 14 октября 2025
Very good, organised a late check-in for us, room very spacious and very comfortable bed
Could have had more selection of snacks
Could have had more selection of snacks
10
Moustaquil
Дата отзыва: 14 октября 2025
I recently stayed and I must say the staff made my experience truly exceptional. From the moment I arrived, I was greeted with warm smiles and genuine hospitality. The front desk team was efficient, friendly, and always ready to assist with any requests or questions I had.
Housekeeping did a fantastic job every day — my room was spotless and well-stocked with everything I needed. I especially appreciated the little touches, like arranging my toiletries and leaving a kind note.
The concierge was incredibly helpful in recommending local attractions and making reservations. They went above and beyond to ensure I had a great stay
None
None
10
Maria
Дата отзыва: 13 октября 2025
Der Service ist hervorragend. Sehr freundliches Personal und super Lage.
8
Y
Дата отзыва: 09 октября 2025
房间宽敞明亮，地理位置绝佳；周边有很多好吃的餐厅和咖啡厅；服务员很有友善热情。
卫生间有一点味道，其中一间空调漏水。
卫生间有一点味道，其中一间空调漏水。
8
Jerri
Дата отзыва: 09 октября 2025
Amazing location. Hotel is a bit dated. It’s not bad for a couple days we stayed 5 nights. It was good enough for the first time visiting Hanoi. The staff were great, very nice and accommodating.
It’s dated. Bed felt damp when you get in. The second room we stayed at was very loud in the morning. Had a generator sound from 7am in the morning.
It’s dated. Bed felt damp when you get in. The second room we stayed at was very loud in the morning. Had a generator sound from 7am in the morning.
10
Rick
Дата отзыва: 08 октября 2025
Location is great. Plenty of places to eat and drink close by.
Nothing
Nothing
10
Yu-chen
Дата отзыва: 08 октября 2025
Very nice and supportive staff, clean hotel! Highly recommended for the location and service.
10
Marcela
Дата отзыва: 06 октября 2025
Excellent location, great value for money and pleasant staff.
10
Stephanie
Дата отзыва: 05 октября 2025
Loved staying here! So much so that when we go back to Ha Noi we will absolutely be staying here again. Close to so many great spots to eat, clean, quiet and super convenient!
And the folks that work here, lovely! Loved having chats with them and also their hot tips were great!
Had some noisy neighbours the last couple of nights we stayed there but other than that, was totally fine.
Had some noisy neighbours the last couple of nights we stayed there but other than that, was totally fine.
8
Rafael
Дата отзыва: 03 октября 2025
The location and mattress.
It’s not a complain, maybe could reform a little bit bathroom and room.
It’s not a complain, maybe could reform a little bit bathroom and room.
10
Anas
Дата отзыва: 02 октября 2025
كل شي ممتاز.... والتعامل رايع.... شعب لطيف
لا افطار
لا افطار
8
Francis
Дата отзыва: 30 сентября 2025
Personnel très aimable et l’hôte est très bien placé. Très au calme
Il faudrait un petit coup de fraîche dans la salle de bains
Il faudrait un petit coup de fraîche dans la salle de bains
10
Théa
Дата отзыва: 29 сентября 2025
The place, the calme, the room, the nice and smiling staff. It was very clean
10
Jong-chul
Дата отзыва: 28 сентября 2025
방이 넓고 깨끗함
주변 올드 타운과의 접근성이 매우 좋음
오토바이 소리가 가끔 들리는제 커튼을 잘 치고 자면 괜찮음~
오토바이 소리가 가끔 들리는제 커튼을 잘 치고 자면 괜찮음~
9
Nhi
Дата отзыва: 27 сентября 2025
I stayed here during a business trip and was very impressed by the service. The staff were attentive and welcoming, with Chi going above and beyond to make my stay smooth and comfortable. She kindly arranged for me to store my bags and made sure my room was perfectly prepared. The location is excellent, close to key areas of Hanoi making it convenient for both work and exploring the city. The rooms are clean, comfortable, and well-maintained. Overall, it’s a reliable and enjoyable place to stay, and I’ll gladly return on my next trip to Hanoi.
9
David
Дата отзыва: 27 сентября 2025
The staff was genuinely very caring and helpful with every request or question we had.
The Hotel is located in a very good main location while still being quiet.
Very much enjoyed staying here and will recommend to others coming to Hanoi to stay in this hotel.
8
Senna
Дата отзыва: 25 сентября 2025
J'ai apprécié tout particulièrement la qualité de l'accueil du personne, qui sont prêts à répondre à toutes vos demandes, et à faciliter votre séjour.
Rien de particulier, tout était appréciable, merci aux personnels de l'hôtel
Rien de particulier, tout était appréciable, merci aux personnels de l'hôtel
10
Samuel
Дата отзыва: 25 сентября 2025
Good clean room, nothing wrong with it. Good value for money, would come back.
10
B
Дата отзыва: 24 сентября 2025
Well located , clean and comfortable property with amazing and friendly staff Chi and Tu.
10
Barry
Дата отзыва: 24 сентября 2025
Location was superb , room was clean , very comfortable and the staff were extremely friendly and attentive . Especially Chi and Tu.
10
Yee
Дата отзыва: 23 сентября 2025
great location. Many good restaurants nearby. Staff friendly. Clean. Quiet place inside.
No daylight in the room.
No daylight in the room.
10
Craig
Дата отзыва: 22 сентября 2025
Location, staff, comfort, amenitites. I stayed twice it was great.
Wifi
Wifi
9
Francis
Дата отзыва: 22 сентября 2025
Le personnel est d’une amabilité exceptionnelle et la personne qui s’est occupée de réserver les transferts et les excursions a été très professionnelle et d’une très grande disponibilité et efficacité. Merci beaucoup. L’emplacement de l’hôtel est parfait et il est très calme.
Une peu de rénovation dans les sanitaires et un bon coup de peinture dans la salle de bain.
Une peu de rénovation dans les sanitaires et un bon coup de peinture dans la salle de bain.
10
Andreas
Дата отзыва: 22 сентября 2025
The hotel was really nice with friendly staff
Will comeback
Will comeback
10
Diane
Дата отзыва: 21 сентября 2025
Staff very helpful, catered for all our needs
Air-conditioning not very good
Air-conditioning not very good
5
Oshrit
Дата отзыва: 21 сентября 2025
They simply sent us a message at 11:30 at night that the air conditioner was broken in the room and they were moving us to another hotel nearby... It's crazy to me.
9
Christine
Дата отзыва: 19 сентября 2025
La chambre très agréable, sans vis-à-vis, et avec une grande baie vitrée. Un emplacement parfait pour visiter la ville à pied. Et pour finir, le personnel très sympathique et accommodant, puisque nous avons pu conserver notre chambre une partie de l'après-midi, notre vol n'étant que très tard le soir.
10
Shamie
Дата отзыва: 17 сентября 2025
Chi , Tu, Quang, Williams is doing good job
10
Luke
Дата отзыва: 14 сентября 2025
It was really convenient for us we actually ended up booking multiple nights here compared to the one we originally booked , staff were really friendly and helpful and the room was good the highlight was the aircon , coming back into that room and feeling the aircon was life changing 😂
10
Isabel
Дата отзыва: 14 сентября 2025
The staff was super nice and helpful throughout the stay, Kuddos to Chi and all the team, they help you with everything you need, even getting a sim card .
Everything was perfect, maybe will be good if they have breakfast included
Everything was perfect, maybe will be good if they have breakfast included
9
Gaëtan
Дата отзыва: 12 сентября 2025
Emplacement top, disponibilité du personnel
Literie très bonne
Surclassement gratuit comme c’est assez courant au Vietnam
Dans l’ensemble bien pour le tarif
10
Richard
Дата отзыва: 12 сентября 2025
Great location very friendly and helpful staff.
Really recommend to stay in this hotel
10
A
Дата отзыва: 12 сентября 2025
The property was clean and tidy and a great location. Great restaurants, coffee and shopping all within walking distance.
Chi was excellent and booked tours and travel for us , which were all excellent.
Williams in reception was also excellent and organised to get damaged luggage repaired for us.
All staff were very helpful. Would recommend and certainly will be coming back when we visit Hanoi again. Thank you.
No issues
No issues
10
Georgina
Дата отзыва: 10 сентября 2025
staff and property were great!
good room.
good room.
1
Domenik
Дата отзыва: 08 сентября 2025
Schön war, als ich das Hotel wieder verlassen konnte.
Die bei Booking hinterlegten Bilder täuschen: Die "Suite" besteht im Prinzip aus 2 Einzelzimmern, die im vorderen Gang durch eine Tür verschlossen werden. Ansosnten ist die Suite auch als Einzelzimmer nutzbar. Das eine Zimmer hatte dabei keinerlei Tageslicht und stattdessen nur ein Innenfenster. Insgesamt ist die Ausstattung und die Optik des Zimmer weit weg von dem, was man hier bewirbt. Weder hinsichtlich Qualität, noch Optik oder Modernität entspricht dies der Realität, sondern ist wohl bereits 20 Jahre alt. Die Betten sind recht unbequem, sogar die Bettbezüge waren zerrissen und man kam mit dem Inlay in Kontakt, was mir gar nicht gefiel. Der Kühlschrank ist lediglich ein Weinkühler und kühlt die Getränke nicht wirklich herunter, sodass man sie quasi bei Zimmertemperatur trinken muss. Den in der Beschreibung angepriesenen Waschtrockner sowie die Küche suchten wir vergebens - das gibt es in der Suite schlichtweg nicht! Man wirbt zudem mit Bügeleisen, Hochstuhl, Streaming-Diensten, Videospielen und Kleiderständern in der Suite: Auch das gibt es alles nicht. Stattdessen bewirbt man ein Zimmer, das nicht der Realität entspricht, und lässt sich das im Vergleich zu den preisen der Konkurrenz fürstlich bezahlen. Der "Stadtblick", noch dazu angeblich auf eine "Sehenswürdigkeit" endet am benachbarten Wohngebäude, wenige Meter auf der anderen Straßenseite, was ebenso ein absoluter Witz ist. Für mich ist die Unterkunft eine Abzocke und Touristenfalle, da der Gast hier basierend auf den gemachten Angaben vorsätzlich falsche Informationen erhält und davon ausgeht, eine dem recht hohen Preis angemessene Unterkunft zu erhalten. Unerklärlich ist mir deshalb, woher all die guten Bewertungen kommen.
Die bei Booking hinterlegten Bilder täuschen: Die "Suite" besteht im Prinzip aus 2 Einzelzimmern, die im vorderen Gang durch eine Tür verschlossen werden. Ansosnten ist die Suite auch als Einzelzimmer nutzbar. Das eine Zimmer hatte dabei keinerlei Tageslicht und stattdessen nur ein Innenfenster. Insgesamt ist die Ausstattung und die Optik des Zimmer weit weg von dem, was man hier bewirbt. Weder hinsichtlich Qualität, noch Optik oder Modernität entspricht dies der Realität, sondern ist wohl bereits 20 Jahre alt. Die Betten sind recht unbequem, sogar die Bettbezüge waren zerrissen und man kam mit dem Inlay in Kontakt, was mir gar nicht gefiel. Der Kühlschrank ist lediglich ein Weinkühler und kühlt die Getränke nicht wirklich herunter, sodass man sie quasi bei Zimmertemperatur trinken muss. Den in der Beschreibung angepriesenen Waschtrockner sowie die Küche suchten wir vergebens - das gibt es in der Suite schlichtweg nicht! Man wirbt zudem mit Bügeleisen, Hochstuhl, Streaming-Diensten, Videospielen und Kleiderständern in der Suite: Auch das gibt es alles nicht. Stattdessen bewirbt man ein Zimmer, das nicht der Realität entspricht, und lässt sich das im Vergleich zu den preisen der Konkurrenz fürstlich bezahlen. Der "Stadtblick", noch dazu angeblich auf eine "Sehenswürdigkeit" endet am benachbarten Wohngebäude, wenige Meter auf der anderen Straßenseite, was ebenso ein absoluter Witz ist. Für mich ist die Unterkunft eine Abzocke und Touristenfalle, da der Gast hier basierend auf den gemachten Angaben vorsätzlich falsche Informationen erhält und davon ausgeht, eine dem recht hohen Preis angemessene Unterkunft zu erhalten. Unerklärlich ist mir deshalb, woher all die guten Bewertungen kommen.
10
Mai
Дата отзыва: 08 сентября 2025
phòng ở đẹp,sạch sẽ , gần các điểm du lịch
nhân viên thân thiện nhiệt tình
sẽ quay lại vào lần tới !!
8
J
Дата отзыва: 07 сентября 2025
I didnt like that the hotel says they have a spa but when we arrived we were told the spa was permanently closed
10
Michael
Дата отзыва: 06 сентября 2025
A very comfortable room with great air con. Chi and the rest of the staff were incredibly kind and nice. Felt very well looked after.
WiFi worked most of the time... Shower had only one temperature which was cold-ish which wasnt so bad given the intense heat of Hanoi.
WiFi worked most of the time... Shower had only one temperature which was cold-ish which wasnt so bad given the intense heat of Hanoi.
10
Thi
Дата отзыва: 05 сентября 2025
Het was heel erg schoon en netjes. Ruime kamers en je zit op een top locatie!
Niks, alles was goed!
Niks, alles was goed!
10
Mathilde
Дата отзыва: 04 сентября 2025
Un personnel gentil et prêt à vous aider, bon emplacement, propre et confortable
9
Lea
Дата отзыва: 03 сентября 2025
Very nice staff, a bit outdated from the facilities, but still very good!
7
Alexander
Дата отзыва: 03 сентября 2025
Die Lage ist absolut wunderbar und auch preislich gibt es absolut nichts zu meckern. Das Personal ist sehr hilfsbereit.
Unser Zimmer war recht dunkel mit Blick auf einen Innenhof und das Badezimmer war etwas heruntergekommen.
Unser Zimmer war recht dunkel mit Blick auf einen Innenhof und das Badezimmer war etwas heruntergekommen.
10
Mai
Дата отзыва: 02 сентября 2025
The hotel is located right on Phu Doan Street, very convenient to walk to Hoan Kiem Lake, the Old Quarter, and many good restaurants nearby. The room is clean, tidy, and serviced daily. The reception staff are friendly and always ready to assist with food and sightseeing recommendations. Breakfast is simple but tasty with enough variety. Considering its central location, the price is very reasonable. I will definitely come back when I visit Hanoi again.
5
G
Дата отзыва: 30 августа 2025
La proximité avec le centre ville
Manque d’espace, une réception exiguë et rien d’autre. Pas de restaurant ni de petits déjeuners Cet hôtel s’assimile à un dortoir. Escalier casse-gueule à l’entrée de l’hôtel
Manque d’espace, une réception exiguë et rien d’autre. Pas de restaurant ni de petits déjeuners Cet hôtel s’assimile à un dortoir. Escalier casse-gueule à l’entrée de l’hôtel
10
Roberto
Дата отзыва: 28 августа 2025
Chi è stata molto disponibile e ci ha aiutato a prenotare le visite ed escursioni.
È stata molto professionale e gentile.
7
Sanjay
Дата отзыва: 27 августа 2025
A girl, the receptionist, was very helpful and humble.
Torn and cut towels
Torn and cut towels
9
Hansen
Дата отзыва: 27 августа 2025
The staff was super friendly and helpful, even before arrival. The staff had a lot of recommendations for things to see and do, and also what to avoid.
They helped arrange a trip to Ha long bay and cat ba island. Unfortunately due to bad weather, i was stuck on the island for one additional night. However they refunded the night, and the travel agency covered the unforeseen expenses.
One of the lights in my bathroom were broken, so the shower was a bit dark.
One of the lights in my bathroom were broken, so the shower was a bit dark.
10
Tomoaki
Дата отзыва: 26 августа 2025
部屋が綺麗でサービスが良かったです。chiさんがフレンドリーでとても丁寧な対応をしてくれました。
10
H
Дата отзыва: 25 августа 2025
Chi and the other staff provided us with an amazing experience during our Hanoi trip. From itinerary suggestions to daily care, they offered us meticulous attention and support. We are very grateful for the help from all the staff—this was truly a wonderful experience
10
Far
Дата отзыва: 25 августа 2025
It was most suitable for our group to stay in the same room and it was exactly what we were looking for
Beer wasnt cold enought
Beer wasnt cold enought
9
Tineshwaran
Дата отзыва: 24 августа 2025
The staff name Chi is very helpful. Overall very good
Breakfast not provided.
Breakfast not provided.
10
Guadalupe
Дата отзыва: 24 августа 2025
Chi is very friendly and amazing , the room is nice
7
Jia
Дата отзыва: 23 августа 2025
位置在老城區，非常方便；服務人員也相當熱情，可以提供各種協助；房間與照片無異，但偏老舊，且無提供早餐，整體CP值略低。
10
Jialin
Дата отзыва: 23 августа 2025
I like the room and location. Staff is friendly specially chi is very welcoming!
10
Julie
Дата отзыва: 23 августа 2025
Right from the start, I felt very welcomed by the staff, especially Chi.
They were very attentive to my needs and when there was a small problem with the bed, they accepted to change my room the next day without problem. Everything was very clean, the room was comfortable, and the location perfect, but it was very the kindness and professionalism of the staff that stood out.
Nothing, everything was great. :)
Nothing, everything was great. :)
10
Patrick
Дата отзыва: 22 августа 2025
The room is clean and the bed is great. Location is amazing. Chi is a gracious and good host, and helped us with many recommendations and helped us book trips etc
10
Mike
Дата отзыва: 22 августа 2025
Good location, friendly helpful staff. Chi had very good English
10
Louise
Дата отзыва: 21 августа 2025
Chi is friendly and welcoming. The hotel is nice
10
Mike
Дата отзыва: 21 августа 2025
The hotel was very comfortable and the staff were very friendly and helpful
Nothing
Nothing
10
Frédéric
Дата отзыва: 21 августа 2025
Hôtel très confortable en plein dans le vieil Hanoï. Sommes revenus avec plaisir et toujours aussi bien accueillis. Les conseils de Chi toujours aussi utiles.
10
Jyoti
Дата отзыва: 21 августа 2025
Staff are very helpful thanks to chi , tu,
Wi-Fi
Wi-Fi
10
Bertz
Дата отзыва: 20 августа 2025
The staff were all very friendly and super helpful. Chi was very knowledgeable about All the things and she was just amazing at making us feel comfortable and confident about where to go and how to get there.
The rooms were super quiet, amazing views and a grand experience all around. Thank you so much!
Nothing we didn’t like!
Nothing we didn’t like!
9
Manon
Дата отзыва: 19 августа 2025
The staff was really kind and helpful. Chi and Williams were amazing and helped us most nights. Tu, Tuan and Quang were very kind as well. Overall we had a great stay here and even came back for a second time. The staff and location make this hotel a great place. The rooms are clean and comfortablely priced too.
The bedsheets could do with an upgrade, but overall the rooms and hotel was very clean and comfortable.
The bedsheets could do with an upgrade, but overall the rooms and hotel was very clean and comfortable.
6
Pei
Дата отзыва: 18 августа 2025
The location was central of old quarter & easily accessible to many restaurants and spas. The staff were very friendly and helpful. Well, the price is ok.
It is very old ... the lobby also required climbing up some stairs. The whole building smelled a little funny, and the aircon was also old and made noises.
It is very old ... the lobby also required climbing up some stairs. The whole building smelled a little funny, and the aircon was also old and made noises.
9
Rina
Дата отзыва: 17 августа 2025
Very good location. They kindly changed/upgraded my room to the upper floor with a proper window, which I grately appreciated ;-)
10
Hamakhan
Дата отзыва: 16 августа 2025
Chi is doing good job. The room is amazing
10
Francisco
Дата отзыва: 16 августа 2025
Very good rooms and confortable. The people working there is very nice.
Five stars
9
Arnaud
Дата отзыва: 16 августа 2025
L'hôtel est très bien situé dans le centre de Hanoï avec un très bon accueil du personnel.
La chambre était très propre et très confortable.
La climatisation fonctionnait correctement et l'hôtel était très calme, mais on était au 7eme.
8
Winand
Дата отзыва: 14 августа 2025
We orderered a family room, but we got two separated rooms next to eachother, whhich is fine, but person at reception told is there are no family rooms only rooms next to eachother. Why you advertise then with a familyroom (space 50 square meters and two big beds) on booking.com? Strange.
But hotel is located perfect in old town.. So overall still happy with our stay.
9
Frédéric
Дата отзыва: 13 августа 2025
Ls chambres sont très confortables et le personnel attentionné. Mention spéciale a Chi pour ses conseils de restau !
9
Abraxas
Дата отзыва: 12 августа 2025
Personal war super freundlich und hilfsbereit. Die Lage in der Altstadt ist top. Nah am Zirkus und trotzdem ruhig. Michelin Suppe und Ban Mhi nur 10 Meter entfernt.
Das zweite Zimmer der "Suite" war ein bißchen klein. Aber bei dem Preis ist die Kritik sehr unfair.
Das zweite Zimmer der "Suite" war ein bißchen klein. Aber bei dem Preis ist die Kritik sehr unfair.
9
Simon
Дата отзыва: 10 августа 2025
Lekker ruime kamers, schoon op uitstekende locatie. Geweldig personeel dat meedenkt, vriendelijk is en van alles wil regelen. Perfect. Volgende week weer gereserveerd.
9
Catherine
Дата отзыва: 10 августа 2025
Conveniently located. In the middle of everything
Facility is a little dated
Facility is a little dated
10
Cristina
Дата отзыва: 09 августа 2025
Lo staff super gentile .
Camere pulite e letti comodissimi
La ragazza all’ ingresso di nome Chi parlava un ottimo inglese e ci ha dato consigli per uscire
Di fronte hai possibilità di fare colazione con frullati di frutta fresca e panini tipici
Davvero una bella zona
Unica cosa che quando vai via dalla camera devi portare via la chiave e automaticamente si spegne l’ aria condizionata
Unica cosa che quando vai via dalla camera devi portare via la chiave e automaticamente si spegne l’ aria condizionata
6
Sara
Дата отзыва: 09 августа 2025
The staff was incredibly helpful and kind and professional
Higiene wise, from what I read in the reviews I was expecting spotless hotel, unfortunately I had ants in my room, the bathroom walls had stains , the carpet at the entrance was very dirty as well
Higiene wise, from what I read in the reviews I was expecting spotless hotel, unfortunately I had ants in my room, the bathroom walls had stains , the carpet at the entrance was very dirty as well
10
Hans
Дата отзыва: 07 августа 2025
The hotel is perfectly situated to explore the old quarter of Hanoi. The rooms are comfortable with large beds and nice spacious bathrooms.
The best part of the hotel are the people. The staff is very friendly, and always ready to be of assistance.
It is a family business and they really made our stay in Hanoi unforgettable. Chi and Xenia were very helpful in reorganising part of our trip with some great suggestions.
Be aware that there is no restaurant and therefore no breakfast. However there are plenty of places in the vicinity of the hotel.
We highly recommend this hotel for an enjoyable visit to Hanoi.
10
Paul
Дата отзыва: 07 августа 2025
De ligging en de supervriendelijke personeel ,deden allemaal heel erg hun best om ons te helpen met onze vragen,spraken goed Engels en noemde ons bij naam,heel attent en zorgzaam ,‘s nachts aangekomen uit ha giang ,meteen kamer kunnen regelen ,taxi naar t vliegveld ,onze backpacks dragend en taxi aan de telefoon overnemen omdat taxi niet goed Engels sprak . Aanrader,het was onze 2de keer daar ,genoten
Alles beviel
Alles beviel
10
Oussama
Дата отзыва: 04 августа 2025
The place was in a good location, everything was near, also for the staff were very welcoming especially Chi and tu which they manage to get everything we need for a good stay.
I hope they put a new fast AC in every room and a Fan, cause we have to wait for about 10 min to get the AC working whenever we come back to the room which is always HOT.
I hope they put a new fast AC in every room and a Fan, cause we have to wait for about 10 min to get the AC working whenever we come back to the room which is always HOT.
7
Adrian
Дата отзыва: 04 августа 2025
The staff were AMAZING!
Especially Chi and Quing. They very attentive and helpful. Always going the extra mile to ensure our family needs where met where possible.
The air conditioning was not great. The hotel should invest in more fans. The air con + fan combo works. But the hotel only had 2 fans. The bathrooms are tired.
The air conditioning was not great. The hotel should invest in more fans. The air con + fan combo works. But the hotel only had 2 fans. The bathrooms are tired.
10
沛
Дата отзыва: 03 августа 2025
Nhân viên rất than thiên. Chi và Tuấn rất thân thiện và nhiệt tình , chăm sóc khách hàng tốt và giới thiệu nhiều điểm tốt
Nhất định sẽ quay lại !
Nhất định sẽ quay lại !
10
沛
Дата отзыва: 03 августа 2025
Nhân viên rất than thiên. Chi và Tuấn rất thân thiện và nhiệt tình , chăm sóc khách hàng tốt và giới thiệu nhiều điểm tốt
10
Brendan
Дата отзыва: 03 августа 2025
I was really impressed with the room. It was super clean, which I always appreciate. Plus, the air conditioning was a lifesaver! Hanoi's weather can be intense, but the AC kept the room nice and cool the whole time. Honestly, for what I paid, it was an incredible value. But what really made the whole stay worthwhile was the staff most importantly Chi she were so helpful and friendly, truly going above and beyond. Definitely exceeded my expectations!
For the price I paid there wasn’t any complaints.
For the price I paid there wasn’t any complaints.
10
Paul
Дата отзыва: 02 августа 2025
De centrale locatie en het behulpzame personeel ,vooral Chi,zij sprak heel goed Engels en was super lief
10
Saskia
Дата отзыва: 02 августа 2025
Het is midden in het centrum, geweldige lokatie en hele fijne, behulpzame staf. Ze hebben ons erg welkom geheten en met alles willen helpen (speciale dank aan Chi). Ook een erg goede prijs-kwaliteit verhouding.
Het ligt midden in de stad, afhankelijk van waar je kamer ligt kun je geluid horen. Wij hebben oordoppen ingedaan en dat werkte prima.
Het ligt midden in de stad, afhankelijk van waar je kamer ligt kun je geluid horen. Wij hebben oordoppen ingedaan en dat werkte prima.
10
Jack
Дата отзыва: 01 августа 2025
Good property in good location close to main area
6
Szilvia
Дата отзыва: 31 июля 2025
The location is perfect
The hotel is old, as are the furnishings, the walls are dirty, the room smells bad, and there was no hot water. The photos are completely misleading and do not reflect reality at all! Water was pouring (not just dripping) from the air conditioner, and the hotel’s solution was to place a towel underneath it.
The hotel is old, as are the furnishings, the walls are dirty, the room smells bad, and there was no hot water. The photos are completely misleading and do not reflect reality at all! Water was pouring (not just dripping) from the air conditioner, and the hotel’s solution was to place a towel underneath it.
7
Jeroen
Дата отзыва: 30 июля 2025
Locatie was perfect. En Chi, the travel host, is very helpful and kind.
Mogelijkheid tot ontbijt is beperkt maar tegenover het hotel heb je voldoende eet- en koffietentjes.
Mogelijkheid tot ontbijt is beperkt maar tegenover het hotel heb je voldoende eet- en koffietentjes.
10
Jie
Дата отзыва: 27 июля 2025
Chi is super friendly! and i had a great time living here with my mom:)
10
Ngoc
Дата отзыва: 27 июля 2025
phòng ổn và sạch sẽ. gần các điểm tham quan. bạn chi và tất cả các nhân viên khác đều nhiệt tình.
8
Stine
Дата отзыва: 27 июля 2025
Fine værelser
Gos beliggenhed i rolig gade.
Hjælpsomt personale.
8
Ngo
Дата отзыва: 25 июля 2025
Great location, great service, outstanding staff.
Small and older rooms but that's expected when staying in the Old Quarter.
Small and older rooms but that's expected when staying in the Old Quarter.
10
Timothy
Дата отзыва: 25 июля 2025
Great value for money and amazing staff who were so helpful. Great setup for families with a connecting room that looks out over the rooftops of Hanoi and the cathedral in the distance. Not luxurious but very comfortable and met all of our needs. We really enjoyed our stay in this place.
10
Rieuwert
Дата отзыва: 24 июля 2025
The accomodation is a perfect place to stay for a few days. Nice and helpfull people. Staying here is like feeling at home. Chi is allways prepared to help you.
10
Rieuwert
Дата отзыва: 24 июля 2025
Very pleasant stay in clean rooms and a friendly staff. Chi was always prepared to help you, the hotel lies in a quiet street in the middle of town
10
Flavien
Дата отзыва: 23 июля 2025
Personnel très aimable, surtout Chi, excellente dans l'accueil et le service!
10
Bradshaw
Дата отзыва: 22 июля 2025
Lovely rooms. Very friendly helpful staff. Chi helped me book a cruise to Halong and helped with information on local restaurants and travel and information on transport to other regions and cities. Nice reception area with tea and bananas
The air con could be stronger in some of the rooms There is no breakfast There is no jacuzzi or pool Some TVs in other Hanoi hotels are better and with a few more channels Sometimes the WiFi is weak or cuts out with no service
The air con could be stronger in some of the rooms There is no breakfast There is no jacuzzi or pool Some TVs in other Hanoi hotels are better and with a few more channels Sometimes the WiFi is weak or cuts out with no service
10
Joris
Дата отзыва: 21 июля 2025
Heel fijn kleinschalig hotel in oude centrum.
We hadden 2 kamers onderling verbonden ideaal voor families. Lekkere grote bedden en genoeg ruimte voor al onze spullen.
Veel winkels, restaurantjes en koffietentjes in de directe omgeving.
Zeer vriendelijk en behulpzaam personeel.
Speciale dank aan Chi voor haar aanbevelingen voor leuke locaties om te bezoeken en goede Engelse communicatie.
10
Hai
Дата отзыва: 20 июля 2025
Phòng thoải mái . Nhân viên ở đây rất thân thiện . Bạn chi nhiệt tình !
10
Minh
Дата отзыва: 17 июля 2025
The location is really handy walking distance to all the fun spots in the old quarter. Room is nice and clean, big enough for Hanoi! Staff here are all super friendly and helpful, especially Chi - a lovely young girl who made us feel really welcome.
None
None
10
Andrea
Дата отзыва: 17 июля 2025
My family have amazing time in the hoteal. Chi is helpful and lovely !!
10
Evans
Дата отзыва: 17 июля 2025
The level of service here is exceptional. Best service ever. I would also like to specifically thank Chi, you are still new but your service is excellent
10
Leesak
Дата отзыва: 15 июля 2025
Comfortable, clean and friendly staff
Sometimes the air conditioner doesn't turn on right away.
Sometimes the air conditioner doesn't turn on right away.
10
Frederic
Дата отзыва: 13 июля 2025
The location is exceptional just in the middle of the old town with everything at walking distance. Lots of food options.
But what distinguishes this place from others is the kindness of the staff. We had our train late at night but the hotel was full and we had to check out at 1pm. The manager kept our luggage and arranged a shower with clean towels for us so we could freshen up before going to the train station. All of that for free. So nice of him.
Nothing, it’s like on the pictures, exceptional value for the money.
Nothing, it’s like on the pictures, exceptional value for the money.
8
Prindy
Дата отзыва: 13 июля 2025
Location and staff were great and made me feel welcome, especially Chi at the front desk! Room was clean and value for money.
10
Vivienne
Дата отзыва: 12 июля 2025
I like to stay here. The room and service is amazing. Chi is doing good job
9
Brad
Дата отзыва: 11 июля 2025
Location was great.. only 10mins walk to a lot of the main attractions but plenty variety also in surrounding streets.
10
Sinead
Дата отзыва: 11 июля 2025
The atmosphere here is good. The room is clean and service is nice. Chi is friendly !!!!
I liked everything.
I liked everything.
10
Jennifer
Дата отзыва: 10 июля 2025
The staff were great. Chi and the rest of the crew were terrific. The location was very central. The rooms were quiet, comfortable and clean. We will stay here again
Though it did not bother us, there are stairs to the front entrance.
Though it did not bother us, there are stairs to the front entrance.
10
Tan
Дата отзыва: 07 июля 2025
Nhân viên thân thiện đặc biệt là bạn tên Chi nhiệt tình vui vẻ hi vọng gặp lại lần tới
10
Graham
Дата отзыва: 06 июля 2025
Very central, clean, friendly and suitable for families. Really happy with our stay. Walking distance to most places.
7
Zainab
Дата отзыва: 03 июля 2025
Great location, staff are nice and very accommodating to our request, upgraded us for free to a bigger room
The hotel is very outdated, the room walls were quite dirty, doesn't seem like there's any deep cleaning. The aircon didnt work very well and it was extremely hot. The bathroom was very old and dirty, the sink barely worked, the shower didn't have good pressure and the body wash and handwash smell strange. Bathroom is very outdated and there's some mould. Needs refurbishment
The hotel is very outdated, the room walls were quite dirty, doesn't seem like there's any deep cleaning. The aircon didnt work very well and it was extremely hot. The bathroom was very old and dirty, the sink barely worked, the shower didn't have good pressure and the body wash and handwash smell strange. Bathroom is very outdated and there's some mould. Needs refurbishment
10
Marina
Дата отзыва: 03 июля 2025
Hotel bellissimo, staff super accogliente, posizione perfetta...ci tornerei molto volentieri. Consigliatissimo!
10
Trent
Дата отзыва: 03 июля 2025
Friendly, trust worthy, great service.
Location and cleanliness
Location and cleanliness
9
Ashutosh
Дата отзыва: 03 июля 2025
Best location, nice hotel, did not meet my expectations initially as my expectations were not right. the Staff is extremely cordial, went out of their way to help us. Perfect hotel for No-frill, Low Budget stay. It is surrounded by cafe and Banh Me places, bars and the famous Pho10.
The bed was very good and gave us the best sleep!
The stairway was used for stowing bedsheets and stuff, saw a lizard in the passageway. It is not a luxury hotel but surely a very good stay. I chose it for location.
The stairway was used for stowing bedsheets and stuff, saw a lizard in the passageway. It is not a luxury hotel but surely a very good stay. I chose it for location.
9
Rey-mauzaize
Дата отзыва: 02 июля 2025
The staff is super nice, the location is amazing!
10
Claudia
Дата отзыва: 30 июня 2025
Alles prima, sauber und zentral. Familienzimmer sehr praktisch. Sehr netter Service.
Nichts.
Nichts.
6
Ekaterina
Дата отзыва: 30 июня 2025
Lovely friendly helpful staff and great location.
A room with a neighbourhood view gives you a wall about 20 cm away to look at. If you open the window it smells of cooking oil. Very loud with no sound isolation.
A room with a neighbourhood view gives you a wall about 20 cm away to look at. If you open the window it smells of cooking oil. Very loud with no sound isolation.
10
A
Дата отзыва: 30 июня 2025
Beatiful rooms, silent, clean, comfortable, good location, fair price, amazing staff
10
Nichola
Дата отзыва: 30 июня 2025
Great location. Great price and suitable for families
6
Dee
Дата отзыва: 29 июня 2025
Location and the lovely staffs
The room and the bed.
The room and the bed.
10
Fabre
Дата отзыва: 29 июня 2025
The hotel is in the hottest spot in town, with a hop, skip and jump to the best eateries, sights and shopping by foot.
10
Doris
Дата отзыва: 24 июня 2025
Breakfast is not included but there are tons of places to eat.
10
S
Дата отзыва: 24 июня 2025
The location is very good. You can visit every landmark in hoan kiem by walking.
Loom is large enough for relaxing.
Henry and other staff are also friendly!
10
Andrea
Дата отзыва: 24 июня 2025
Perfect Family Stay in the Heart of Hanoi
Our 3-night stay was perfect for our family of four (daughters aged 10 and 12). The hotel arranged a seamless airport taxi via WhatsApp, and the staff were incredibly pleasant and accommodating throughout our visit.
The hotel was ideal for our family, offering two separate, clean bedrooms, both with en-suites. Its brilliant location in the Old Quarter down a quiet street was a huge plus, with a Michelin-star restaurant just steps away. Considering the excellent price, this hotel offers fantastic value. We would definitely stay and recommend it again!
Nothing
Nothing
9
Masuko
Дата отзыва: 18 июня 2025
まずスタッフが親切で心配りも充分で、予約時と違った部屋でしたが、伝えると早速変更してもらえて、助かりました。
階段が何段かあって大変でしたが、スタッフの方が全部キャリーを上げ下ろししてくださったのでありがたかったです。
booking.comで申し込んだんですが、対応は良かったのにいざ現地に行くと、ツインだったのがダブルになり、部屋も最上階だったのに8階と7階に決められていました。そういった点と階段ということを除けば満点−1にしようと思いましたが、色々な点でスタッフの配慮があり、お世話になったので、マイナスを上回る点数で満点をつけました。
booking.comで申し込んだんですが、対応は良かったのにいざ現地に行くと、ツインだったのがダブルになり、部屋も最上階だったのに8階と7階に決められていました。そういった点と階段ということを除けば満点−1にしようと思いましたが、色々な点でスタッフの配慮があり、お世話になったので、マイナスを上回る点数で満点をつけました。
10
Adam
Дата отзыва: 18 июня 2025
Good location in the old quarter and the attractions just outside of it. The room is nice and comfortable, a good size, shower powerful and warm and the staff are very friendly and attentive.
Nothing.
Nothing.
9
Rishabh
Дата отзыва: 18 июня 2025
Location is good with lots of eating places around. We had joining room 2 adults and 2 kids. Staff helpfull. Breakfast was pay and eat which we did not use as all activities started early from the hotel we ate mid way. Early morning u get some coffe shops open around the hotel.There are a few umbrella at the entrance. The floor manager gave us a early check in.There are banana and some kind of savoury snacks at the reception.
Most places for food shut at 2200 around the hotel, so you must eat early. When u go for day trips with kids gets a bit heavy on the kids.
Most places for food shut at 2200 around the hotel, so you must eat early. When u go for day trips with kids gets a bit heavy on the kids.
9
Benjamin
Дата отзыва: 17 июня 2025
The room had great views and the amenities were all great too
Hardly anything to report
Hardly anything to report
10
Tracy
Дата отзыва: 11 июня 2025
The staff was amazing, super nice and helpful especially when we arrived on the weekend and the banks were closed so we couldn’t exchange money so the hotel offered to help us exchange money. The location was great short walk to the lake shops. Very accessible to everything
5
Pravin
Дата отзыва: 10 июня 2025
Staff was well trained and supportive
The photo on Booking.com and actual not match. Not as I was expected.
The photo on Booking.com and actual not match. Not as I was expected.
10
Ramras
Дата отзыва: 10 июня 2025
Room was comfortable and staff was extremely helpful. We booked and arrived after midnight and everything went very smoothly. Very grateful for this hotel!
Nothing
Nothing
10
Salamé
Дата отзыва: 04 июня 2025
L'hôtel est super bien situé, les chambres sont très bien équipées et le personnel est très agréable. Je recommande.
N.A
N.A
7
Weston
Дата отзыва: 03 июня 2025
Ideally located in bustling old town Hanoi. Clean tidy room, with ultra large bed and super courteous and helpful staff
10
Jono
Дата отзыва: 03 июня 2025
Henry and the other staff were very friendly and welcoming, he offered us tea and ensured we felt comfortable. This hotel is in the perfect location , close to delicious coffee spots but also quiet and calm. The hotel is clean, comfortable and a perfect place to stay in the old quarter. I would reccomend.
9
G
Дата отзыва: 02 июня 2025
A great place if you are looking to stay in the general Hoan Kiem lake area. Just two blocks from the cathedral it offers a central location, but tucked away a bit so you're not exposed to the crowds all the time. The best about this place in my experience have been the staff. I stayed for 10 days end of May and they made me feel welcome every day like it's a first encounter. Very supportive in everything I needed and nothing was a problem. The room I had on the 7th floor was great with balcony and a view of the city, a good aircon and house cleaning every day. A big thank you to the staff for having me, it's been a pleasure being a guest! : )
10
Frazer
Дата отзыва: 02 июня 2025
Staff were fantastic. Very friendly. Room was perfect for our family. Great location. Great value for money
10
Maslina
Дата отзыва: 01 июня 2025
Very convenient location and staffs were extremely friendly . They made sure our stay was pleasant and kept checking if we needed any help to make our stay better.
Kudos to all the staff
All good
All good
10
Dao
Дата отзыва: 31 мая 2025
Location is excellent, it's near to famous Michellin restaurants such as chicken pho Nguyet restaurant, beef pho Ly Quoc Su restaurant. Staff in the hotel are friendly and quickly reply you via whatsapp when you have any questions. I really love this place and this area. I will come back to stay next time. Thank you for your good customer service. I will recommend my workmates to this place if they want to visit in Hanoi :)
5
John
Дата отзыва: 29 мая 2025
They gave us an early checkin
Location is good but the pictures dont match the hotel or its rooms. Loud noise making AC's, broken bathroom accessories and tiles, unclean and unkept room. Not the best hotel for families, for long stays or if you have come after a long flight.
Location is good but the pictures dont match the hotel or its rooms. Loud noise making AC's, broken bathroom accessories and tiles, unclean and unkept room. Not the best hotel for families, for long stays or if you have come after a long flight.
9
Stanislas
Дата отзыва: 28 мая 2025
La proximité des commerces et sorties à faire. Le personnel très sympathique et arrangeant (ils nous ont même rouvert une chambre après notre départ, avant de prendre un bus), la propreté des chambres.
L’étage 0 est vraiment peu accueillant voire sale. Normalement on n’y va pas trop sauf que les toilettes de la réception y sont, et la salle à manger … Ça, gros point négatif …
L’étage 0 est vraiment peu accueillant voire sale. Normalement on n’y va pas trop sauf que les toilettes de la réception y sont, et la salle à manger … Ça, gros point négatif …
9
Emily
Дата отзыва: 28 мая 2025
Veldig sentralt og hyggelig betjening
Kunne vært litt kaldere rom, vi hadde AC på Max men ble fortsatt ikke kaldt
Kunne vært litt kaldere rom, vi hadde AC på Max men ble fortsatt ikke kaldt
8
Aron
Дата отзыва: 22 мая 2025
room. location, very good, people there as well.
internet connection worse than in cuba..
internet connection worse than in cuba..
8
Anais
Дата отзыва: 21 мая 2025
l’emplacement , et propreté au top
Dommage qu’il n’y es pas de petit dej
Dommage qu’il n’y es pas de petit dej
10
Alfie
Дата отзыва: 19 мая 2025
Staff were so lovely, room was comfortable and clean. Excellent location
10
Stephane
Дата отзыва: 17 мая 2025
Une belle chambre, très calme, très bon rapport qualité-prix avec une situation géographique centrale
9
Kieran
Дата отзыва: 17 мая 2025
The property had a great location in the old quarter, not far from tourist attractions, with everything you could want to eat or drink close by.
We checked out and went Halon Bay in in the middle of our stay in Hanoi, staff took care of our luggage in a secure location
Staff were friendly and helpful, like to make sure they were in place to open the door for us, and helpful all travellers with bags or shopping.
Smiles and attitude make such a positive impact on a stay..
9
Kieran
Дата отзыва: 17 мая 2025
Reviewed previously, wonderful efficient and caring staff, location and facilities excellent for the price.
Highly recommend
5
Anthony
Дата отзыва: 15 мая 2025
Nice quiet street. Helpful and very friendly staff. Very comfortable bed.
Soundproofing. I could hear someone blowing his nose in the next room and he made lots of noise at midnight everyday I was there. Ear plugs are a must. It didn't seem good value for the cost.
Soundproofing. I could hear someone blowing his nose in the next room and he made lots of noise at midnight everyday I was there. Ear plugs are a must. It didn't seem good value for the cost.
9
Claire-helene
Дата отзыва: 15 мая 2025
Chambres spacieuses, très propres. Personnel accueillant, attentif au confort du client.
Un peu sombre et pas de balcon.
Un peu sombre et pas de balcon.
10
Etienne
Дата отзыва: 12 мая 2025
Quiet and good location at the same time
Nothing all good
Nothing all good
10
Morel
Дата отзыва: 12 мая 2025
The location is very good and the room was clean!
9
Chari
Дата отзыва: 10 мая 2025
Very good location close to a lot of restaurants and shopping areas. Rooms are big and the bed is comfortable.
William and other other staff were very accomodati g and helpful.
9
Patrick
Дата отзыва: 10 мая 2025
Les chambres communicantes étaient spacieuses et propres. Bon emplacement. Personnel très souriant et avenant. Merci à eux.
Pas de petit déjeuner possible.
Pas de petit déjeuner possible.
10
Mennevee
Дата отзыва: 09 мая 2025
La gentillesse du personnel, l'emplacement dans la vieille ville qui est vraiment idéal, au calme si vous prenez une suite familiale. Le personnel a eu la gentillesse de nous autoriser un check out tardif ce qui nous a vraiment aidé.
C'était super. Je recommande.
10
Duc
Дата отзыва: 07 мая 2025
Die Mitarbeiter war sehr hilfsbereit.
Die Dusche war etwas kalt aber für Vietnam ausreichend
Die Dusche war etwas kalt aber für Vietnam ausreichend
10
Gennaro
Дата отзыва: 05 мая 2025
albergo ideale per chi vuole stare in centro storico, si trova in una posizione perfetta e vicina a tutto, in una stradina laterale molto caratteristica. staff di alto livello sempre disponibile e pronto ad aiutare. lo consiglio vivamente.
niente da segnalare
niente da segnalare
10
Freddie
Дата отзыва: 04 мая 2025
Tick in boxes for lodging at old quarters. For the convenience, near to food and coffee joints, massage and nail places. Perfect for the price.
Bed was comfortable enough, though I wished the pillows could be better.
The staff were very helpful and attentive. William and Henry, and another I couldn't remember his name.
Not really.
Not really.
10
Michael
Дата отзыва: 03 мая 2025
Sauber und freundliches Personal. Die Zimmer waren alle sauber und in einem guten Zustand.
10
Flavien
Дата отзыва: 02 мая 2025
Personnel accueillant, chambres confortables. Nous avons passé un excellent séjour.
9
Stephanie
Дата отзыва: 02 мая 2025
Tres bien place personnel charmant et tres aidant
dapres lexcellente note je mattendais a qqchose de plus cossu . Jai eu une bonne reduction sur le prix ce qui fait que pour le prix discounte c’était bien Mais au prix public ca naurait pas ete correct du tout…
dapres lexcellente note je mattendais a qqchose de plus cossu . Jai eu une bonne reduction sur le prix ce qui fait que pour le prix discounte c’était bien Mais au prix public ca naurait pas ete correct du tout…
10
Yuanji
Дата отзыва: 30 апреля 2025
the location and the service is quite good，we have a good rest and not far away is the cathedral and one delicious pho！
no more hah
no more hah
10
Routsis
Дата отзыва: 29 апреля 2025
The stuff was really kind and helpful. The location is pretty convenient to see the old quarter.
7
Nigel
Дата отзыва: 27 апреля 2025
great location and very friendly staff
Not always super clean and rooms are outdated.
Not always super clean and rooms are outdated.
10
Peter
Дата отзыва: 27 апреля 2025
During our travels we have stayed in some top hotels costing big money. In hanoi we decided on a more modest, ‘somewhere to sleep’ hotel. We got what we expected. Yes, it’s a basic hotel but the staff make it a friendly and welcoming environment. Don’t be expecting high quality, but do expect decent accommodation at a good price with good staff.
I’d stay again. Not too loud. Beds are ok. Soundproofing not too bad. You’re in the middle of hanoi, tranquility is expensive.
It was all fine. No real issues.
It was all fine. No real issues.
9
Isobelle
Дата отзыва: 26 апреля 2025
Good location, friendly staff and nice room
Josie was very accommodating and helped us have a lovely stay
Water pressure in shower could have been better
Water pressure in shower could have been better
7
Naomi
Дата отзыва: 25 апреля 2025
Location was good. Staff were friendly. Accommodation was comfortable.
10
Susanne
Дата отзыва: 24 апреля 2025
Das Personal war sehr zuvorkommend und hat außergewöhnlich gute Englisch Kenntnisse besessen.
Wir sind als 5 köpfige Familie angereist. Sehr schön war, dass zwei Räume zu einer Wohnung vereint werden konnten.
10
Isabelle
Дата отзыва: 24 апреля 2025
great location near Michelin rated pho, cafes & the lake. The rooms were super spacious too. the staff were incredibly friendly and helpful with everything from late check outs, organising transfers, laundry and basically anything we needed. We stayed here twice (2 nights & 1 night) during our 2 week stay in Vietnam and couldn’t recommend it more if you’re looking for value for money accom with great service. would come back again
8
Charly
Дата отзыва: 23 апреля 2025
Le personnel est très agréable et disponible - à la réception nous avons pu échanger en anglais ce qui n est pas toujours facile au Vietnam.
Les chambres sont spacieuses.
10
Sevasti
Дата отзыва: 22 апреля 2025
Loved it and we loved Henrys recommendations for a Jeep tour. It was a highlight, and the recommendations MET restaurant was incredible. The service and food was 2nd to none and we wouldn't have found it without the recommendations of our hotel. We look forward to staying with you again in the future.
10
Alberto
Дата отзыва: 22 апреля 2025
The people are very friendly and they try to help in everything is possible.
10
Feras
Дата отзыва: 21 апреля 2025
فندق رائع و موقعه جيد و الموظف هينري كان متعاون و خدوم
10
Florence
Дата отзыва: 21 апреля 2025
Une situé, excellent accueil , calme
Pas de douche proposee quand nous avons récupéré nos bagages l’am
Pas de douche proposee quand nous avons récupéré nos bagages l’am
10
Gopal
Дата отзыва: 20 апреля 2025
Property was good. All staff were very friendly. Especially Henry, he helped us with Halong bay and Ninh Binh with great price.
10
Saheb
Дата отзыва: 20 апреля 2025
The staff hosted us so well and made sure we had a perfect and comfortable stay, will come back for sure. Henry, especially, made sure we had a comfortable stay and had a perfect tour to Ha Long Bay too. Henry is the sweetest.
There was nothing to not like.
There was nothing to not like.
10
Mandy
Дата отзыва: 19 апреля 2025
Sehr sauber und kostenfreies Zimmerupgrade. Sehr freundlich. Sehr zentral. Empfehlung!
Nichts
Nichts
10
Dean
Дата отзыва: 19 апреля 2025
Thank you so much to all the staff. Especially Henry. You all made our stay very pleasant and we really appreciate first showing us the room. The location is right in the middle of the old quarter but in a street that is a bit less noisy. Would recommend
10
Nigel
Дата отзыва: 19 апреля 2025
great location and extremely friendly staff
would have liked breakfast included
would have liked breakfast included
9
Francis
Дата отзыва: 17 апреля 2025
Great location in a quiet street with fab cafes, and very close to main shopping streets and Hoan Kiem Lake. Very attentive and friendly staff. William, Quan, and Henry were excellent. Good value for money.
10
Laurent
Дата отзыва: 16 апреля 2025
Really helpful and friendly crew.
Special thanks to Henry for the help to organise our trip.
10
Pia
Дата отзыва: 14 апреля 2025
Very friendly and helpful staff especially Henry. Comfortable beds. Clean room. Very good location, in the center but still quiet.
1
Chuong
Дата отзыва: 14 апреля 2025
The location was center and was right to where I needed to go. Very convenient to walk to where I needed to go to. less than 5minute walk to the Cathedral. Lots of restaurants and cafes around.
The price for the room is not there. This is NOT a 4* hotel as it claims to be, it is more like a mini-hotel that is less than 2* or no star. I was very disappointed when I arrived and the layout, facility, amenities were not as described. Also the staff keeps on asking to "highly rate" the hotel.
The price for the room is not there. This is NOT a 4* hotel as it claims to be, it is more like a mini-hotel that is less than 2* or no star. I was very disappointed when I arrived and the layout, facility, amenities were not as described. Also the staff keeps on asking to "highly rate" the hotel.
8
Dintha
Дата отзыва: 14 апреля 2025
Location was great - close to the old quarter
Room decor was a bit outdated
Room decor was a bit outdated
10
Jasthani
Дата отзыва: 13 апреля 2025
Parfait ! Très bon service, on avait la suite familiale qui etait spacieuse avec 2 chambres familiales communiquantes. Le personnel au petit soin, très bien placé dans le vieux quartier je recommande !
9
Guenola
Дата отзыва: 13 апреля 2025
Hôtel très bien placé pour découvrir Hanoï.
Le personnel est très agréable et les chambres sont spacieuses.
10
Emre
Дата отзыва: 13 апреля 2025
Hotel Manger Henry was really helpfully and looked after us very well. We appreciate their hospitality
10
Nz
Дата отзыва: 13 апреля 2025
Breakfast not applicable.
Great location.
Many eateries on the same street
10
Clayton
Дата отзыва: 11 апреля 2025
Wonderful stay! Would stay here again! Perfect location - quieter street in a busy area. No complaints!
10
Julie
Дата отзыва: 11 апреля 2025
Great location, friendly helpful staff, clean rooms
Nothing - everything was great
Nothing - everything was great
8
Miguel
Дата отзыва: 10 апреля 2025
The room and the beds are very good. The Staff was exceptional and very helpful.
Lack of breakfast and restaurant. The facilities are very simple, but ok if you are not looking high standards.
Lack of breakfast and restaurant. The facilities are very simple, but ok if you are not looking high standards.
9
Khushboo
Дата отзыва: 07 апреля 2025
Central location with lots of shopping options and food
4
Adam
Дата отзыва: 07 апреля 2025
Great location, however the rooms are very dark. The beds are not comfortable and the noise is so loud from the hallways. The cleaners were cleaning at 7am and so loud and others leaving at 3am, you could hear every word being said.
9
Sahar
Дата отзыва: 07 апреля 2025
It was a great place to stay with very nice and friendly staff. I highly recommend this place specifically for families.
10
Wei
Дата отзыва: 06 апреля 2025
住宿經驗很好，聯通房空間很大，很適合幾個朋友一起住，晚上還能一起吃宵夜聊天打牌，房間滿乾淨的，街道也很安靜，晚上很好睡，不會被喇叭聲叫醒
10
Fabienne
Дата отзыва: 04 апреля 2025
Emplacement idéal pour nous, central . À pied, on va facile aux 36 rues des métiers, à la cathédrale, au bord du lac. de bruit
Dans la rue de l hôtel , il y a des cafés , petits restaus, etc.
Personnel adorable et le soir c est très calme , on dort bien.
Bref nous y retournerons volontiers.
Le seul petit bémol c est l absence de petit déjeuner mais vite compensé par les petits cafés et l excellente boulangerie dans la belle maison ancienne a 1 minute de l hôtel.
10
Denise
Дата отзыва: 02 апреля 2025
Henry was great and very helpful. He booked a last minute tour for me which was beautiful. I also was offered a free room upgrade with a great view which was a nice surprise. Thank you. Lovely space.
7
Atsushi
Дата отзыва: 31 марта 2025
旧市街に程近いロケーションと親切で親しみやすいスタッフの方々。特にロケーションに関しては、ハノイ大教会すぐ近くで、旧市街のランドマーク（東京義塾広場の噴水）まで徒歩5分程度とアクセスに優れながらも、交通量の多い大通りには面していないため、夜間に騒音が気になるという感じはなかった。チェックアウトの日はフライトの関係で早起きしなければならなかったが、5時ちょうどに大教会の鐘がほのかに聞こえたのも良かった。
部屋のドライヤーがもっとパワフルなものだと助かる。壁の差し込みが不安定だったのか、日本から持って行った携帯の充電器（Aタイプ）は、差し込めそうに見えて差し込めず、Cタイプのプラグを取り付けないと使えなかった。またプラグを付けても充電速度が非常に遅かった点が気になった。
部屋のドライヤーがもっとパワフルなものだと助かる。壁の差し込みが不安定だったのか、日本から持って行った携帯の充電器（Aタイプ）は、差し込めそうに見えて差し込めず、Cタイプのプラグを取り付けないと使えなかった。またプラグを付けても充電速度が非常に遅かった点が気になった。
9
Brittany
Дата отзыва: 30 марта 2025
Great room set up for us and our kids for a couple of days in Hanoi. The staff is extremely kind and helpful. Location is central to Old Quartet action and sights but the street itself is quiet and cozy with great banhmi and coffee shops just outside the door (ideal for little kids!). Comfy beds and well equipped bathrooms. We appreciated not having breakfast included because we could go out and eat more around town!
Our only small quibble was that the internet connection was spotty at times.
Our only small quibble was that the internet connection was spotty at times.
7
Valérie
Дата отзыва: 29 марта 2025
Hôtel très bien situé, très bon rapport qualité prix, chambre confortable et propre, personnel sympathique.
10
Deborah
Дата отзыва: 29 марта 2025
We loved it so much we added another night. We didn’t learn the names of all the staff but all at the front desk were very gracious helpful and generous throughout our 8 nights(2 reservations-I already left a comment on the first reservation) but I forgot the most important human stuff. There was always a helper opening the door. When our taxi dropped us off a front desk staffer carried a bag. When we would return in the evening we were offered fruit for the morning. When we went out for the day the room was cleaned, floor washed, not just made up. The shower drain actually worked. (Not our experience in most of our accommodations in Thailand, Cambodia and Vietnam) The AC was good. No TV but strong wifi on our devices so downtime was entertained. We had a great stay. Thank you!
10
Deborah
Дата отзыва: 29 марта 2025
As soon as we arrived we were offered refreshments and a comfortable chair. We were shown a pile of tour options that we gracefully declined as we had other plans but the options were diverse, well laid out and competitive. The front desk asked us to check that the room was ok before we were signed in. It was perfect. Elevator worked well. Lobby had bananas and snacks available and the room had a minibar and snacks that were not overpriced. We walked to all the old quarter attractions easily. Mobs of people and their noises were a street away so no noise at night. There are 3 excellent European style cafes on the street that we frequented with very little search. Our favourite was right across the road from the hotel. And an excellent banh mi right next toor to the hotel.
8
Jesper
Дата отзыва: 27 марта 2025
Beliggenhed, personale og værelserne.
Ingen morgenmad muligt trods advis herom igennem booking.com
Ingen morgenmad muligt trods advis herom igennem booking.com
10
Fabio
Дата отзыва: 26 марта 2025
The staff is amazing and always attentive to accommodate your needs. I arrived early morning after a night flight and they gave me a room at 8 o’clock even if check in time was 2 pm. Given that the only available was a more expensive one they upgraded for free. I would strongly recommend this hotel.
Good location, great staff
Good location, great staff
10
Henning
Дата отзыва: 25 марта 2025
The hotel staff was very friendly and accommodating.
The room was clean and comfortable, and the location was perfect and central!
We felt very comfortable.
10
Anna
Дата отзыва: 25 марта 2025
Our stay at Hanoi Center Silk premium hotel and spa was wonderful! From the moment we arrived, we felt warmly welcomed. We were greeted with a refreshing welcome drink and a banana, which was a lovely touch. The staff was very friendly, always helpful, and made sure we had everything we needed. The room was comfortable, and well-equipped, making our stay very relaxing. When we checked out, we even received a bottle of water and a banana for the journey—such a thoughtful gesture! We would definitely stay here again and highly recommend it to anyone looking for a great hotel in the Old Quarter!
We truly have nothing to complain about.
We truly have nothing to complain about.
8
Varghese
Дата отзыва: 24 марта 2025
Friendly staff , great location
No restaurant and breakfast fast at hotel , no pressure on shower head .
No restaurant and breakfast fast at hotel , no pressure on shower head .
9
Michelle
Дата отзыва: 24 марта 2025
The staff was very nice. Rooms were spacious.
It was a basic place to stay with few amenities.
It was a basic place to stay with few amenities.
10
Rita
Дата отзыва: 21 марта 2025
Friendly staff is a priority. The balcony room is spacious and clean. Location very good close to cafes restaurants and sites
Staff
Staff
9
Enkhburd
Дата отзыва: 19 марта 2025
The location is very good. The staff are super nice and helpful.
The bathroom has some mold, but that is to be expected in a humid country.
The bathroom has some mold, but that is to be expected in a humid country.
9
Manuel
Дата отзыва: 19 марта 2025
The manager.....I don't spend money in luxurious or fancy hotels. It is just that I want a decent room with a decent attached bathroom, things clean and a decent bed too. So you don't expect to meet such a kind and diligent manager. Bravo. The room, that I got on second day since first one was not totally confortable, was a good thing too.
There was an issue with the selected room....humidity problem. I was not complaining actually but I was neither happy and the manager noticed that. He insisted until I was moved to a much better one. And in a very kind way...
There was an issue with the selected room....humidity problem. I was not complaining actually but I was neither happy and the manager noticed that. He insisted until I was moved to a much better one. And in a very kind way...
10
Marie
Дата отзыва: 18 марта 2025
Great location, very kind and attentive staff. I booked an upper room with a nice big window, so I had lots of nature light. The room was also very clean.
10
Sebastian
Дата отзыва: 16 марта 2025
Herausragendes Personal. Sehr freundlich, sehr engagiert & immer zuvorkommend.
Die Fenster lassen leider sehr viel Lärm durch (Hunde bellen, Straßenlärm)
Die Fenster lassen leider sehr viel Lärm durch (Hunde bellen, Straßenlärm)
9
Hana
Дата отзыва: 16 марта 2025
Super Lage, freundliches Personal, schöne Ausstattung.
7
Gurshabad
Дата отзыва: 16 марта 2025
Location
Tired but understandable for price.
Tired but understandable for price.
10
Laurence
Дата отзыва: 14 марта 2025
L'attention du personnel.
Ils sont tous adorables et serviables
10
Bui
Дата отзыва: 12 марта 2025
Nice and clean room. Good location. Hotel staff was very helpful and friendly.
Not much natural light in the room
Not much natural light in the room
10
Roberto
Дата отзыва: 11 марта 2025
Great location, many good food options in the surrounding neighborhood. Beds are comfortable and temperature controls in the rooms were great
8
Annie
Дата отзыва: 11 марта 2025
L’emplacement est génial !
Le personnel est accueillant et tpujours prêt à vous aider.
Les petites attentions lors de nos départs en excursions (eau et choses à grignoter)
Chambre vétuste mais lit confortable La douche ne fonctionnait pas adéquatement Pas de ménage dans la chambre lors de notre séjour de 2 nuits. Propreté des chambres moyenne
Chambre vétuste mais lit confortable La douche ne fonctionnait pas adéquatement Pas de ménage dans la chambre lors de notre séjour de 2 nuits. Propreté des chambres moyenne
8
Claude
Дата отзыва: 10 марта 2025
Hôtel bien situé dans le vieux quartier de Hanoï. Personnel extrêmement sympathique et accueillant. Chambres très calmes. Lits relativement confortables.
Hôtel vieillissant. Pas de restaurant, pas de room service, pas de petit déjeuner. Pas un 4 étoiles.
Hôtel vieillissant. Pas de restaurant, pas de room service, pas de petit déjeuner. Pas un 4 étoiles.
9
B
Дата отзыва: 10 марта 2025
chambres communicantes de très grandes tailles, situation dans la ville parfaite dans le Vieux Quartier, personnel très sympa et serviable
10
Ibo
Дата отзыва: 10 марта 2025
Lokatie perfect vlakbij Old Centre. Kamer echt dik in orde! Prima bed en douche! Manager mr Tui en staff waren zeer enthousiast en behulpzaam!
Straatje redelijk rustig met diverse eetgelegenheidjes ook voor ontbijt.
10
Eva
Дата отзыва: 08 марта 2025
Emplacement parfait, tout peut être visité à pied, chambre au 7ème sans vis à vis vue superbe, lit confortable, salle de bain très agréable, décorée avec goût, personnel très serviable, très bon rapport qualité prix. Recommandé les yeux fermés.
Tout est parfait.
Tout est parfait.
9
Cyrielle
Дата отзыва: 07 марта 2025
Staff is so nice ! They helped us a lot. I had to warm up a mask for a eye condition and they even took me to the kitchen to do it myself. Location is super cool: right in the old quarter and still pretty calm for the place ! Bed was quite large and confortable.
Just be prepared that it’s not the level of 4-star you have in Europe.
Just be prepared that it’s not the level of 4-star you have in Europe.
9
David
Дата отзыва: 05 марта 2025
L'emplacement au calme en étant dans le vieux quartier
Le personnel toujours prêt à aider
Les bouteilles d'eau et biscuits/bananes gratuits
Chambre exécutive spacieuse avec balcon
La salle de bain (serviettes pendues au dessus des toilettes, l'eau chaude un peu aléatoire de la douche) Le personnel qui peut être un peu insistant tant qu'on a pas payé
La salle de bain (serviettes pendues au dessus des toilettes, l'eau chaude un peu aléatoire de la douche) Le personnel qui peut être un peu insistant tant qu'on a pas payé
3
R
Дата отзыва: 05 марта 2025
The staff was kind and willing to help. I have no complaints at all about service.
I think the hotel doesn't look at all like the listing. It is a lot older and poorly maintained. I was disappointed from the beginning, and it felt like I was lied to. I think there are people who would still stay, but they are advertising themselves as a top hotel, which they are absolutely not. The curtains didn't close properly, the furniture is old and battered, and the bathroom is moldy.
I think the hotel doesn't look at all like the listing. It is a lot older and poorly maintained. I was disappointed from the beginning, and it felt like I was lied to. I think there are people who would still stay, but they are advertising themselves as a top hotel, which they are absolutely not. The curtains didn't close properly, the furniture is old and battered, and the bathroom is moldy.
10
Nathalie
Дата отзыва: 04 марта 2025
Le confort, le calme, le charme… le responsable, Henry, a été adorable (late check out, early check in, et tant d’autres choses, gracieusement)
L’emplacement, en bordure du vieux quartier (mais pas dedans !!!) est très appréciable.
On reviendra !
RAS
RAS
10
Diana
Дата отзыва: 03 марта 2025
L'hôtel est très bien situé, les personnels sont très sympathiques et à l'écoute. Je recommande vivement !
J'ai passé un très bon séjour
10
Ivens
Дата отзыва: 28 февраля 2025
Henry the Concierge was excellent. Him and the rest of the staff were a big reason we ended up staying longer than initially booked.
Can't flush toilet paper.
Can't flush toilet paper.
10
Gert
Дата отзыва: 27 февраля 2025
Nice room, great location.. Most friendly staff you can imagine. Always helpful with a smile.
10
Janus
Дата отзыва: 24 февраля 2025
Fantastisk personale og placeringen var helt perfekt
9
Marla
Дата отзыва: 21 февраля 2025
Clean! Great service
They upgraded me which was nice
There are so many hotels in this chain with similar names we got confused
There are so many hotels in this chain with similar names we got confused
10
Dorothea
Дата отзыва: 20 февраля 2025
Sie liegt sehr zentral in der Altstadt mit all den Sehenswürdigkeiten. Wer Trubel mag und gerne zu Fuß die Gegend erkundet ist hier gut untergebracht. Ich bin Alleinreisende und habe mich immer sicher gefühlt. Gerne immer wieder!
Leider wird kein Frühstück angeboten, aber es gibt jede Menge Cafés in der Straße.
Leider wird kein Frühstück angeboten, aber es gibt jede Menge Cafés in der Straße.
10
Tomasz
Дата отзыва: 18 февраля 2025
Everythig, the hotel located almost in the Center of Hanoi but its calm and nice area. Close to everyway. They organise trips in reasonable prices and high quality. Staff especially Henry are very helpful and profesional. Everything on a high level. Adding to this clean and big rooms, it makes perfect!
Nothing
Nothing
10
Jose
Дата отзыва: 18 февраля 2025
Clean and good wifi while in a good area in old quarter. The staff helped us from a scammer taxi driver
10
Déborah
Дата отзыва: 15 февраля 2025
Très jolie chambre avec balcon permettant d'avoir une vue sur les toits de la ville. Chambre et salle de bain très propres et bien décorées. Environnement calme et bien situé dans le vieux quartier d'Hanoi. Personnel attentif. Petite collation offerte au départ.
8
Julie
Дата отзыва: 15 февраля 2025
The staff is great and super helpful.
The rooms were a bit outdated. We didn’t get a balcony or anything listed. There was no breakfast included in this. The location was good.
The rooms were a bit outdated. We didn’t get a balcony or anything listed. There was no breakfast included in this. The location was good.
8
Eimear
Дата отзыва: 14 февраля 2025
The room was very clean and spacious.
The staff were really helpful and accommodating- they carried our bags which was kind and they started conversation each time we entered the building but I think this can be a little overbearing at times.
10
Ivan
Дата отзыва: 14 февраля 2025
Все было супер! Тихая улица по сравнению с остальными) вежливое и внимательное обслуживание ❤️
10
Chris
Дата отзыва: 13 февраля 2025
Great value for money! The staff was abundantly helpful. The location is great, in the old town in a small and silent street. Most activities are in walking distance. The room is very clean and comfortable. I would certainly recommend it!
Nothing 😊
Nothing 😊
10
Michal
Дата отзыва: 12 февраля 2025
Snídaně není k dispozici, ale to je spíše výhodou. V okolí je mnoho úžasných restaurací a street food míst, kde se člověk levně a dobře nají. Děkuji za super pobyt.
8
Son
Дата отзыва: 12 февраля 2025
The hotel was well located within the nice neighborhood of the church with many famous food venues and coffee shops. Yet, it was relatively quiet at night. The staff was very nice and friendly and they greeted us with warm tea and cake. They stored our luggage after checking out.
The facilities look old need some updates. Our fridge was not working. The staff was able to exchange a bigger working fridge for us. There was no place to park motorcycle overnight.
The facilities look old need some updates. Our fridge was not working. The staff was able to exchange a bigger working fridge for us. There was no place to park motorcycle overnight.
10
박
Дата отзыва: 11 февраля 2025
위치가 아주 핵심에 있습니다. 어디든 가깝고 주변에는 근사항 카페와 식당이 즐비합니다. 숙소는 올드패션의 감성이 있으니 그 점을 참고하세요. 직원들은 매우 친절하였습니다.
10
Christine
Дата отзыва: 11 февраля 2025
The staff were attentive. They helped us bookdd trips and give advice re area. Restaurants etc
The hotel is so central without being in the very busy noisy area.
Staff very good . William a gentleman . Henoy and Emma helpful
Nothing everything was good.
Nothing everything was good.
10
Marco
Дата отзыва: 09 февраля 2025
Location is Perfect! Super quiet and super near to the center
10
Wendy
Дата отзыва: 09 февраля 2025
Location good excellant and kind staff
Hotel was as clean and staff were welcoming also were very helpful especially when we wanted anything
Hotel was as clean and staff were welcoming also were very helpful especially when we wanted anything
10
Stefan
Дата отзыва: 08 февраля 2025
Hyggeligt lille hotel med søde mennesker og en fantastisk placering tæt på Hoan Kiem-søen.
10
Emily
Дата отзыва: 05 февраля 2025
- great staff, extremely helpful
- helped us book our ha giang loop, absolutely loved this and so easy with them.
- great location in the middle of lovely coffee shops and near to everything.
- lovely rooms clean and great shower.
Nothing loved it all
Nothing loved it all
8
Elena
Дата отзыва: 04 февраля 2025
Вид на город и вежливый отзывчивый персонал
Завтрака не было совсем, спа было не совсем в отеле, а рядом. Полотенца для ног были с пятнами
Завтрака не было совсем, спа было не совсем в отеле, а рядом. Полотенца для ног были с пятнами
10
Christopher
Дата отзыва: 04 февраля 2025
Great location and friendly staff.
WiFi was a little slow
WiFi was a little slow
10
Vanessa
Дата отзыва: 02 февраля 2025
Very helpful staff. Room was clean and spacious. Lovely view from our balcony.
10
Sebastian
Дата отзыва: 01 февраля 2025
Die Lage ist ideal, um Hanoi zu erkunden. Es gibt viele Restaurants, Cafés, Wäscherei etc. in der Nachbarschaft und trotzdem liegt das Hotel sehr ruhig in einer Seitenstraße. Das Personal ist sehr zuvorkommend und hilfsbereit. Eine echte Empfehlung!
10
Joetta
Дата отзыва: 01 февраля 2025
The hotel was lovely. The room was spacious and comfortable. The bed was wonderful. The best part was the wonderful staff who helped me out and took care of me.
There are several Silk Center hotels in old town Make sure you know which one you are going to.
There are several Silk Center hotels in old town Make sure you know which one you are going to.
10
Sjoerd
Дата отзыва: 31 января 2025
Goede centrale ligging. Zeer behulpzaam personeel. Hebben ons geholpen met reservering Loop en Halong bay met transport.
9
Raphael
Дата отзыва: 31 января 2025
Zentrale Lage. Die Mitarbeiter sind äußerst hilfsbereit. Im Vorfeld wurde ich angeschrieben, ob ich ein Flughafentransfer benötige und was meine Pläne in Hanoi wären. Zusammenfassend bin ich zufrieden mit meinen Aufenthalt.
10
Nguyen
Дата отзыва: 30 января 2025
Nhân viên thân thiện, nhiệt tình. Chỗ ở thuận tiện tham quan các điểm du lịch và ăn uống.
10
Karan
Дата отзыва: 29 января 2025
The staff is extremely helpful. Excellent service. We made a special request for last minute laundry and they helped with great efficiency
10
Matthew
Дата отзыва: 29 января 2025
The staff were very helpful. They kept our luggage for a week while we did the Hagian Loop. The hotel is just a short distance walk from the centre.
10
Sebastian
Дата отзыва: 28 января 2025
Exzellenter Service, sehr sauber und eine ruhige Lage mitten in der Stadt - was will man mehr..
10
Jessica
Дата отзыва: 27 января 2025
Family room option - 2 connecting room option was perfect. Great central location for Old Quarters.
8
Małgorzata
Дата отзыва: 27 января 2025
Lokalizacja świetna i mieliśmy dosyć przestrzeni. Obiekt raczej dawno nie był odnawiany i według mnie nie spełnia wskazanych 4 gwiazdek. Pracownicy recepcji sympatyczni i pomocni. Transfer na lotnisko i z lotniska w rozsądnej cenie.
Brak śniadań i działającego spa które reklamowane są na zdjęciach
Brak śniadań i działającego spa które reklamowane są na zdjęciach
9
Chien
Дата отзыва: 27 января 2025
Die Lage ist schön Zentral, aber durch eine Seitenstraße auch recht ruhig. Man konnte zu Fuß vieles erreichen. Das Personal ist sehr hilfsbereit. Wenn man was wissen wollte bzw. braucht, dann konnte man das Personal jederzeit fragen.
Ich war rundum zufrieden
Ich war rundum zufrieden
10
Ngan
Дата отзыва: 26 января 2025
Es war zentral und relativ ruhig. Die Mitarbeiter waren super hilfreich und nett!
10
Hoang
Дата отзыва: 25 января 2025
Our room has a balcony, on the 6th floor, and has a great view of the neighborhood. The facilities are very clean. Staff are super friendly, professional, and helpful.
The mini fridge doesn’t seem to work very well (just very mild chill and can’t be adjusted).
The mini fridge doesn’t seem to work very well (just very mild chill and can’t be adjusted).
10
Igor
Дата отзыва: 25 января 2025
Отличный отель за свою деньги . Расположение , обслуживание - отлично .
Ничего . Все было отлично
Ничего . Все было отлично
10
Lim
Дата отзыва: 23 января 2025
Henry was very helpful along with the lobby staff Emily and Meiko. Exceptional customer service.
N/a
N/a
8
Małgorzata
Дата отзыва: 23 января 2025
Lokalizacja świetna, w samym sercu starego miasta Ha noi. Pełno knajpek i straganów i wszystko tętni życiem. Hotel ok, choc nie dałabym 4 gwiazdek.
Wszystko dosyć stare i brakowało nam śniadań. Spa nie działało ale obok kilka punktów z masażem
Wszystko dosyć stare i brakowało nam śniadań. Spa nie działało ale obok kilka punktów z masażem
10
Nicole
Дата отзыва: 22 января 2025
Heel erg fijn hotel. De kamer zag er goed uit en het bed lag heerlijk. Misschien wel de beste douche die we hebben gehad tijdens onze trip in Vietnam! Het personeel was erg behulpzaam.
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10
Mathias
Дата отзыва: 21 января 2025
Specially liked the warm welcoming and professionalism of Xenia which made me feel like it is a place I know.
Really good price value money
9
T
Дата отзыва: 21 января 2025
Nhân viên rất nhiệt tình, vị trí tiện lợi, có thể đi bộ ra Hồ Gươm
Không có
Không có
10
Tabit
Дата отзыва: 20 января 2025
The staff were super friendly and extremely hospitality, everything was super clear and it was easy to check in. The hotel is located very close to the main nightlife and local restaurants, i would 100% recommend to stay here if you are in Hanoi
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9
Steven
Дата отзыва: 20 января 2025
Lovely room
Some facilities listed were not part of the hotel
Some facilities listed were not part of the hotel
8
Surve
Дата отзыва: 20 января 2025
The close proximity to important places
Small rooms.
Small rooms.
9
Marcel
Дата отзыва: 20 января 2025
Funcionários atenciosos, sempre dispostos a ajudar e tirar dúvidas. O quarto organizado e limpo, banheiro com ótimo chuveiro.
A rua é mais calma comparada as outras do bairro e possui excelentes opções cafeterias abertas desde 7:00AM.
9
Marcel
Дата отзыва: 20 января 2025
Funcionários atenciosos, sempre dispostos a ajudar e tirar dúvidas. O quarto organizado e limpo, banheiro com ótimo chuveiro.
A rua é mais calma comparada as outras do bairro e possui excelentes opções cafeterias abertas desde 7:00AM.
As camas de solteiro poderiam ter uma distância maior entre elas.
As camas de solteiro poderiam ter uma distância maior entre elas.
10
Adrian
Дата отзыва: 19 января 2025
1. The Staff: They were keen to look after us. Shout out to Emily who made us feel welcome.
2. Location: close to the Ho Keim Lake, the Cathedral and the centre of the Old Quarter. Yet it was quiet. Lots of good places to eat nearby.
3. Rooms: older, but comfortable. I was traveling with my teenage daughter so booked a suite which had adjoining rooms and external door.
Not as new or grand as others but that was outweighed by the positives.
Not as new or grand as others but that was outweighed by the positives.
8
Kathryn
Дата отзыва: 19 января 2025
Excellent location - walkable to everything we wanted to see and do in Hanoi. Right in the middle of the Old Quarter but tucked away enough down a side street that it was quiet enough. There are a lot of good food and drink options nearby, including good places for pho and seafood, coffee shops, and a craft beer spot.
The staff were excellent; friendly and very welcoming. We would definitely stay here again.
Nothing.
Nothing.
7
Clement
Дата отзыва: 18 января 2025
Personnel adorable
Sois disant nous avions une promotion de 80% offerte pour la nouvelle année. Les chambres auraient donc sois disant à 350€ pour deux nuits avant alors qu’on se retrouve dans une toute petite chambre qui ne paie vraiment pas de mine. Pas mal mais vraiment trop cher. Je pense que c’est un coup de comm mal réalisé
Sois disant nous avions une promotion de 80% offerte pour la nouvelle année. Les chambres auraient donc sois disant à 350€ pour deux nuits avant alors qu’on se retrouve dans une toute petite chambre qui ne paie vraiment pas de mine. Pas mal mais vraiment trop cher. Je pense que c’est un coup de comm mal réalisé
7
Jeff
Дата отзыва: 16 января 2025
Central yet quiet location with friendly staff
Dated facilities and no free breakfast
Dated facilities and no free breakfast
9
Goel
Дата отзыва: 16 января 2025
Room was comfortable, excellent location. One room bathroom door could not be locked otherwise accommodation was comfortable. Staff was polite
10
Suzanne
Дата отзыва: 11 января 2025
Great location. Clean. Amazing staff, kind and ready to help. Very welcoming.
10
J
Дата отзыва: 10 января 2025
Very friendly & helpful staff. Excellent location & good value for money. Small but comfortable room with classic decor.
Parts of the room were a little dated & the shower temperature was difficult to get right at times.
Parts of the room were a little dated & the shower temperature was difficult to get right at times.
5
Sanne
Дата отзыва: 09 января 2025
God beliggenhed og det fungerer rigtig godt med familieværelset.
Vi havde booket opholdet flere måneder inden, da vi booket opholdet får vi en besked fra hotellet med diverse tilbud om turer osv. Vi svarer ikke på denne besked. Den dag vi skal ankomme, har hotellet forsøgt at kontakte os på WhatsApp og på booking, de vil godt have vi bekræfter vores booking inden kl. 18 ellers vil de give værelset til nogle andre. Vi kom fra Laos, hvor vi ikke havde mere data på telefonen, vores fly var forsinket, vi ankom derfor først til Hanoi kl. 17.30, hvor vi ser beskederne. Vi skynder os at ringe og sige at vi er på vej. Det var ret ubehageligt at modtage sådan en besked, særligt fordi vi stod med tre børn og nærmest blev i tvivl om vi stadig havde et hotelværelse. Det har vi aldrig været udsat for før, selv om vi ikke har reageret på de standardbeskeder hotellerne sender ud i forbindelse med booking.
Vi havde booket opholdet flere måneder inden, da vi booket opholdet får vi en besked fra hotellet med diverse tilbud om turer osv. Vi svarer ikke på denne besked. Den dag vi skal ankomme, har hotellet forsøgt at kontakte os på WhatsApp og på booking, de vil godt have vi bekræfter vores booking inden kl. 18 ellers vil de give værelset til nogle andre. Vi kom fra Laos, hvor vi ikke havde mere data på telefonen, vores fly var forsinket, vi ankom derfor først til Hanoi kl. 17.30, hvor vi ser beskederne. Vi skynder os at ringe og sige at vi er på vej. Det var ret ubehageligt at modtage sådan en besked, særligt fordi vi stod med tre børn og nærmest blev i tvivl om vi stadig havde et hotelværelse. Det har vi aldrig været udsat for før, selv om vi ikke har reageret på de standardbeskeder hotellerne sender ud i forbindelse med booking.
8
Narumi
Дата отзыва: 08 января 2025
スタッフのサービス。細やかな気遣い。換金サービスもよい。
タオルは清潔ですが古いので、そろそろ新品に替えましょう。
タオルは清潔ですが古いので、そろそろ新品に替えましょう。
10
Ben
Дата отзыва: 08 января 2025
Very quiet, no road noise, helpful staff , excellent location and very good value.
Nothing
Nothing
7
A
Дата отзыва: 06 января 2025
Great location just off a side street in District 1.
Quick check in.
Helpful staff.
Comfy beds.
The floor on my balcony was dirty. Wi-Fi was weak on the 7th floor. On the day we checked out, HENRY the hotel manager tried to pressure me into leaving a 10-star review before we'd even left, stating that the hotel needed at least TWO positive reviews a day even though we had a cab booked for the airport and were in a hurry. This was followed up just a few hours later by text again asking for a " perfect score of 10"
The floor on my balcony was dirty. Wi-Fi was weak on the 7th floor. On the day we checked out, HENRY the hotel manager tried to pressure me into leaving a 10-star review before we'd even left, stating that the hotel needed at least TWO positive reviews a day even though we had a cab booked for the airport and were in a hurry. This was followed up just a few hours later by text again asking for a " perfect score of 10"
10
Joanna
Дата отзыва: 06 января 2025
Very calm hotel in the central area, we booked the room on the same day as everything was perfect, we even were able to get the room earlier than checked in. We used airport transport and laundry service. Bed was big and comfortable, there is no restaurant at the hotel but they offer some tea and snacks and there are plenty great food options one the street (including 2 pho Michelin restaurants)
10
Maddison
Дата отзыва: 05 января 2025
Great location, very clean and nice rooms and the staff are so lovely
10
Maddison
Дата отзыва: 05 января 2025
Great location, lovely staff and very nice amenities
3
Zitttinon
Дата отзыва: 05 января 2025
Location
I don’t know why they don’t charge my accommodations in advance as my condition and when I checked in the staff charge me 3% more if I pay with credit card and the room that I got Room number 708 need to be fix!!!
I don’t know why they don’t charge my accommodations in advance as my condition and when I checked in the staff charge me 3% more if I pay with credit card and the room that I got Room number 708 need to be fix!!!
9
Diane
Дата отзыва: 04 января 2025
The staff were great. The location is very good.
9
Evan
Дата отзыва: 03 января 2025
Amazing location, one of if not the best street to stay on in old town as quite and surrounded by great cafes.
10
Laura
Дата отзыва: 02 января 2025
Very clean, staff really helpful
Good price
Location is 12/10
Nothing
Nothing
10
Sooyoung
Дата отзыва: 01 января 2025
직원들이 모두 친절하고 좋았습니다. 너무 좋아요. 룸도 업그레이드 해주고 밤기차 타기 전에 샤워도 할 수 있게 제공해 주었어요.
모두 만족합니다
모두 만족합니다
5
Paula
Дата отзыва: 01 января 2025
Very kind staff
The Hotel doesn' have breakfast and can improve the room cleaning service. Most of the time we had to request for room cleaning service and when they did it, they barely clean properly the floor.
The Hotel doesn' have breakfast and can improve the room cleaning service. Most of the time we had to request for room cleaning service and when they did it, they barely clean properly the floor.
9
Julie
Дата отзыва: 01 января 2025
We had 2 rooms that adjoined and had plenty of space for a family of 4. This hotel is located in the heart of the old quarters, but on a quiet street. Clean and friendly staff.
10
Maria
Дата отзыва: 31 декабря 2024
Bra läge och mycket hjälpsam personal. Vi fick checka in tidigare och fick ett bättre rum, vilket var mycket uppskattat.
9
Ermes
Дата отзыва: 31 декабря 2024
Pulizia e grandezza della camera
Disponibilità del personale
10
Byalexei
Дата отзыва: 30 декабря 2024
A cozy hotel located in a very convenient location, with friendly and customer-oriented staff
10
Z
Дата отзыва: 30 декабря 2024
The hotel is at great location in the old quarter, compared to other hotels it’s clean and my room was quiet - something I have been missing in other hotels in Hanoi! The staff are friendly and helpful too.
The room had no view but that didn’t bother me at all as I was out enjoying that city all day.
The room had no view but that didn’t bother me at all as I was out enjoying that city all day.
10
Nigel
Дата отзыва: 28 декабря 2024
Very Friendly and helpful staff
Great Central location
10
Vivian
Дата отзыва: 26 декабря 2024
The staffs. They went above and beyond to help us. Very friendly and professional.
N/A
N/A
6
Anette
Дата отзыва: 26 декабря 2024
Det centrala läget och trevlig personal.
Rummet var litet och mörkt.
Rummet var litet och mörkt.
10
Cathy
Дата отзыва: 25 декабря 2024
The location was very nice in Old Quarter. Staff was very helpful and kind for the whole stay.
Pictures show it to is best advantage. Wish they would have explained other areas in the hotel to offer.
Pictures show it to is best advantage. Wish they would have explained other areas in the hotel to offer.
2
Alexander
Дата отзыва: 23 декабря 2024
Location and morning staff.
Evening staff and unexpected charges
Evening staff and unexpected charges
10
Lupo
Дата отзыва: 22 декабря 2024
Henry the hotel manager is very king and helpful, gave us late check out and help us with everything.
Perfect place to stay in Hanoi:)
Nothing :)
Nothing :)
10
Cristine
Дата отзыва: 19 декабря 2024
Fantastic stay! The reception staff and the manager, Mr Henry, were incredibly welcoming and attentive. The hotel was spotless, and the location was perfect—close to everything. Highly recommend!
They serve tea every morning which is really addictive and they gave me gifts after my stay. Thank you!
9
Vincent
Дата отзыва: 19 декабря 2024
Jay was most helpful, including his other colleagues, staff communicated well with us,
Helpful with check in and the luggage.
Definitely will go back
I am a guy, love to see pretty girl…,
I am a guy, love to see pretty girl…,
9
Vivien
Дата отзыва: 18 декабря 2024
Hanoi Center Silk has a truly wonderful location! On the street there are several cafes and bahn mi stores, several pho/noodle places around the corner, fine dining at Chapter, massage/nail spas, and close to the city sights (St. Joseph's, shopping, nightmarket, etc.). Several restaurants on the street are mentioned in the Michelin guide/Bib gourmand - a foodie haven while being a quieter street at night! On top of that, the service was wonderful. I had a large family (11 people) all with different requests and tastes and everyone (but especially Henry) went above and beyond with recommendations, bookings and reservations for an older group of relatives. Sheets and towels were soft, toiletries smelled good, and there were good supplies and snacks in the room! The rooms were huge but the service is what really makes this hotel worth a stay!
Some rooms didn't have a view (personal preference - one of the rooms in the family room has no windows) and the bathrooms were a bit worn/dated. The location and service more than made up for it - I'd give a 9.5 if I could as these are preferences! The other hotel silk boutique hotel is on the same street and they look almost exactly the same so several of us kept walking into the wrong one by accident!
Some rooms didn't have a view (personal preference - one of the rooms in the family room has no windows) and the bathrooms were a bit worn/dated. The location and service more than made up for it - I'd give a 9.5 if I could as these are preferences! The other hotel silk boutique hotel is on the same street and they look almost exactly the same so several of us kept walking into the wrong one by accident!
8
Angel
Дата отзыва: 16 декабря 2024
Loved the location, very convenient. There's a michelin star Pho restaurant right on the corner. Extremely helpful and friendly staff, very caring.
The noise. The they put us on the same floor with reception and the walls were very thin. We heard every cough, sneeze, doorbell ring, alarm, and phone call. They offered to move us after the first night but we decided to stay since we had only one more night rather than packing up our bags. They spent the rest of our stay bending over backwards to be accomodating. Very caring, very endearing.
The noise. The they put us on the same floor with reception and the walls were very thin. We heard every cough, sneeze, doorbell ring, alarm, and phone call. They offered to move us after the first night but we decided to stay since we had only one more night rather than packing up our bags. They spent the rest of our stay bending over backwards to be accomodating. Very caring, very endearing.
10
Mital
Дата отзыва: 16 декабря 2024
Staff was very supportive and helpful.
No breakfast service
No breakfast service
7
Catherine
Дата отзыва: 15 декабря 2024
Really close to everything. The rooms were spacious and comfortable. A great base to see Hanoi and a little bit off the noisy main streets so quieter then many other places. Staff were very helpful - they organised motorscooters for us and anything else we needed. It’s a good part of Hanoi and very charming.
There was some miscommunication about the beds in our rooms. We had asked for two separate birds but when we got there it was just a big king bed. They didn’t manage to organise it for us the next day either. Not a big drama but shouldn’t have been that hard to do.
There was some miscommunication about the beds in our rooms. We had asked for two separate birds but when we got there it was just a big king bed. They didn’t manage to organise it for us the next day either. Not a big drama but shouldn’t have been that hard to do.
9
Maayan
Дата отзыва: 14 декабря 2024
Charming and helpful staff, excellent location, clean and large rooms.
9
Liat
Дата отзыва: 14 декабря 2024
Great location, big room, friendly and helpful staff that offer assistance and help on everything. The hotel and room were very clean. When we left they have us a bag with water, bananas and cookies for the way :-)
Everything was good
Everything was good
9
Shaked
Дата отзыва: 13 декабря 2024
Good Hotel with lovely staff at great location.
10
Ehsan
Дата отзыва: 11 декабря 2024
Great staff and perfect location for walking into town and enjoying the town.
Everyone at the hotel was really friendly and helpful.
Great stay
10
Hiroshi
Дата отзыва: 09 декабря 2024
Kind and helpful staff including Henry, a handsome young man.
8
Maisie
Дата отзыва: 09 декабря 2024
The staff were very friendly. Beds were a good size and firmness. Amazing location in the heart of Hanoi Old Quarter. Overall a comfortable stay
Water pressure was a little bit lower in the showers and there were some very small ants in the bathroom.
Water pressure was a little bit lower in the showers and there were some very small ants in the bathroom.
7
Bancroft
Дата отзыва: 08 декабря 2024
Great location good size rooms and friendly staff
Booking.com said suite but it was two separate rooms. At least one of the photos was from the hotel down the street owned by the same company in fact the one above. I could see this from my window(no balcony)
Booking.com said suite but it was two separate rooms. At least one of the photos was from the hotel down the street owned by the same company in fact the one above. I could see this from my window(no balcony)
10
Stavros
Дата отзыва: 08 декабря 2024
“Warmth and Hospitality at Its Finest!”
From the moment I arrived at Hanoi Center Silk Premium Hotel, the front office team made me feel truly welcome. Their genuine smiles, attentiveness, and eagerness to assist with everything—whether local tips or small requests—set the tone for an unforgettable stay. The level of care and warmth they provided went above and beyond, making my time in Hanoi even more special.
10
Adam
Дата отзыва: 08 декабря 2024
Very clean and nice, staff were extremely helpful and pleasant
Nothing
Nothing
10
Kỳ
Дата отзыва: 07 декабря 2024
Phòng đẹp, gọn gàng, có ban công rất thoáng. Nội thất chỉnh chu, còn mới. Ở một mình rất thoải mái. Ở ngay trên phố cổ rất tiện cho mình khám phá những địa điểm địa phương, không cần phải di chuyển nhiều. Các bạn nhân viên thân thiện.
10
Lesly
Дата отзыва: 06 декабря 2024
The personal was exceptional, the room perfect and good situation in the center in Hanoi
10
Mia
Дата отзыва: 05 декабря 2024
The hotel is in a great spot for visiting Hanoi. The room was comfortable, air conditioned, with a nice bed. The staff were great. Very attentive and helpful. We were back for a second stay and will gladly come back the next time we visit Hanoi.
We liked everything!
We liked everything!
9
Marion
Дата отзыва: 04 декабря 2024
Ich hatte ein Zimmer im obersten/letzten Stockwerk, dadurch entkam man gut dem Straßenlärm, der in Hanoi prinzipiell sehr laut ist.
Besonders schön war auch das Badezimmer. Es wurde liebevoll eingerichtet. Das Zimmer ebenso. Ich habe mich sehr wohl gefühlt!
10
Chandrima
Дата отзыва: 03 декабря 2024
The staff was very friendly and helpful. Especially Henry.
Availability of meals. The entrance could have been bigger and on the same level. In the photographs the hotel looks much more spacious and open.
Availability of meals. The entrance could have been bigger and on the same level. In the photographs the hotel looks much more spacious and open.
9
Maude
Дата отзыва: 02 декабря 2024
Au cœur de la vieille ville dans une rue plutôt calme. Lits très confortables et chambre familiale grande et agréable. Personnel au petit soin et accueillant.
9
Céline
Дата отзыва: 02 декабря 2024
La rue est étonnamment calme pour être située en plein old quarter. Le personnel est adorable et très serviable. Les chambres sont spacieuses et les lits confortables. Pas de petit déjeuner sur place mais plusieurs cafés dans la rue. Nous avons réservé plusieurs transferts en van (retour de Sapa et aller à Ninh Binh) avec Andry qui fait travel agent dans le lobby. Tout s’est passé parfaitement. L’hôtel fournit de l’eau en quantité et des galettes de riz pour les transports
4
Karlo
Дата отзыва: 02 декабря 2024
The location of the hotel is good and the staff was kind
Hotel rooms and bathrooms were not cleaned properly. In pictures it looks way better than in real life. No cleaning services between stays. Generally not a good value for money.
Hotel rooms and bathrooms were not cleaned properly. In pictures it looks way better than in real life. No cleaning services between stays. Generally not a good value for money.
2
Mandy
Дата отзыва: 02 декабря 2024
Not a lot very basic and not as marketed as premium hotel
Steps up to hotel struggling with suitcases and not the cleanest. No breakfast. Tours would not pick up from this location had to walk to main road. Reviews not matching and seems they relate to other hotels under same name.
Steps up to hotel struggling with suitcases and not the cleanest. No breakfast. Tours would not pick up from this location had to walk to main road. Reviews not matching and seems they relate to other hotels under same name.
10
Marvin
Дата отзыва: 02 декабря 2024
Service, welcoming was the best !
Water in the room should a bit more
Water in the room should a bit more
5
R
Дата отзыва: 02 декабря 2024
Great location. Quiet side street in the heart of Old Town Hanoi. Good cafe's, bahn mi shops, craft stores, and attractions nearby. Staff were friendly and helpful whenever we asked for anything --except hot water, since the hotel was experiencing major plumbing problems.
The hotel has 2 different names. The originally named Noble Swan hotel gets marginal reviews for being dated, poorly maintained, and lacking amenities. The 2nd name, Silk Premium Hotel, gets rave reviews. So we were surprised that the good, recent reviews are mostly overinflated. Under either name, the hotel is run down and lacks amenities found in nearly every nearby hotel (e.g., dining, comfortable lobby seating with a pleasant ambiance). In our room, bathroom tiles and counters were old and stained, door lock was broken, we kept finding long, dark hairs in our bedsheets (even though neither of us has dark hair), furniture was worn, and we only had hot water in the shower for a few hours on day 1 of our 3 night stay. And while our 6th floor King room with balcony was an upgrade by the hotel, it was pretty small even by Hanoi standards. If we hadn't prepaid through Booking.com (non-refundable), we would have changed hotels to one of the nearby, newer hotels, with better amenities, at highly competitive pricing.
The hotel has 2 different names. The originally named Noble Swan hotel gets marginal reviews for being dated, poorly maintained, and lacking amenities. The 2nd name, Silk Premium Hotel, gets rave reviews. So we were surprised that the good, recent reviews are mostly overinflated. Under either name, the hotel is run down and lacks amenities found in nearly every nearby hotel (e.g., dining, comfortable lobby seating with a pleasant ambiance). In our room, bathroom tiles and counters were old and stained, door lock was broken, we kept finding long, dark hairs in our bedsheets (even though neither of us has dark hair), furniture was worn, and we only had hot water in the shower for a few hours on day 1 of our 3 night stay. And while our 6th floor King room with balcony was an upgrade by the hotel, it was pretty small even by Hanoi standards. If we hadn't prepaid through Booking.com (non-refundable), we would have changed hotels to one of the nearby, newer hotels, with better amenities, at highly competitive pricing.
10
Mia
Дата отзыва: 02 декабря 2024
The hotel is very nice and in a great location for visiting Hanoi. The staff were so friendly and helpful. We arranged a pick up from the airport and it was confusing due to airline changes, but they helped us out and got us here. We are staying here for a second visit now and would gladly recommend anyone would enjoy their stay here.
It was perfect!
It was perfect!
10
Nora
Дата отзыва: 02 декабря 2024
Die Unterkunft war super. Die komplette Besatzung war sehr freundlich und zuvorkommend. Emily hat mich an meinem zweiten Tag empfangen und war sehr nett. Ich würde die Unterkunft wieder besuchen und empfehlen ☺️
10
Lindsay
Дата отзыва: 01 декабря 2024
Very well positioned , Staff was accommodating and really went out their way to help us with the process and gave us discount on our late check out.
10
Yiyin
Дата отзыва: 01 декабря 2024
Really great hotel with cozy rooms and an convenient location. We got a free room upgrade to the top floor with balcony on arrival and free late checkout. William, Michael and the other staff were super friendly and helpful. The travel agent helped us get a last minute taxi to cat ba after our bus got cancelled. Laundry and minibar have really good prices too compared to other hotels in Vietnam. We would definitely book this hotel again if we come back to Hanoi in the future.
Water in the shower doesnt have a lot of pressure. It gets a bit noisy in the morning as it is close to a main road. Everything else was amazing
Water in the shower doesnt have a lot of pressure. It gets a bit noisy in the morning as it is close to a main road. Everything else was amazing
10
Patryk
Дата отзыва: 29 ноября 2024
Clean rooms, staff was very kind and helpful.
Everything was really good
Everything was really good
10
Orm
Дата отзыва: 29 ноября 2024
We had a lovely stay! We had a beautiful room with a nice city view. The staff is super friendly and the bed was also very comfortable! Definitely recommend
7
João
Дата отзыва: 28 ноября 2024
Recepção atenciosa e prestativa, instalação razoável visto que por pouco mais no bairro francês tem muito melhor tanto no conforto quanto nas instalações.
Difícil acesso muito barulho na rua, limpeza do quarto(banheiro) sem capricho e quarto ( 3 andar sem) janelas se ver a luz do sol, claustrofóbico.
Difícil acesso muito barulho na rua, limpeza do quarto(banheiro) sem capricho e quarto ( 3 andar sem) janelas se ver a luz do sol, claustrofóbico.
4
Lil
Дата отзыва: 28 ноября 2024
Location was excellent, minutes to highly recommended food. Size of the room was good. They let me keep my luggage at the hotel while I toured Hanoi before my flight. They also let me use their bathroom before my flight.
They gave me a room next to the lobby and you could hear people talking. I asked for a room on a higher floor and the night front desk told me that he would check in the morning for availability. The lighting was extremely dim and the walls looked old and scruffy. There were 3 bugs, about the size of potato bugs, on the wall near the headboard. I showed it to the guy at night front desk and he said he would look to move me in the morning as there was no availability. I checked the booking.com site and saw 3 of the same room types were available and went back to front desk to tell him this. At that point he moved us to the 5th floor. This was also a dimly lit room with old scruffy walls but at least I didn’t see any bugs. The next day I saw fast moving microscopic bugs on the wood furniture. I was leaving the day after so didnt want to move to another hotel. The next morning we spent 3 hours , before checkout, shaking out our luggage contents and sealing them in garbage bags, to make sure we didn’t carry any bugs back with us, and saw a couple more microscopic bugs. Don’t know how this hotel got such a high rating but maybe it has something to do with the fact that their other hotel, similar name, is a few doors over. When I used the booking.com site to book a transfer to the airport, it listed the correct hotel name but the address shown as pickup was for the hotel a few doors over. If it weren’t for the fact that they let me keep my luggage there I would rate this place lower.
They gave me a room next to the lobby and you could hear people talking. I asked for a room on a higher floor and the night front desk told me that he would check in the morning for availability. The lighting was extremely dim and the walls looked old and scruffy. There were 3 bugs, about the size of potato bugs, on the wall near the headboard. I showed it to the guy at night front desk and he said he would look to move me in the morning as there was no availability. I checked the booking.com site and saw 3 of the same room types were available and went back to front desk to tell him this. At that point he moved us to the 5th floor. This was also a dimly lit room with old scruffy walls but at least I didn’t see any bugs. The next day I saw fast moving microscopic bugs on the wood furniture. I was leaving the day after so didnt want to move to another hotel. The next morning we spent 3 hours , before checkout, shaking out our luggage contents and sealing them in garbage bags, to make sure we didn’t carry any bugs back with us, and saw a couple more microscopic bugs. Don’t know how this hotel got such a high rating but maybe it has something to do with the fact that their other hotel, similar name, is a few doors over. When I used the booking.com site to book a transfer to the airport, it listed the correct hotel name but the address shown as pickup was for the hotel a few doors over. If it weren’t for the fact that they let me keep my luggage there I would rate this place lower.
10
Hoai
Дата отзыва: 28 ноября 2024
Nghỉ bên 16 Chân Cầm, 2 bạn lễ tân nhiệt tình đáng iu, chỗ nghỉ rất tiện đi lại, phòng rộng thoáng
10
Paula
Дата отзыва: 28 ноября 2024
Our experience at this hotel was exceptional, thanks in large part to the incredibly friendly and welcoming staff. They were always ready to assist with any questions we had about Hanoi and Vietnam in general, making us feel right at home. A special thank you to Phuc and Emmy, who we had the pleasure of interacting with the most during our stay. Their warm hospitality truly made our trip to Hanoi unforgettable. The hotel's perfect location and the outstanding service from the staff make it an easy choice for our next visit. We’ll definitely be staying here again the next time we’re in Hanoi. Thank you once again to everyone at the hotel for making our stay so memorable!
10
G
Дата отзыва: 27 ноября 2024
The location. Staff are friendly and helpful. Comfortable.
nil
nil
10
Christine
Дата отзыва: 27 ноября 2024
L'accueil et l'amabilité du personnel
Absence de petit déjeuner
Absence de petit déjeuner
10
Michelle
Дата отзыва: 25 ноября 2024
Friendly staff and an amazing place. Well located
None
None
10
Valeria
Дата отзыва: 24 ноября 2024
Ottima posizione cordialità dello staff
Non è certo un 4 stelle, più una pensioncina ma si sta bene. Grazie
Non è certo un 4 stelle, più una pensioncina ma si sta bene. Grazie
10
Jugem
Дата отзыва: 23 ноября 2024
スタッフがフレンドリー
到着が深夜になっても待っていてくれた
荷物をチェックアウト後も預かってくれた
10
Lis
Дата отзыва: 22 ноября 2024
The service was perfect! The staff are super nice and helpful 😁
9
Rinke
Дата отзыва: 22 ноября 2024
geweldige locatie in een rustig straatje. fijne kamer. we kregen een gratis upgrade bij aankomst. heel fijn! heerlijk groot bed met comfortabel matras. zeer atent personeel.
helaas geen ontbijt bij de prijs inbegrepen. maar ja, echt nodig is het niet, want het is veel leuker om bijvoorbeeld op het plein voor de kathedraal een ontbijtje met heerlijke koffie te nemen.
helaas geen ontbijt bij de prijs inbegrepen. maar ja, echt nodig is het niet, want het is veel leuker om bijvoorbeeld op het plein voor de kathedraal een ontbijtje met heerlijke koffie te nemen.
9
Federica
Дата отзыва: 20 ноября 2024
posizione centrale, perfetto per spostarsi a piedi, camere ampie e bagno bello e nuovo.
purtroppo non offre la colazione
purtroppo non offre la colazione
7
Yves
Дата отзыва: 18 ноября 2024
Good location, helpful staff, good bed
Very weak WIFI. We stayed twice and in room 810, there is no WIFI from the bed area. Dated furniture and bathrooms. Poor soundproofing, low water pressure on upper floor bathrooms.
Very weak WIFI. We stayed twice and in room 810, there is no WIFI from the bed area. Dated furniture and bathrooms. Poor soundproofing, low water pressure on upper floor bathrooms.
10
Amber
Дата отзыва: 18 ноября 2024
We loved the location! The staff was incredible, and the amenities were everything we needed. We used the hotel for booking trips and activities which I highly recommend. Henry helped us out from day 1 and his hospitality was incredible.
N/A
N/A
9
L
Дата отзыва: 18 ноября 2024
Nhân viên nhiệt tình, địa điểm thuận lợi, yên tĩnh
Phù hợp với giá tiền
Phù hợp với giá tiền
10
Réka
Дата отзыва: 17 ноября 2024
I had a great experience and lovely stay at Hanoi Center Silk Premium. Henry was highly professional with perfect English skills, therefore communication was very easy. He also had lots of good offers on daily tours, which I booked through him and had an amazing experience. He went over and beyond to make my stay lovely and I'd highly recommend the place to anyone who is looking for a nice place to stay in the old quarter with exceptional service.
10
Pierre
Дата отзыва: 16 ноября 2024
Le personnel est très serviable et disponible. L’emplacement est un 10/10. Propreté irréprochable. Chambre très bien isolée alors que nous sommes en plein centre ville.
6
Anna
Дата отзыва: 16 ноября 2024
Top Lage
Preis Leistung passt nicht ganz; Zimmer sehr hellhörig
Preis Leistung passt nicht ganz; Zimmer sehr hellhörig
10
Eva
Дата отзыва: 15 ноября 2024
Het liefste persoon ooit, ze helpen je met van alles en zijn geweldig attent en engels bekwaam. Verder kregen we een gratis upgrade naar een kamer met prachtig balkon
Bed had iets meer stevigheid kunnen gebruiken, maar alsnog heerlijk geslapen
Bed had iets meer stevigheid kunnen gebruiken, maar alsnog heerlijk geslapen
10
Marc
Дата отзыва: 14 ноября 2024
Très propre
Très confortable et à proximité de tout les intérêts du vieux Hanoi
Un superbe établissement que je recommande
10
Enrico
Дата отзыва: 13 ноября 2024
Eine wirkliche schöne Unterkunft. Vielen Dank.
10
Amber
Дата отзыва: 13 ноября 2024
Amazing place to stay. Clean, staff were super friendly and organised all our tours and cars. Also super easy check in and check out.
8
Jonathan
Дата отзыва: 13 ноября 2024
Emplacement excxeptionnel tres pres du lac et juste a l'ecart dans une rue pietonne avec de nombreux restaurant et cafes autour. Personnel acceuillant et serviable au possible. Grand lit comfortable.
Chambre un peu petite avec mobilier quelque peu ancien. Il semble que l'hotel a besoin d'etre raffraichi ou renove. Le spa indique dans la description de l hotel est desormais ferme. Une seule carte/cle d'acces disponible par chambre.
Chambre un peu petite avec mobilier quelque peu ancien. Il semble que l'hotel a besoin d'etre raffraichi ou renove. Le spa indique dans la description de l hotel est desormais ferme. Une seule carte/cle d'acces disponible par chambre.
10
Marta
Дата отзыва: 13 ноября 2024
Está bien ubicado, en el centro, cerca del barrio viejo. Muy limpio, te ponen agua y cepillos de dientes. Nos ofrecieron guías para conocer la ciudad, tiene servicio de lavandería. El personal muy amable. También ofrecen tranfer al aeropuerto o a otras ciudades bien de precio.
El Spa estaba cerrado, supuestamente por reformas.
El Spa estaba cerrado, supuestamente por reformas.
10
Alexander
Дата отзыва: 13 ноября 2024
Super tolle Lage in der Altstadt in einer ruhigen Straße mit tollen Kaffees. Preis Leistung war super. Kommen dad nächste Mal wieder hierher.
10
Jelica
Дата отзыва: 11 ноября 2024
Sehr freundlicher Service und ausreichendes Zimmer.
6
Stuart
Дата отзыва: 11 ноября 2024
Location was excellent
Do notnallow the hotel to arrange excursions/trips. You will pay over double what you would pay if you arrange it locally
Do notnallow the hotel to arrange excursions/trips. You will pay over double what you would pay if you arrange it locally
10
Marianne
Дата отзыва: 11 ноября 2024
Location was amazing - the staff were great.
Would really recommend after seeing some questionable reviews for places in the area we were worried where to stay.
we didn’t manage to get very hot water in the shower, but didn’t really bother us as it was nice to have a refreshing shower.
we didn’t manage to get very hot water in the shower, but didn’t really bother us as it was nice to have a refreshing shower.
10
Joyous
Дата отзыва: 10 ноября 2024
The staffs are very accommodating so helpful with all our inquiries. They welcome us with very smooth delicious cookies and tea.. The room we stay is a 2 bedroom connecting door to each other very clean and spacious. It is in the heart of hanoi near the Michelin star restaurant, a walking distance go St. Joseph Church. I would definitely recommend it to anyone. Love it💜💜💜
10
Rcarpie
Дата отзыва: 10 ноября 2024
Great location. Staff was so nice. Absolutely perfect
Nothing
Nothing
8
Didier
Дата отзыва: 10 ноября 2024
Calme, accueil et gentillesse du personnel.
Pas de petit déjeuner. Fenêtre principale de la chambre donne sur un mur à 50 cm (décoré certes). Change pas interessant, préférer les bijouteries.
Pas de petit déjeuner. Fenêtre principale de la chambre donne sur un mur à 50 cm (décoré certes). Change pas interessant, préférer les bijouteries.
10
Luis
Дата отзыва: 08 ноября 2024
Great location at the edge of the Old Quarter, but in a quiet street (for Hanoi). Very picturesque street, with great food and coffee places nearby. The hotel is a bit old but very clean. The staff were impeccable, young, incredibly helpful, and very driven towards our satisfaction. Will stay again next time I'm in Hanoi.
10
Clea
Дата отзыва: 08 ноября 2024
Le confort, l’emplacement et la disponibilité du personnel, très gentils et accueillant
10
Peter
Дата отзыва: 07 ноября 2024
Staff was very helpful and friendly. Amenities were great as well
8
Keith
Дата отзыва: 05 ноября 2024
Staff is awesome, genuinely want to help you enjoy your stay, and want to make your life easy. Good close walking distance from anything you want or need
10
Shin
Дата отзыва: 05 ноября 2024
Central location, many nice food and cafe around the street. Clean, functional rooms. Friendly staff who speaks English and let us keep our baggage.
The lobby has smell of food
The lobby has smell of food
10
Trevor
Дата отзыва: 04 ноября 2024
Great location. Extremely friendly and helpful staff. Quiet room.
9
Vivek
Дата отзыва: 04 ноября 2024
Location, value for money and spacious rooms
Balcony as shown in the picture was not there
Balcony as shown in the picture was not there
7
Nir
Дата отзыва: 04 ноября 2024
צוות נחמד ועוזר, חדרים עם דלת מקשרת שהיו נוחים לנו.
מיקום נוח ליציאה לטיול בעיר
חדרים מיושנים, אין שום אופציה לארוחת בוקר אלא רק בבתי קפה ליד. לא יודע איך ניתן דירוג 4 כוכבים, אבל זה לא ממש מתאים.
חדרים מיושנים, אין שום אופציה לארוחת בוקר אלא רק בבתי קפה ליד. לא יודע איך ניתן דירוג 4 כוכבים, אבל זה לא ממש מתאים.
5
Patrick
Дата отзыва: 03 ноября 2024
Uniquement l emplacement
Le style viellot de l hotel. La reception est moche ,pas de salle de restauration p Le petit dejeuner est tres mediocre et distribue dans un sac papier !
Le style viellot de l hotel. La reception est moche ,pas de salle de restauration p Le petit dejeuner est tres mediocre et distribue dans un sac papier !
10
Kinoda
Дата отзыва: 02 ноября 2024
エレベーターがあり、楽にフロアに上がることができた。また、スタッフの方が親切であった。大きいベトナムドンを両替をしてもらったり、水やバナナを無料で提供してくれた。
階段が少し急であるところ
階段が少し急であるところ
10
Veerapen
Дата отзыва: 01 ноября 2024
Phuck and Zap as well as Michel were really Amazing. Always by my side when I needed help. I got a Birthday cake on my arrival. They helped me book my bus to Sapa and had a place to shower and refresh before taking the night bus. Team was so helpful!
7
Kaylee
Дата отзыва: 31 октября 2024
In a good location, staff were very friendly and helpful. My room was clean. I was given a little bag with water and snacks in when I left which I thought was a nice touch.
I booked this room as booking.com’s website showed pictures of a breakfast and said that breakfast was provided for the stay. There was no breakfast at the hotel, this is not something they offer. I probably wouldn’t have booked this hotel if I’d known no breakfast was included, and I think booking.com’s website was misleading with that.
I booked this room as booking.com’s website showed pictures of a breakfast and said that breakfast was provided for the stay. There was no breakfast at the hotel, this is not something they offer. I probably wouldn’t have booked this hotel if I’d known no breakfast was included, and I think booking.com’s website was misleading with that.
10
Natalie
Дата отзыва: 30 октября 2024
Lovely stay, perfect location close to everything. Comfortable beds. Highly recommend. Thank you, Henery, for your hospitality. See you again.
Comfy beds, location, service.
Comfy beds, location, service.
10
Valérie
Дата отзыва: 29 октября 2024
Great location in old quarter, room size and coziness were great, friendly staff and ready to help. Cleanliness is great as well. Would definitely recommand this place.
Mattress a bit hard to my liking but staff help provide some blankets to make it softer - much appreciated.
Nothing to say
Nothing to say
9
Yen
Дата отзыва: 28 октября 2024
Staff was very friendly, helpful and pleasant. Location is excellent
Some furniture in the room is too old.
Some furniture in the room is too old.
10
Khaled
Дата отзыва: 28 октября 2024
The staff was super friendly and helped us a lot when booking tours or asking for general advice.
The room was as expected and clean.
N/A
N/A
10
Mjo22
Дата отзыва: 27 октября 2024
The staff were very helpful.
Henry was a star who were always available for us to arrange activities even after we checked out.
He checked on us . The front desk Phuc (i hope the spelling is correct) was helpful and william as well. Thank you
Nothing.
Nothing.
10
Ravit
Дата отзыва: 27 октября 2024
Clean, Hygienic and friendly staff
The price could’ve been lower and the location is slightly off
The price could’ve been lower and the location is slightly off
10
Amy
Дата отзыва: 26 октября 2024
Staff were very friendly and attentive. They allowed us to check in early which was very appreciated after a long haul night flight. There was a slight issue with the room we booked (balcony room) not being available due to a leak on our first night which was disappointing as we booked it specifically for the balcony. However, the room they gave us was very similar just without a balcony and they gave us a discount because of this. We were then moved to the original room the following night so not a huge issue and we appreciate it was out of their control. They also kindly provided us with tea on arrival and a bag with water and snacks on departure. There’s also complimentary water, tea and coffee in the rooms which was nice. Very good location, approximately 10 minutes walk from old quarter.
Overall very clean in bedroom and bathroom, but the shower area was not as clean as I’d have liked, however it’s a slightly older hotel (like most near the old quarter) so mostly wear and tear issues as opposed to not being cleaned properly.
Overall very clean in bedroom and bathroom, but the shower area was not as clean as I’d have liked, however it’s a slightly older hotel (like most near the old quarter) so mostly wear and tear issues as opposed to not being cleaned properly.
10
Celly
Дата отзыва: 26 октября 2024
The hospitality and the service was great. very attentive staff. clean rooms
7
Ana
Дата отзыва: 25 октября 2024
The staff was really nice and helpful
It doesn’t look like a 4 star hotel like it was saying on the description
It doesn’t look like a 4 star hotel like it was saying on the description
10
Samantha
Дата отзыва: 24 октября 2024
Central location. helpful and friendly staff. Room was clean and comfortable. Would return
Nothing
Nothing
10
Isaiah
Дата отзыва: 22 октября 2024
It was very professional and clean! So much hospitality, I would definitely recommend to others!
10
Jihye
Дата отзыва: 22 октября 2024
하노이 호안끼엠 중심에 있어서 모든게 편하고 만족스러웠어요. 직원분들 너무 친절하고 나중에 투어하고 왔는데 짐도 맡겨주시고 방 업그레이드해주셔서 너무나 감사해요! 다음에 하노이에 또 방문한다면 다시 들리고 싶은 호텔이에요! 처음 갔던 하노이에서 좋은 기억 남겨주셔서 감사합니다. ^^
특별히 없었어요
특별히 없었어요
10
Martine
Дата отзыва: 22 октября 2024
Tout est parfait ! Personnel très accueillant et prêt à rendre service. Chambre très confortable et propreté absolue. Emplacement idéal, proche du vieux quartier et des rues animées, tout en étant situé dans une rue très calme.
Inutile de prendre une chambre avec un balcon qui se révèle ne pas en être un.
Inutile de prendre une chambre avec un balcon qui se révèle ne pas en être un.
7
Romain
Дата отзыва: 22 октября 2024
L’attention du personnel.
Le bon emplacement.
10
Roy
Дата отзыва: 21 октября 2024
The location of the hotel is excellent. The street is quiet, which is important in a city where traffic can be crazy! I stayed in Room 708 for 7 nights. I had a small terrace which actually I did not use. The bed was very comfortable, and the silence enabled me to sleep very well. The hotel is very clean. Good shower. Good air con, which I needed. Bottled water is provided each day. In reception, there is a constant supply of tea, cookies, and bananas. The staff are excellent! Henry, Giap, Michael, and Emily all work hard to make sure that their guests have everything they need!
There was nothing I did not like!
There was nothing I did not like!
10
Carolina
Дата отзыва: 21 октября 2024
El servicio es perfecto, todo el personal es muy amable y servicial. Atento a cualquier consulta o necesidad, ayudando en todo lo posible. La habitación era estándar pero bien equipada.
La habitación solo tenia una pequeña ventana, en relación calidad precio lo veo un poco elevado para la habitación.
La habitación solo tenia una pequeña ventana, en relación calidad precio lo veo un poco elevado para la habitación.
10
Jean-nicolas
Дата отзыва: 21 октября 2024
Location is perfect. Close to great restaurants that you can find in the Michelin guide. The staff is very helpful and very kind. Rooms are spacious, clean and comfortable.
Hard to find something we didn’t like. The lobby doesn’t have ac.
Hard to find something we didn’t like. The lobby doesn’t have ac.
10
Nhung
Дата отзыва: 21 октября 2024
Les chambres sont spacieuses, le service est impeccable, l’accueil est incroyable.
10
Michelle
Дата отзыва: 21 октября 2024
Prima verblijf, schone kamers en vriendelijk personeel
10
Mandy
Дата отзыва: 20 октября 2024
Ein tolles Hotel in bester Altstadtlage mit einem sehr freundlichen und engagierten Team. Wir hatten ein Zimmer in der obersten Etage mit Balkon, sehr großzügig, sauber und mit sehr guter Ausstattung. Das Team hat uns bei unserer weiteren Reiseplanung sehr hilfreich beraten und bei Buchungen unterstützt. Können wir nur weiterempfehlen und würden wieder hierherkommen!
Durch die zentrale Lage direkt an der Beerstreet, kann es abends und nachts etwas lauter werden. Uns hat das nicht so gestört, da wir explizit ins Zentrum wollten und da muss man eben mit einer höheren Lautstärke rechnen…
Durch die zentrale Lage direkt an der Beerstreet, kann es abends und nachts etwas lauter werden. Uns hat das nicht so gestört, da wir explizit ins Zentrum wollten und da muss man eben mit einer höheren Lautstärke rechnen…
9
Lena
Дата отзыва: 20 октября 2024
personal war sehr nett und hilfreich, gute lage
hotel ist schon etwas in die jahre gekommen
hotel ist schon etwas in die jahre gekommen
10
Samantha
Дата отзыва: 19 октября 2024
Central Location, very clean and staff are so helpful and nice
Nothing
Nothing
9
Gill
Дата отзыва: 18 октября 2024
Fantastic, helpful staff, couldn't be kinder, more helpful or efficient !
9
Ee
Дата отзыва: 17 октября 2024
A superb location with eateries everywhere. All the staff, especially Henry (hope I get his name correct) were extremely polite and accommodating. Our room air conditioning wasn’t working well, he offer to change our room the next day and compensate us by giving us a discount on the room price. An incredible customer service which has exceeded our expectations.
Because the hotel is fully booked, thus we are unable to have early check in.
Because the hotel is fully booked, thus we are unable to have early check in.
10
Angeles
Дата отзыва: 16 октября 2024
El servicio, los recepcionistas, intentaron todo el tiempo, ser muy amables y solucionar los problemas que podíamos tener. Mucha gracias a ellos.
El hotel está muy bien ubicado, en el casco antiguo. Las habitaciones muy limpias, camas muy cómodas, y baño estupendo.
Lo recomiendo.
7
Ditte
Дата отзыва: 15 октября 2024
Personalet var virkelig hjælpsomt.
Der står der er morgenmad og spa, men da vi ankom var det ingen af delene, for det var inder renovering, og vi havde nok valgt et andet hotel, hvis vi havde vidst, der ikke var morgenmad. Den del var ikke ok. Resten var fint.
Der står der er morgenmad og spa, men da vi ankom var det ingen af delene, for det var inder renovering, og vi havde nok valgt et andet hotel, hvis vi havde vidst, der ikke var morgenmad. Den del var ikke ok. Resten var fint.
6
Patrick
Дата отзыва: 15 октября 2024
No breakfast at this hotel. The noise in the hallway will reach your room easily. The location of the hotel is very good, although it's a one-way street, but many good restaurants and coffee shops nearby.
My TV didn't work and despite informing the staff, nothing was done about it. With such a high rating on booking.com I was expecting better service and facilities when comparing with other hotels I've been staying.
My TV didn't work and despite informing the staff, nothing was done about it. With such a high rating on booking.com I was expecting better service and facilities when comparing with other hotels I've been staying.
6
Choco
Дата отзыва: 15 октября 2024
Staff is very nice and friendly.
Location and price are ok, so good for sightseeing.
Shower is really weak when hot water. so took long time to wash. Pillow and comforter smell not good. Room is smaller than pictures.
Shower is really weak when hot water. so took long time to wash. Pillow and comforter smell not good. Room is smaller than pictures.
10
Alejandro
Дата отзыва: 14 октября 2024
La atención de Marco y Emily ha sido muy agradable desde el primer momento que hemos llegado al hotel. Han sido muy amables. La habitación en la que nos alojamos estaba en el piso 9 y tenia muy buenas vistas. Nos han ayudado desde el primer momento y nos han facilitado mucho el viaje
10
Saki
Дата отзыва: 14 октября 2024
スタッフが全員フレンドリーでとっっっても快適でした🥰🥰🥰🥰🥰🥰🥰emily,maico,khinhこの3人が特に良かったです🩵🇻🇳ベッドもとても快適でした！ロケーションも完璧です！
9
U
Дата отзыва: 13 октября 2024
Die Lage und der Service waren super. Henry hat uns immer geholfen und war sehr bemüht.
Obwohl das Hotel mitten im Geschehen ist war es ruhig.
9
Phillips
Дата отзыва: 13 октября 2024
Much bigger room than average, quiet street and very friendly and helpful staff
Bathroom slightly run down but better than average for the area
Bathroom slightly run down but better than average for the area
9
Maarten
Дата отзыва: 12 октября 2024
Hele vriendelijke mensen en een comfortabel hotel op een goeie plek.
Het water had wat langer nodig om warm te worden
Het water had wat langer nodig om warm te worden
9
Roger
Дата отзыва: 12 октября 2024
Situat a 10 minuts caminant de totes les atraccions principals [ llac, carrer botigues, carrer restaurants, carrer cerveses i del tren] es un hotel petit amb habitacions grans i molt netes. El personal super amable. Hem estat 3 nits molt a gust.
Quan deixes l habitació tenen dutxa de cortesia
10
Neil
Дата отзыва: 11 октября 2024
Great location tucked away in the old quarter.
The staff were all super friendly.
The room was spacious and comfortable.
Nothing.
Nothing.
10
C
Дата отзыва: 11 октября 2024
Our stay was amazing, we got a free upgrade and the balcony was nice over looking the street. The staff were really helpful with anything we needed and provided us with information about places to visit
It was all good. No negative
It was all good. No negative
10
雄
Дата отзыва: 10 октября 2024
地理环境位置非常好，工作人员的态度也很棒，处理问题也非常快速
因为楼层高，水压不是很稳定，有一晚因为热水系统坏了，没有热水洗澡，第二天才修好了
因为楼层高，水压不是很稳定，有一晚因为热水系统坏了，没有热水洗澡，第二天才修好了
10
Ana
Дата отзыва: 10 октября 2024
Do atendimento e cuidado dos funcionários, e as camas são muito confortáveis!!
5
Sashika
Дата отзыва: 10 октября 2024
Location
Cleanliness needs to be improved a lot Dark interior and dirty sink in the bathroom Water flowing out of the shower cubicle No views even though they said city views and charge a higher price for it
Cleanliness needs to be improved a lot Dark interior and dirty sink in the bathroom Water flowing out of the shower cubicle No views even though they said city views and charge a higher price for it
10
Maanas
Дата отзыва: 08 октября 2024
Exceptional location, easy to walk everywhere
Staff were so accommodating and very eager to help
10
Simone
Дата отзыва: 08 октября 2024
We had such a beautiful welcome to this hotel, the staff were amazing and they offered tea and snacks when we arrived. The room was really lovely with a great bathroom. The bed was so comfy and huge. When we left they double checked on our transfer, making sure they were on their way and gave us a little bags with water and snacks, a really nice touch. We highly recommend this hotel.
10
ふじわらのみい
Дата отзыва: 08 октября 2024
スタッフの方がとても親切で、お部屋もとても広い。部屋の空きがあったのでアップグレードもしてくれた
なし！
なし！
10
Xiaoyi
Дата отзыва: 07 октября 2024
A lovely room with a balcony. We really enjoyed this experience.
10
Jiansheng
Дата отзыва: 07 октября 2024
Leah 这个前台很好，非常舒服，住的很好，服务也很好，下次可以继续来订，住在市区，很热闹，吃喝玩乐很快捷
暂无
暂无
10
C
Дата отзыва: 07 октября 2024
Very central, but with quiet, comfortable clean bedrooms. Henry was very kind and helped me plan travel and trips - highly recommend!
10
Sameer
Дата отзыва: 07 октября 2024
The staff made the stay at the hotel special.
10
Setyo
Дата отзыва: 06 октября 2024
This was our second stay in this hotel after a short break of joining the cruise. The Family suite really suit us well. Spacious rooms for family with 3 children. All the staffs were very nice. Henry even brought us to a walk to the souvenirs shops.
NA
NA
7
J
Дата отзыва: 06 октября 2024
I did not get any breakfast. When I arrived, I was informed that the restaurant is currently not usable.
Nothing particular.
Nothing particular.
9
Naoe
Дата отзыва: 05 октября 2024
Very helpful staff who could go extra miles for the guests.
The floor could be a little bit more clean. It was a little dusty.
The floor could be a little bit more clean. It was a little dusty.
10
Yang
Дата отзыва: 05 октября 2024
Staffs are very kind especially Henry was very informative and kind
Thank you
Old facilities
Old facilities
10
Doug
Дата отзыва: 02 октября 2024
Ok. So here is the run down so make sure you read this. The place is situated in the best location in Hanoi without a doubt. It's close to absolutely everything and you are living in the quietest street in the old quarter. Its right next to the world renowned Pho 10 and the street is one way and has coffee places etc everywhere. You are walking about 10min to everything. Lake, Note cafe, beer street, puppet show. Now if you are booking trips, I didn't realise but these guys book everything. I booked my Ninh Binh through them and it was amazing. I should have booked HaLong but we didn't know at the time. They'll message you on WhatsApp so trust them and book everything through them. Great prices and personalised service. The family connecting room was huuuuge. We stayed with a family of 5 and the place was exceptional. The front desk staff are probably the highlight. Everyone of them were polite and friendly. His place was the highlight and we stayed in every major city in Vietnam.
Maybe breakfast but who cares. There are places everywhere that do it and you are in Vietnam so walking for food is custom.
Maybe breakfast but who cares. There are places everywhere that do it and you are in Vietnam so walking for food is custom.
10
Nirmala
Дата отзыва: 01 октября 2024
Everything about this hotel was amazing! From the beautiful and caring staff who would always say hi, open doors for you and even press the lift button to the spacious rooms, massive shower (waterfall style shower head) and enormous bed to the perfect location which was close to yummy food, Circle Ks and the lake. The staff were extremely help with assisting with tour groups, cars to the airport and food suggestion. This hotel exceeded my sister and my expectation, highly recommend.
Nothing
Nothing
10
Bitha
Дата отзыва: 01 октября 2024
Very convenient location. The staff was great.
10
Radosław
Дата отзыва: 01 октября 2024
Best staff we ever encountered :) Helpful and kind guys. The trip to Sapa booked by the hotel was also great. Laundry services - very good. Perfect location and a good quality comparing to the price.
Rooms might look a little old. Air conditioning was noisy a little but after changing the fan power to low, everything was ok.
Rooms might look a little old. Air conditioning was noisy a little but after changing the fan power to low, everything was ok.
10
Beth
Дата отзыва: 01 октября 2024
Location was central and convenient, lots of good restaurants within walking distance, and despite not serving breakfast, it was easy to order via grab even as early as 630 am. Despite central location, it is not chaotic, and quiet at night. Room was a good size, staffs were very eager to be of service and respectful.
All is good, there were some confusion on my requests for early check in and added night, but Henry and team were eager to make our stay as comfortable as possible. They are very responsive in Whatsapp and fluent in English so it makes communication easier. I would consider to stay here again when i come back with my family.
All is good, there were some confusion on my requests for early check in and added night, but Henry and team were eager to make our stay as comfortable as possible. They are very responsive in Whatsapp and fluent in English so it makes communication easier. I would consider to stay here again when i come back with my family.
10
Agarwal
Дата отзыва: 01 октября 2024
The hospitality of the staff(Henry and others) was commendable. Our stay was comfortable.
10
Patricia
Дата отзыва: 01 октября 2024
The hotel is in a great location and the staff (especially Henry) could not be anymore helpful. They helped us organise tours and Henry even helped me to find a working ATM by walking through the old quarter with me.
Nothing
Nothing
10
Yu
Дата отзыва: 30 сентября 2024
立地が良く、観光に大変便利でした。
また部屋も広々としていました。
何よりスタッフの方が優しくて親切にしてくださいました。近くのスーパーで買ったベトナムのワインを飲もうとしたのですが、ワインオープナーがなくフロントに伺ったところ、フロントにもワインオープナーはなかったのですがスタッフさんたちが必死になって開けてくださいました。
レストランの予約などもしてくださり、大変助かりました。
特にありません。
特にありません。
10
Sarah
Дата отзыва: 29 сентября 2024
Very good location and friendly staff. Nice Big room.
10
Alejandro
Дата отзыва: 29 сентября 2024
The staff was extremely nice and catered to our needs. Great location with great coffee shops and restaurants near by.
Our room didn’t have much natural light.
Our room didn’t have much natural light.
7
Aleksandra
Дата отзыва: 29 сентября 2024
The location is perfect: a quiet street in the centre of the action.
It was a lot more run down than I expected. Super clean though!
It was a lot more run down than I expected. Super clean though!
10
Hong
Дата отзыва: 29 сентября 2024
We had a fantastic stay.
The location is in perfect location, it’s within walking distance of major attractions, restaurants, and shops.
The staff were incredibly friendly and welcoming from the moment we arrived. They went out of their way to ensure we had everything we needed, and always greeting us with a smile.
It was a wonderful experience, and I’d highly recommend this hotel to anyone visiting Hanoi old quarter.
10
Karin
Дата отзыва: 29 сентября 2024
Das Hotel war sehr gut! Henry vom Hotel hat uns im Voraus geschrieben und unseren nächsten Trip zum HaiGiang Loop gebucht. Alle waren sehr freundlich und unkompliziert!
10
Maribeth
Дата отзыва: 27 сентября 2024
Attentive staffs, very helpful and not pushy to offer tours. Hotel is located in a quiet area despite within old quarters , lots of good restaurants around the area
All good, Henry was enthusiastic and helpful all the time. Nothing to dislike
All good, Henry was enthusiastic and helpful all the time. Nothing to dislike
10
A
Дата отзыва: 26 сентября 2024
The location of the hotel was great, right in the heart of the old quarter surrounded by great cafes and food. What really makes this hotel stand out is the staff, they really went above and beyond. Henry, who helped us booking some tours especially, when my partner cut his thumb during a cooking class Henry came with us to the hospital (even though he’s scared of hospitals). He translated for us with the front desk staff and even with the doctor - turning him a little grey! He saved us hours and really saved the day.
The whole team was lovely and I would highly recommend staying here. The room itself is a little snug but has everything you need and had a great view of the city, plus the location means you don’t want to spend a lot of time in the room anyway. We would definitely stay here again
9
Anne-marie
Дата отзыва: 26 сентября 2024
This hotel is handy to everything. Shops, restaurants, lake.
10
Setyo
Дата отзыва: 26 сентября 2024
The staffs are very kind and helpful. They promptly respond to our queries.
Special thanks to Henry for assisting us with the tour arrangements and some other advices.
NA
NA
8
Cindy
Дата отзыва: 26 сентября 2024
Close to Hoan Kiem lake. Staff were extremely helpful.
Nothing
Nothing
10
Kenneth
Дата отзыва: 25 сентября 2024
The best location! The staff were friendly too. Spacious room and very clean.
None.
None.
10
Terry
Дата отзыва: 25 сентября 2024
Location was excellent, staff were friendly and helpful
Air conditioning could be colder
Air conditioning could be colder
10
An
Дата отзыва: 24 сентября 2024
the hotel was in a really great location, in an area with so many cute cafes especially black bird. we had problems with the a/c at first but the staff was so helpful and very attentive, after that we had great sleep at the hotel. they (the staff) are always there to greet us with a smile and asking us how we are etc, all really sweet! they also provided us with a scale to weigh our luggages as well.
10
Joanna
Дата отзыва: 23 сентября 2024
Henry and his staff were super friendly and helpful. Great rooms for families.
10
Jordan
Дата отзыва: 22 сентября 2024
Very friendly staff and quiet while also with a great location
10
Sistine
Дата отзыва: 21 сентября 2024
Due to the typhoon the room we were supposed to stay in suffered some damage, but we were offered two alternative rooms, which were great.
The staff are very kind and welcoming and Henry made an effort to check on us every time he saw us and to help us with any questions we had.
10
Anne-marie
Дата отзыва: 20 сентября 2024
Très bon Rapport qualité prix. Très bien placé, proche de la cathédrale et de la rue de la confection de la soie.
Literie confortable, propre. Personnel très sympathique. On est partis dans la nuit pour l’aéroport et on nous a donnés petites bouteilles d’eau et bananes. Tarif de transport très raisonnable
9
Ella
Дата отзыва: 20 сентября 2024
Great location, very central. The staff were lovely. Room was clean and a good size.
No iron in the room
No iron in the room
9
Philipp
Дата отзыва: 20 сентября 2024
Sehr zentral gelegen, die Mitarbeiter waren extrem freundlich und zuvorkommend.
Der Kühlschrank war sehr laut.
Der Kühlschrank war sehr laut.
8
Tateyama
Дата отзыва: 18 сентября 2024
スタッフの対応がとても親切でした。部屋も清潔。ロケーションもなかなかです。
エアコンと冷蔵庫の効きか今ひとつでした。
エアコンと冷蔵庫の効きか今ひとつでした。
10
Jojo
Дата отзыва: 18 сентября 2024
Personnel très aimable et accueillant. Très bon rapport qualité-prix. Bien situé et très calme
Rien
Rien
10
Daniel
Дата отзыва: 14 сентября 2024
The good location hotel clean , Henry hotel manager very helpful we have some issue for the room but he is fixed the problem immidiatetly thanks to him
10
Andreea
Дата отзыва: 14 сентября 2024
Everything!!! The facilities were great, very clean accommodation and brilliant location close to the old quarter. The staff are very kind and friendly. Henry, the senior hotel manager was amazing in accommodating all the requests. I have extended my stay with them as I felt very comfortable and have booked two tours ( Ninh Binh & Halong Bay) through the hotel which were great and Henry has organised them and kept me updated as they had to be changed around due to the typhoon. Overall, an amazing experience and I would recommend this hotel in a heart beat 😊
Everything was brilliant. No negatives.
Everything was brilliant. No negatives.
10
Viktoria
Дата отзыва: 13 сентября 2024
Alles super! Sehr freundliches Personal:))
/
/
10
Wayne
Дата отзыва: 12 сентября 2024
Service was excellent and room were clean and tidy and welcoming. Henry was very helpful and friendly which made our experience exceptional! Highly Recommended!
10
Shiraz
Дата отзыва: 12 сентября 2024
We like Henry and the service was very good, they helped us every time. They for you 24/7
10
Vanessa
Дата отзыва: 12 сентября 2024
Chambre spacieuse, surclassée gracieusement, personnel aux petits soins. Hôtel dans une rue calme, et à côté de très bon restaurant "Michelin". Nous avons passé un excellent séjour je recommande fortement !
10
Scott
Дата отзыва: 10 сентября 2024
So close to everything, great and helpful staff!
10
Nicolas
Дата отзыва: 10 сентября 2024
Everything was perfect. Henry and other staff were really friendly.
Nothing. All good!
Nothing. All good!
10
M
Дата отзыва: 10 сентября 2024
今回初めてのハノイ旅行でこちらを予約ました。
一人で宿泊しましたがHenryをはじめスタッフの皆さん全員が本当に優しくてとても快適に過ごすことができました。窓なしの部屋を予約しましたが小さい窓がありました。
台風で一日引きこもったのですが部屋でNetflixやYouTubeを見ることができたので楽しく過ごせました。
またハノイには行こうと思っているので、その時は必ずこちらにまた泊まろうと思います。
10
Saurabh
Дата отзыва: 09 сентября 2024
It’s a lovely 3 star hotel. Rooms are very good in size and absolutely clean. Staff is very courteous, prompt to help and speaks good English. Great coffee houses just outside the hotel, and all areas of interest in walking distance.
10
Javier
Дата отзыва: 08 сентября 2024
El servicio y el trato ha sido excepcional. Henry nos ha atendido perfectamente y nos ha ayudado con todo. Cogimos el hotel de manera precipitada y nos han facilitado todo. William también ha sido super amable y nos ha ayudado en todo.
Recomendable.
Lo único ha sido que el restaurante esta en mantenimiento y no teníamos servicio de comida.
Lo único ha sido que el restaurante esta en mantenimiento y no teníamos servicio de comida.
10
Nadia
Дата отзыва: 08 сентября 2024
Henry and Lia were so accommodating and helpful in everything we wanted to do and offered up proactive tips for the stay - we felt very at home at this hotel and enjoyed coming back to it. All the staff were great!
The Wi-Fi occasionally went slow for some periods. But this was not different from any other hotel I’ve been in. In general I had nothing to complain about and would recommend this location and the staff
The Wi-Fi occasionally went slow for some periods. But this was not different from any other hotel I’ve been in. In general I had nothing to complain about and would recommend this location and the staff
10
Michelle
Дата отзыва: 07 сентября 2024
The location was fantastic. Right in the heart of the old quarter in Hanoi. Walking distance to everything. Surrounded by great restaurants, cafes, bars and coffee shops. Staff at the hotel were fabulous. Very friendly and super helpful. Would recommend.
10
Namshaj
Дата отзыва: 05 сентября 2024
The staff very helpful especially Henry hotel manager kind and polite
9
Sylvia
Дата отзыва: 05 сентября 2024
Hotel is situated very close to Old Quarter and all the places are in walking distance. The staff are very friendly and helpful. Hotel room was bit smaller than the images shown, but was sufficient for our needs.
None
None
9
Lee
Дата отзыва: 05 сентября 2024
את הצוות המקסים ואת הנרי המנהל שבזכותו נשארנו במלון , הנרי עשה כל שביכולתו על מנת שנהיה מרוצים ושבעי רצון , היו לנו בעיות וגם תלונות והנרי עשה הכל כדי שנחייך ונהנה וכך היה . המלון נמצא במרכז קרוב להכללללל הרחוב של המלון שקט ויש בו בתי קפה מדהימים ומסעדות מצויינות
התמונות בבוקינג לדעתי לא משקפות את המלון במציאות , המלון קטן מלון בוטיק ולא חדש ומנצנץ כמו שנראה בבוקינג צריך לקחת בחשבון הכל הרבה יותר קטן במציאות על אך שהחדר שלנו היה ממש גדולה סוויטה עם שני חדרי שינה
התמונות בבוקינג לדעתי לא משקפות את המלון במציאות , המלון קטן מלון בוטיק ולא חדש ומנצנץ כמו שנראה בבוקינג צריך לקחת בחשבון הכל הרבה יותר קטן במציאות על אך שהחדר שלנו היה ממש גדולה סוויטה עם שני חדרי שינה
10
Do
Дата отзыва: 05 сентября 2024
Vị trí thuận tiện, phòng sạch sẽ, nhân viên thân thiện.
8
Chiara
Дата отзыва: 04 сентября 2024
Struttura in posizione centrale, pulita e comoda. Belle stanze.
10
T
Дата отзыва: 04 сентября 2024
We were there for a short time, but very satisfied. The hotel is right in the center. From the hotel, you can walk to most of the city's highlights, especially the walking street. The service is also good.
10
Anna
Дата отзыва: 04 сентября 2024
Ubicación excelente. Personal muy atento en todo momento. Muy recomendable
10
Glenys
Дата отзыва: 04 сентября 2024
Henry, Michael and the team were so very helpful. They made excellent recommendations for dining. We were made to feel that nothing was too much trouble with very personalised attention.
10
Nguyễn
Дата отзыва: 03 сентября 2024
Dịch vụ tốt nhân viên thân thiện quản lí tên Tú rất quan tâm tới khách hàng chuyên nghiệp
6
John
Дата отзыва: 02 сентября 2024
Staff were friendly
Booking.com describes the place as having a pool . It does not and no breakfast .
Booking.com describes the place as having a pool . It does not and no breakfast .
10
Matthew
Дата отзыва: 31 августа 2024
The interconnected family room on the top floor is amazing. Big, super comfortable beds. The staff are helpful and lovely with children. A perfect place to recover from jet lag and explore Hanoi Old Quarter.
10
תומר
Дата отзыва: 31 августа 2024
איך שהגענו ישר בא צוות ועזר עם התיקים והעלה אותנו לחדר, למרות השעה המאוחרת. הנרי דאג לכל מה שהיינו צריכים אחלה שירות מקום מאוד מרכזי בעיר העתיקה
10
Virginia
Дата отзыва: 30 августа 2024
Todo! Está muy bien ubicado y es muy acogedor. Además el staff es muy agradable, especialmente Henry que nos ayudó en lo que necesitábamos.
Nada
Nada
10
Ori
Дата отзыва: 30 августа 2024
הצוות היה מקסים ועם אנגלית מעולה ומאוד מאוד קואופרטיביים. המיקום היה נוח והחוויה הייתה מצוינת.
10
Josephine
Дата отзыва: 27 августа 2024
I love the big bed! The crew are also helpful and very friendly. They also speak english well 😇
Thank you for the good and memorable stay 😃
Shoutout to Henry for being the kind and good manager!
10
Trung
Дата отзыва: 27 августа 2024
L’emplacement et la gentillesse du personnel.
10
Jan
Дата отзыва: 27 августа 2024
Personeel is super vriendelijk, makkelijke locatie middenin Old Quarter. Met Hoàn Kiem lake super dichtbij.
10
Changho
Дата отзыва: 24 августа 2024
직원들이 모두 친절하고 적극적으로 도와줄려고 노력한다.
시설 자체는 오래되었지만 청결하게 관리하고 청소를 해서 지내는데 불편하지 않았다.
구시가지및 시내관광지 다니기에 최고의 장소이다.
프론트가 2층이지만 직원들이 미리미리 지켜보다가 케리어를 옮겨준다. 불편한건 전혀없다.
특별히 없다.
특별히 없다.
10
Leila
Дата отзыва: 24 августа 2024
Convenient, very accessible location
Superb staff
None
None
10
Huynh
Дата отзыва: 22 августа 2024
khách sạn sạch sẽ, nhân viên siêu nhiệt tình, giao tiếp dễ thương
bạn Tú quản lý rất nhiệt tình, sẵn sàng giúp đỡ khi khách cần.
không có
không có
10
Aine
Дата отзыва: 22 августа 2024
Great location, staff were all very helpful and friendly.
The floor in the bathroom was a little dirty
The floor in the bathroom was a little dirty
9
Subham
Дата отзыва: 22 августа 2024
Nice and clean room with good amenities. The hotel is well placed at the center of the city making it convenient to access the hotspots. The staff is kind and always eager to assist. Recommended.
10
Dr
Дата отзыва: 21 августа 2024
Alle waren sehr freundlich, das Family Connecting-Zimmer war super!
10
Alkan
Дата отзыва: 21 августа 2024
Es ist sehr schön und Umgebung ist alles in der Nähe.
9
Catherine
Дата отзыва: 21 августа 2024
Lovely staff, and they were really helpful in advising us on the best places to eat and drink in the Old Quarter. Also, they booked transfers and checked that we had everything that we needed during our stay. The location is great, and you are close to the vibrant life of the Old Quarter!
N/A
N/A
10
Cook
Дата отзыва: 19 августа 2024
The staff were always available and ready to help. Their hospitality was definitely my most appreciated detail of our stay. Each staff member greeted everyone warmly and provided personalized conversation and extra services without hesitation. That being said, the hotel itself is very conveniently located, and the accommodation is clean and comfortable. I would recommend this hotel in a heartbeat to anyone looking for a quiet and comfortable stay in Hanoi.
This is entirely based on my pesonal preferences. I cannot say that there is any downside to this hotel aside from the price (which is still not unreasonable).
This is entirely based on my pesonal preferences. I cannot say that there is any downside to this hotel aside from the price (which is still not unreasonable).
7
Amelie
Дата отзыва: 19 августа 2024
L’emplacement
Les prix faussement gonflés sur Booking.
Les prix faussement gonflés sur Booking.
10
Manting
Дата отзыва: 19 августа 2024
服务一流，小小的要求都满足了，行李也有人帮忙送上房间，晚上到的酒店，酒店人员非常友善的在外面等候我们。
无
无
10
Oliver
Дата отзыва: 19 августа 2024
Everyone at the hotel made us feel most welcome, from the receptionist to the travel agent and the concierge. Would 100% recommend this friendly little hotel
Absolutely nothing. The value for money was great
Absolutely nothing. The value for money was great
10
Eric
Дата отзыва: 19 августа 2024
Belle prestation pour une famille avec 3 enfants
Une suite communicante, c était très bien
Probleme avec appareil VISA
Probleme avec appareil VISA
10
Delaney
Дата отзыва: 18 августа 2024
The staff were an absolute highlight. Kind, friendly and helpful. The room with balcony was a beautiful and large room with a nice view overlooking the street. The street was not too noisy or busy but we were still close to great food options. Facilities were clean and the bed was large and comfortable.
10
Jorge
Дата отзыва: 18 августа 2024
Henry, and all the staff were very kind. All the recommendations were really fine.
10
Bich
Дата отзыва: 18 августа 2024
Nhân viên phục vụ rất chu đáo và tận tình
Không
Không
10
Fedil
Дата отзыва: 18 августа 2024
Everything was great, the location and the staff were more than wonderful
10
Melissa
Дата отзыва: 17 августа 2024
Perfect location. Lovely, big rooms for our family of 4. Very understanding staff when we had to cancel a second stay at the last minute due to a flight cancellation.
Nothing.
Nothing.
9
Laorav
Дата отзыва: 16 августа 2024
Staff was very kind, helpful and accommodating.
Location of the hotel in the center was great.
10
Mark
Дата отзыва: 15 августа 2024
Location. On a quiet road but very close to the action. Staff were fantastic. We had a two bedroom two bathroom joined together apartment; excellent for our family.
Nothing. Perfect for the price.
Nothing. Perfect for the price.
10
Elaine
Дата отзыва: 14 августа 2024
Everything was perfect! Lovely staff, lovely location, lovely hotel.
All good
All good
10
Elaine
Дата отзыва: 14 августа 2024
Henry (hotel manager) and team were exceptional. We came and went a couple of times, using the left luggage service, which was fabulous. Always warmly welcomed on return. Rooms very comfortable with everything you need, superb location. Completely recommend!
I can’t think of anything! A/C issue which was solved as soon as it was reported.
I can’t think of anything! A/C issue which was solved as soon as it was reported.
10
Florence
Дата отзыва: 13 августа 2024
Hôtel accueillant et sympathique avec personnel au top en plein centre du vieil Hanoi
10
Mohan
Дата отзыва: 12 августа 2024
Very comfortable stay. Staff were kind and helpful. Close proximity to all attractions around the old Quater. Conveniently located near walking distance to good restaurants, shopping etc.
-
-
8
Rina
Дата отзыва: 12 августа 2024
the location was excellent. close to the st joseph cathedral, the train street, the hoa lo prison, the lake n many eateries
staff were friendly.
we booked a connecting suite, supposedly 60m2 but because one of our friends could not make it last minute, not so sure if we were given what we have booked or were given 2 individual rooms as the rooms seem smaller than we booked & also picture that front desk showed us initially was different. also, price quoted for the tour to nimh binh was double that of the travel agents along the streets.
we booked a connecting suite, supposedly 60m2 but because one of our friends could not make it last minute, not so sure if we were given what we have booked or were given 2 individual rooms as the rooms seem smaller than we booked & also picture that front desk showed us initially was different. also, price quoted for the tour to nimh binh was double that of the travel agents along the streets.
10
Jasmine
Дата отзыва: 10 августа 2024
Beautiful views and lovely staff
The staff were lovely
The staff were lovely
8
Johannes
Дата отзыва: 10 августа 2024
The front desk employees were super helpful with our stay and thinking with us about tours and local dining and other stuff like that.
The other staff too although we didn't communicate that much with them.
Airco needs some revision or update. It worked, but noisy and not really accurate and a bit hard to set up correctly for us.
Airco needs some revision or update. It worked, but noisy and not really accurate and a bit hard to set up correctly for us.
9
Matthew
Дата отзыва: 10 августа 2024
The location is excellent, and the staff are attentive and genuinely interested in helping you enjoy your time in Hanoi.
10
Marius
Дата отзыва: 10 августа 2024
Alles, aber ganz besonders das super freundliche Personal!
Nichts
Nichts
10
Leonardo
Дата отзыва: 09 августа 2024
Central position, very helpful staff and clean room.
2
Hamadi
Дата отзыва: 09 августа 2024
Location and the whatsapp manager
Pretty much everything in the pictures is wrong and do not match reality in any way, rooms are old and decaying, odor of the room and bathroom is musty with water leakage that floods the entire bathroom.
Pretty much everything in the pictures is wrong and do not match reality in any way, rooms are old and decaying, odor of the room and bathroom is musty with water leakage that floods the entire bathroom.
10
Ronja
Дата отзыва: 08 августа 2024
Es war alles sehr gut. Das Personal ist sehr aufmerksam und zuvorkommend. Bei der Ankunft wird man direkt mit Snacks, Tee und Wasser empfangen und es gab sogar ein kleines Care-Paket zu Abreise. Die Lage ist super, alles was man braucht ist direkt in der Nähe und zu Fuß zu erreichen.
10
Emmeline
Дата отзыва: 08 августа 2024
L'emplacement et la gentillesse du personnel
10
Евгения
Дата отзыва: 07 августа 2024
Я в восхищении в первую очередь от персонала, настолько вежливых и учтивых сотрудников мне ещё не встречалось. Этот отель оставил самые приятные и добрые впечатления. Номера были чистыми, невероятно уютными, атмосферными - чего только стоит постельное белье с ручной вышивкой и раковина с ручной росписью - они бесподобны, а звон колоколов в течение дня добавляет романтики! Если я буду в Ханое, то теперь буду останавливаться только в этом отеле, даже экспериментировать после него не хочется. Отдельно ещё добавлю про расположение отеля - мы за два дня прошли пешком большую часть достопримечательностей вокруг - они расположены близко.
Ничего. Все отлично - не было ни одной детали, к которой бы захотелось бы придраться.
Ничего. Все отлично - не было ни одной детали, к которой бы захотелось бы придраться.
10
Carina
Дата отзыва: 07 августа 2024
Die Lage war hervorragend. Es war nachts ruhig. Die Temperatur angenehm. Sehr freundliches und hilfsbereites Personal. Unkomplizierte Abwicklung des Flughafentransfers durch das Personal (Henry) über whats app Kontakt vor der Reise. Eine super Unterkunft.
10
Hyeonsuk
Дата отзыва: 07 августа 2024
어디든 걸어가기 좋은 위치와 친철한 스탭
언제나 문을 열어주고 엘리베이터 버튼을 눌러주신
Henry 너무 고마워요.
에어컨이 살짝 약하더라고요
에어컨이 살짝 약하더라고요
10
Verena
Дата отзыва: 07 августа 2024
Very nice place close to old town but still very quiet. Close to some nice coffee places and restaurants. Amazing staff!
10
Trung
Дата отзыва: 06 августа 2024
The room is spacious with a bright window. The staffs were awesome, polite, professional, friendly and took care of us very well. Clicking the elevator button in advance when they see us entering the reception area was a subtle but nice gesture. (please ignore the second pic, I could not delete it)
8
Fiona
Дата отзыва: 06 августа 2024
Really friendly staff, we felt well looked after.
Nothing. It did the job perfectly.
Nothing. It did the job perfectly.
10
Jessica
Дата отзыва: 05 августа 2024
Supergoed ligging, enorm vriendelijk personeel en fijne familiekamer.
Als je het hotel uitstapt begeef je je binnen een paar minuten in het centrum van Hanoi.
Personeel denkt enorm mee. Bij vertrek richting Sapa kregen we pakketjes met fruit en drinken mee. Heel erg fijn!
Enige minpuntje was het bed. Matrassen zijn vrij hard, waardoor wij niet heel fijn hebben kunnen slapen
Enige minpuntje was het bed. Matrassen zijn vrij hard, waardoor wij niet heel fijn hebben kunnen slapen
10
Thiliniper
Дата отзыва: 04 августа 2024
Rooms were very comfy, and the location is great- everything is walking distance.
10
Marta
Дата отзыва: 04 августа 2024
Limpieza, ubicación y amabilidad del personal.
9
Katja
Дата отзыва: 04 августа 2024
Ruhige Lage, trotzdem absolut im Zentrum. Sehr freundliches Personal, saubere Zimmer, alles bestens.
10
Fabien
Дата отзыва: 03 августа 2024
Location, quiet area, friendly staff, clean room
10
L
Дата отзыва: 03 августа 2024
Excellent service. Henry and William are very helpful.
10
Daniella
Дата отзыва: 02 августа 2024
Excelente servicio! Henry fue de mucha ayuda en todo! Nos volveríamos a hospedar ahí y tiene una excelente ubicación!
10
Antonella
Дата отзыва: 02 августа 2024
Location and cleaness.
Staff was very kind
10
Lindsey
Дата отзыва: 02 августа 2024
With its convenient location for exploration of the Old Quarter and outstanding service, the Hanoi Center Silk Premium Hotel and Spa has quickly become my go-to choice for accommodation next time I travel to the area. The family room was great, allowing for space for both the adults and the children. I recommend a stay at this hotel!
10
Virginia
Дата отзыва: 01 августа 2024
El alojamiento es estupendo, todo está muy bien. La habitación es muy cómoda y estaba muy limpia. Además, el hotel está en pleno barrio antiguo y muy cerca del lago Hoàn Kiếm. Los miembros del staff han sido muy agradables, especialmente Henry que ha sido de mucha ayuda en todo momento y nos ha organizado muchas visitas y actividades que queríamos hacer en Vietnam. Very nice! :)
10
Laura
Дата отзыва: 01 августа 2024
possède un très bon emplacement dans le vieux quartier.
Le responsable de l'hôtel a été au petit soin avec nous.
10
Lorenzo
Дата отзыва: 01 августа 2024
Henry e il suo staff sono molto gentili e attenti ad ogni esigenza, inoltre danno buoni consigli su luoghi da visitare, tour e ristoranti da provare. La camera è confortevole e pulita.
9
Shreeya
Дата отзыва: 01 августа 2024
The room was fairly big and the location was great. The staffs were so very friendly and very nice. Really happy with the stay. Room service came regularly to clean our room.
Bed was a little bit uncomfortable for me
Bed was a little bit uncomfortable for me
8
Kieran
Дата отзыва: 01 августа 2024
It was easy to get to a lot of the activities. The A/C was amazing and the room is very large, the bed was very comfortable with plenty of pillows. We were allowed to have a shower even after we had checked out and they held our luggage for the day. The staff were really nice helping me book an airport taxi. We also got clean towels every day of our trip.
Don’t go for the massage that the hotel recommends because we felt it was over priced and didn’t do certain areas that we needed doing, sometimes it was very noisy. The breakfast was also unavailable when we were staying (even though it was advertised) so we had to go out and find it.
Don’t go for the massage that the hotel recommends because we felt it was over priced and didn’t do certain areas that we needed doing, sometimes it was very noisy. The breakfast was also unavailable when we were staying (even though it was advertised) so we had to go out and find it.
9
Heleen
Дата отзыва: 31 июля 2024
Perfecte ligging in de oude stad maar wel in een rustige straat. Dus ‘s nachts geen geluid van de straat
We hadden twee kamers met een tussendeur dus ideaal voor ons als gezin
6
Liao
Дата отзыва: 30 июля 2024
位置地點佳，離教堂跟有名的河粉店近，就在老城區逛街方便。
我在booking 訂房，入住的時候飯店接待員是一位年紀較大瘦小的男子，說要當場付款，我對越南盾不熟，直接拿張大鈔給他，後來才發現，他少找錢，硬是多收了我VND7500，有種坑殺觀光客的感覺，讓人不舒服。以後不會再來了。透過booking公佈評比後，飯店經理發訊來致歉，並提到已懲罰那位員工。考量其他年輕員工們對住客友善且樂意幫助人，為不影養他們考績，將評比從三星調整到六星。
我在booking 訂房，入住的時候飯店接待員是一位年紀較大瘦小的男子，說要當場付款，我對越南盾不熟，直接拿張大鈔給他，後來才發現，他少找錢，硬是多收了我VND7500，有種坑殺觀光客的感覺，讓人不舒服。以後不會再來了。透過booking公佈評比後，飯店經理發訊來致歉，並提到已懲罰那位員工。考量其他年輕員工們對住客友善且樂意幫助人，為不影養他們考績，將評比從三星調整到六星。
10
Ontho
Дата отзыва: 30 июля 2024
henry is the best manager i have ever seen support us for Everytime during our stay thank you
10
Bai
Дата отзыва: 28 июля 2024
Great staff, very professional and friendly.
Nothing negative to note.
Nothing negative to note.
10
Shigeru
Дата отзыва: 28 июля 2024
Henryさんはとても親切でネイティブな英語が話せます。
過ごしやすくてとても良い立地でした。
10
Elbert
Дата отзыва: 28 июля 2024
The staff was extremely friendly and helpful
There is no breakfast at the hotel. It’s not a problem because there are plenty options nearby, but booking says they offer breakfast
There is no breakfast at the hotel. It’s not a problem because there are plenty options nearby, but booking says they offer breakfast
7
Stephen
Дата отзыва: 28 июля 2024
Central to what I wanted
The walls of my room were quite dirty
The walls of my room were quite dirty
10
Li
Дата отзыва: 28 июля 2024
The staff were all really friendly and helpful, especially Henry! I checked in 2 hours early, and he asked the staff to prepare the room for me in advance and did a whole room tour for me.
nothing
nothing
8
日向子
Дата отзыва: 27 июля 2024
The staff’s service was so nice.
Especially Henry was great. He was supporting us with calling tour guide.
We could not find which bottle is shampoo or conditioner. Also, they didn’t provide any pajama.
We could not find which bottle is shampoo or conditioner. Also, they didn’t provide any pajama.
10
Clément
Дата отзыва: 26 июля 2024
Super séjour ! L’hôtel est bien placé et l’accueil est chaleureux. Henry nous a aidé à organiser les transferts et nous a donné de très bons conseils pour le reste de nos vacances 😊
10
Chloé
Дата отзыва: 26 июля 2024
Henry m’a donné un accueil parfait tout au long de mon séjour, la chambre était spacieuse et agréable
8
Cathal
Дата отзыва: 26 июля 2024
The property was in a very central location, the staff were extremely helpful and welcoming especially Henry and William. Our room was very clean and of a good standard.
Rainfall shower head wasn’t working to its full capacity. Could potentially do with replacing.
Rainfall shower head wasn’t working to its full capacity. Could potentially do with replacing.
10
Josue
Дата отзыва: 26 июля 2024
Great location, room was clean and the staff was kind and friendly.
10
Anette
Дата отзыва: 25 июля 2024
Dette hotellet hadde ekstremt hjelpsomt, serviceinnstilt og smilende personalet. Henry hjalp oss både med å bestille utflukter og reisen videre sørover i Vietnam. Vi fikk veldig god hjelp da bagasjen vår ble forsinket på flyplassen. Bagasjen kom til rette før vi skulle dra videre😊
10
Hien
Дата отзыва: 25 июля 2024
Nhân viên thân thiện nhiệt tình quản lí Tên Tú có hỗ trợ trong lúc lưu trú
10
Hillary
Дата отзыва: 22 июля 2024
We only stayed here one night. Everything was perfect. Staff and service were super friendly. Henry was really friendly and we had a lovely chat with him. He gave us tips around the city too!
10
Osada
Дата отзыва: 22 июля 2024
立地が良かったのはもちろん！おもてなしが素晴らしかったです。
友人へのサプライズをお願いしましたが、思っていた以上の事を提供してくれました^^
個人で予約していたハロン湾のツアーが突然中止になり困っていたところ、変わりになるツアーを一生懸命探してくれてプランを組んでくれました。
このホテルのお陰で最高の旅が出来ました！ありがとうございます！
9
Thiéfaine
Дата отзыва: 22 июля 2024
Nous avons apprécié l’emplacement de l’hôtel, à proximité de plusieurs de nos centres d’intérêt. La gentillesse et la serviabilité du personnel est un vrai plus ! Merci à tous. La chambre est très correcte, et la literie confortable.
Nous pensions sincèrement pouvoir profiter d’un petit-déjeuner, au regard des photos affichées sur Booking. Attention, l’hôtel ne propose pas de petit-déjeuner, ni même de restauration. Même s’il existe plusieurs options autour de l’hôtel, nous avions choisi tous les hôtels de notre séjour en fonction de la possibilité de petit-déjeuner sur place, plus pratique avec un enfant de 2,5 ans.
Nous pensions sincèrement pouvoir profiter d’un petit-déjeuner, au regard des photos affichées sur Booking. Attention, l’hôtel ne propose pas de petit-déjeuner, ni même de restauration. Même s’il existe plusieurs options autour de l’hôtel, nous avions choisi tous les hôtels de notre séjour en fonction de la possibilité de petit-déjeuner sur place, plus pratique avec un enfant de 2,5 ans.
9
Rita
Дата отзыва: 21 июля 2024
Clean comfortable property with good location centre of old quarter very friendly and helpful staff
Nothing
Nothing
10
O
Дата отзыва: 20 июля 2024
Great location, very clean and good value for money. The staff were extremely friendly and helpful which is what made the stay so pleasant.
Nothing
Nothing
10
Rde
Дата отзыва: 19 июля 2024
The service was very nice and convenient. The room is great, clean with a very good bathroom
7
Michelle
Дата отзыва: 18 июля 2024
Service was great, good location, nice decor.
Room was not like advertised in the pictures. No nice view. Our room had one small outside window which looked directly onto a garbage filled landing of the building next door, and was very small. There is no restaurant. A little more rundown than the photos eg grout, linen. A bit of attention to detail and this place could be quite nice.
Room was not like advertised in the pictures. No nice view. Our room had one small outside window which looked directly onto a garbage filled landing of the building next door, and was very small. There is no restaurant. A little more rundown than the photos eg grout, linen. A bit of attention to detail and this place could be quite nice.
9
Lien
Дата отзыва: 18 июля 2024
Heel vriendelijk personeel, Henry de manager hecht veel belang aan tevreden klanten.
Check zeker het juiste adres want er zijn verschillende hotels met bijna dezelfde naam.
Check zeker het juiste adres want er zijn verschillende hotels met bijna dezelfde naam.
10
Chung
Дата отзыва: 18 июля 2024
It was a comfy room in a clean hotel located on a very convenient street (close to lots of stuff, but much quieter). The folks working there were incredibly kind and helpful and big smiles all day. Highly recommended!
9
Shashank
Дата отзыва: 18 июля 2024
Great location.
Excellent staff (esp. Mr Henry) has been very helpful.
Ventilation & Lighting.
Ventilation & Lighting.
5
Virginia
Дата отзыва: 17 июля 2024
La gente muy amable resolvieron todas nuestras didas
La habitación vieja pequeña y sucia
La habitación vieja pequeña y sucia
10
Marc
Дата отзыва: 17 июля 2024
Quaint but very convenient, clean and everyone is helpful. Booked also our Halong Bay Trip with them which is super nice and convenient.
It might be difficult to find as other hotels have the similar name, best to book vehicle with them for convenience. Would be better if there's breakfast but everything else is great!
It might be difficult to find as other hotels have the similar name, best to book vehicle with them for convenience. Would be better if there's breakfast but everything else is great!
10
Vinícius
Дата отзыва: 17 июля 2024
Second stay here and as perfect as the first one.
Henry (the manager) and his team always go the extra mile to make your stay the best.
I totally recommend the hotel for anyone coming to Hanoi
10
Vinícius
Дата отзыва: 17 июля 2024
The hotel is located at a perfect place to explore all main attractions in Hanoi, walking distance of most of them. Old Quarter is within a 5minute walk, for example.
Service at the hotel is impeccable. All staff is very helpful and go beyond expectations in order to make your stay the best possible.
Special mention to the manager, Henry, that is always available to help out and give all the support needed, besides great tips about the city.
Michael is also always available to help out whenever needed.
I definitely recommend staying here during your visit in Hanoi.
9
Stephen
Дата отзыва: 16 июля 2024
We booked into this hotel but there was a mixup with the booking which was probably my fault as I made changes. They were very efficient transferring us to their other hotel Hanoi Silk Lullaby nearby. They were so helpful and obliging and we couldn’t fault them so thank you. The room was small for 3 of us but comfortable and only a couple of minutes walk to train street and lots of other venues.
10
Ismael
Дата отзыва: 15 июля 2024
We stay in Hanoi Center Silk Premium for our days in Hanoi. We spend a really good time in here. The room was very comfortable and clean and all the staff were very kind and dedicated specially Henry who helped us with everything we needed. We recommend this hotel and for sure we’ll be back.
10
Felix
Дата отзыва: 14 июля 2024
Great location. I got a free upgrade to a very nice room with a balcony. The hotel staff was extremely friendly and helpful, especially Henry who helped me organize everything for my further travels!
9
Aybuke
Дата отзыва: 14 июля 2024
The hotel manager is super helpful and responsive
9
Nguyen
Дата отзыва: 13 июля 2024
bạn lễ tân lúc check out và bạn luggage carrier
điều hoà của phòng
điều hoà của phòng
7
Monica
Дата отзыва: 13 июля 2024
La ubicación y el personal de 10.
Las habitaciones muy pegadas unas a otras, se escucha mucho ruido en pasillo de gente hospedada.
Las habitaciones muy pegadas unas a otras, se escucha mucho ruido en pasillo de gente hospedada.
7
Magdalena
Дата отзыва: 12 июля 2024
Das Hotel liegt in einer ruhigen Seitenstraße in der Altstadt. Daher ist es nachts nicht zu laut. Fußläufig ist vieles zu erreichen.
Das Personal ist sehr freundlich.
Wir hatten ein Deluxe Zimmer mit Stadtblick gebucht. Beim Blick aus dem Fenster hat man jedoch nur ein vermülltes Wellenblech Dach gesehen. Das Badezimmer war dreckig. Überall an den Fliesen waren dunkle Spritzer und Flecken, der Boden wurde nicht gewischt. Es befanden sich etliche Haare darauf. Auf dem Bettbezug waren Flecken. Leider kann ich die super Bewertungen überhaupt nicht nachvollziehen. Wirklich schade.
Wir hatten ein Deluxe Zimmer mit Stadtblick gebucht. Beim Blick aus dem Fenster hat man jedoch nur ein vermülltes Wellenblech Dach gesehen. Das Badezimmer war dreckig. Überall an den Fliesen waren dunkle Spritzer und Flecken, der Boden wurde nicht gewischt. Es befanden sich etliche Haare darauf. Auf dem Bettbezug waren Flecken. Leider kann ich die super Bewertungen überhaupt nicht nachvollziehen. Wirklich schade.
10
Kangyeong
Дата отзыва: 12 июля 2024
직원분 Tú 매우 친절하시고 여행지 소개도 잘 시켜주어 좋았습니다.
불편한게 있는지 확인도 잘해주시고 숙소 위치가 일단 너무너무 좋아요.
맛집도 가까이 있어 다 걸어다니기 좋고 여행하기 가성비 최고입니다.
4인 가족끼리 왔는데도 방도 넓고 추천합니다.
10
Kirsten
Дата отзыва: 11 июля 2024
Most friendly staff, nice big rooms, central location on quit street. We had very good help from Henry with booking our trip further on as well as local advice.
10
Madeleine
Дата отзыва: 11 июля 2024
The staff were extremely lovely. Henoy was so helpful and helped us out with anything we needed. The location is on a perfect street that was accessible to everything we wanted to visit
nothing !
nothing !
10
Mimi
Дата отзыва: 08 июля 2024
Everything! We cannot fault our hotel! From wonderful manager Henry in charge of everything from communication, recommendations, anything we needed was exceptional.
The value for money is fantastic, we’re a family of five and everything is within easy walking distance.
That we didn’t stay longer!
That we didn’t stay longer!
10
Mikaela
Дата отзыва: 08 июля 2024
Great location, clean & friendly staff. Henry was very helpful & informative. Rooms were lovely and clean. Has everything you could need. Henry even gave some water & snacks after checking out for travels later that day!
Nothing!
Nothing!
10
Phúc
Дата отзыва: 07 июля 2024
Bạn Tú tiếp đón rất nhiệt tình và phòng ở rất sạch sẻ.
không có gì
không có gì
10
Kaori
Дата отзыва: 07 июля 2024
スタッフ(Henry)にとても親切にしてもらいました。
快適に過ごすことができました。
この地区はどこもその様ですが景色がよくありません 。 エアコンのリモコンが壊れてました。
この地区はどこもその様ですが景色がよくありません 。 エアコンのリモコンが壊れてました。
10
Gabrielle
Дата отзыва: 06 июля 2024
The staff were incredibly friendly and helpful. The bed was enormous, the air con worked, the bathrooms were spacious and the showers were good. The staff gave us a farewell package with water and snacks when we left for our long bus ride as well which was very thoughtful and helpful.
Nothing to do with the hotel itself, but make sure you go to the right one. There are several by very, very similar names all in Hanoi Old Quarter, which meant that we turned up to two incorrect locations before finally getting to the right one. Was a confusing 2 am journey, so be sure to check twice!
Nothing to do with the hotel itself, but make sure you go to the right one. There are several by very, very similar names all in Hanoi Old Quarter, which meant that we turned up to two incorrect locations before finally getting to the right one. Was a confusing 2 am journey, so be sure to check twice!
10
Rebecca
Дата отзыва: 04 июля 2024
Lovely staff especially Henry! Very clean and good value for money as well as a good central location in the Old Quarter.
10
Jan
Дата отзыва: 04 июля 2024
Great location, large and clean rooms, friendly and attentive staff.
-
-
10
Tom
Дата отзыва: 04 июля 2024
Everything perfect. Staff was very helpfull and polite.
The small tv and no water cooker.
The small tv and no water cooker.
9
Araceli
Дата отзыва: 03 июля 2024
La ubicación y la decoración, la amabilidad
Las camas un pelin incomodas
Las camas un pelin incomodas
10
Simen
Дата отзыва: 03 июля 2024
Extremely friendly staff which welcomed us upon arrival and were helpful during the entire stay. Henry helped us with travel plans and arrangements and gave us a travel bag with snacks for when we left for the airport.
10
Bridie
Дата отзыва: 02 июля 2024
The staff was so lovely, Henry especially, was amazing help to us the whole time. Very warm and welcome hotel
10
Laurye-anne
Дата отзыва: 01 июля 2024
Le personnel était ultra gentil et attentionné envers nous !
10
E
Дата отзыва: 01 июля 2024
Perfect location, such helpful and accommodating staff and very comfortable and spacious rooms!
10
지원
Дата отзыва: 30 июня 2024
All the workers here were very, very kind and dedicated for us. They tried to make us comfy. (Even they hold the door every time we try to open. Lol)
Especially, Henry (maybe the manager of this hotel) was very nice through our travel. He let us know where to exchange money, how to use this hotel, and also recommend several travel spots around here. Thanks to him, we could make approximate schedules.
Nothing. Considering the location and age of the building, this hotel is a highly recommended hotel.
Nothing. Considering the location and age of the building, this hotel is a highly recommended hotel.
10
Marybeth
Дата отзыва: 30 июня 2024
The hotel is in the middle of everything, lots of restaurants, cafes, money exchange all around, all walking distance. If the place you want to go to is a bit further, Grab is always available and value for money too.
Nothing.
Nothing.
10
Luisa
Дата отзыва: 30 июня 2024
El personal es muy amable (Henry, Jay, Williams...)
9
Andrew
Дата отзыва: 30 июня 2024
The staff were great, from advising us on restaurants to eat at, to offering us trips to suggesting cold remedies for my son, they couldn't have done much more for us. Special thanks to Jay, Michael, and the guy on reception in the afternoon (whose name I can't remember).
10
Zhuomin
Дата отзыва: 29 июня 2024
Very clean room, great services.
We also like the sugarcane drink and bananas at reception.
Location is also great. You have pho 10 and other delicious restaurants nearby.
10
Kim
Дата отзыва: 29 июня 2024
It was a very nice stay at the hotel, which was our resting place in Hanoi in between our 2 day, 1 night Ha Long Bay Cruise. The hotel was a very convenient first stop in Vietnam since they offered car transport service, money exchange from USD to VND at a good rate (bring crisp $100 bills for best rate), and a 30 day SIM card with 4GB of data per day (about $10). They also held our luggage while on our cruise at no charge and offered water bottles and rice cracker snacks on checkout. They also offered laundry service at a good rate, which was ready for us when we came back from the cruise. We were also located on the same block as Pho 10 Ly Quoc Su and a short walk to St. Joseph Cathedral. Most importantly, the showers are enclosed separately from the rest of the bathrooms, which is not always the case. You can't beat convenience and friendly service!
There are steep steps coming up to the 2nd level where reception and hotel elevators are located. The staff will help with bringing luggage up, but be careful if you are not able to walk up about 12 steeper steps up. Just set your expectations accordingly since this is not a 5 star hotel.
There are steep steps coming up to the 2nd level where reception and hotel elevators are located. The staff will help with bringing luggage up, but be careful if you are not able to walk up about 12 steeper steps up. Just set your expectations accordingly since this is not a 5 star hotel.
10
Travelerz
Дата отзыва: 27 июня 2024
Henry is very passionate and helped our family members book our Halong Bay day tour.
The other staffs are very friendly and nice and take good care of us during our stay.
The hotel location is good, and have many good cafes and good foods.
I will highly recommend this super hotel and their passionate super teams. Awesome :)
10
Stephen
Дата отзыва: 26 июня 2024
Literally from the second we booked - I think it was under 3 minutes, we received a mail from the team confirming everything and offering to help with any enquiry prior to traveling. When we arrived they were already out in the street to guide the car in and welcome us. This is how it stayed the whole time we were there. There was fruit and drinks offered and nothing was ever a problem.
The manager Jay took time during the check in to give us insider info on where to go and saved all the pin markers in Google Maps so we could find it all later.
Here and there a few touch ups are required but they explained they had just taken over the building and were working on these things. To be very clear nothing had any impact on the stay or the enjoyment of the facilities and anything we pointed out was attended to immediately.
Here and there a few touch ups are required but they explained they had just taken over the building and were working on these things. To be very clear nothing had any impact on the stay or the enjoyment of the facilities and anything we pointed out was attended to immediately.
10
Thái
Дата отзыва: 26 июня 2024
Khách sạn vị trí trung tâm. Mấy bạn quản lý và lễ tân dễ thương. Cảm ơn bạn Henry đã hỗ trợ nhiệt tình
10
Sean
Дата отзыва: 25 июня 2024
Henry is an excellent manager who was very attentive all through my stay. The hotel has an excellent location in the Old Quarter. The room was spacious and clean. Would recommend.
10
Elias
Дата отзыва: 25 июня 2024
Top Lage in Hanoi und sehr freundliches Personal
10
Venisri
Дата отзыва: 25 июня 2024
The staff, Henry and the rest were so friendly and helpful and accommodating of all our needs. They went out of their way to sort out breakfast for us at a neighbouring hotel and even allowed us(a big family) to check out late without charging us a fee. The rooms were clean and the bed was comfy.
They do not have breakfast so you have to wither walk over to their sister hotel or take their suggeation of local food options nearby which isn't necessarily a bad thing if you're up for it.
They do not have breakfast so you have to wither walk over to their sister hotel or take their suggeation of local food options nearby which isn't necessarily a bad thing if you're up for it.
7
Rachel
Дата отзыва: 24 июня 2024
The staff were amazing. Very friendly and polite. Nothing was a problem. Opened doors/elevator for you. They were always on hand to help.
Room was clean and tidy.
The aircon wasn't the best, we had it set on 18 but didn't cool down enough and it was rather noisy. Executive balcony is standing room only.
The aircon wasn't the best, we had it set on 18 but didn't cool down enough and it was rather noisy. Executive balcony is standing room only.
9
Jo
Дата отзыва: 24 июня 2024
Very helpful staff. Very good at giving information on what to do. The joining family rooms were great.
10
Margot
Дата отзыва: 24 июня 2024
Personnel adorable, Henry a été super avec nous, ils nous a aidé pour réservé un bus pour ha giang. C’était génial
10
Debbie
Дата отзыва: 23 июня 2024
Great location for getting around Hanoi
Nothing to complain about, staff excellent, very attentive, couldn’t do enough for you 😊
Nothing to complain about, staff excellent, very attentive, couldn’t do enough for you 😊
10
Ly
Дата отзыва: 21 июня 2024
Nhân viên ở đây cực kì nhiệt tình và làm cho mình có 1 trải nghiệm rất thoả mái tại Hà Nội.
Yêu con người Hà nội quá
Không có
Không có
10
Bernhard
Дата отзыва: 21 июня 2024
sehr flexibel bei kurzfristiger Verlängerung. Außerordentlich freundliches und aufmerksames Personal, sauber & gepflegt, sehr gute Lage, ausgezeichnetes Preis/Leistungsverhältnid
nichts, was von Bedeutung ist
nichts, was von Bedeutung ist
10
Diandra
Дата отзыва: 20 июня 2024
Everything. The staff were fantastic, helped with everything I needed and made me feel so safe and homely
The shower wasn't cleaned but that's all
The shower wasn't cleaned but that's all
10
Charlotte
Дата отзыва: 20 июня 2024
The property was in a great location in the Old Quarter. Lots of great food places nearby and easily walkable to lots of things in Hanoi
The stairs at the front of the property were quite steep
The stairs at the front of the property were quite steep
10
Sal
Дата отзыва: 20 июня 2024
Very professional staff they were able to change my room to my satisfaction I really appreciate this
Nothing
Nothing
10
Khanh
Дата отзыва: 20 июня 2024
Phòng giá rẻ tuy nhiên vẫn đầy đủ tiện nghi, sạch sẽ, yên tĩnh. Toilet vệ sinh, thông thoáng.
Vị trí ngay trung tâm phố cổ, xung quanh nhiều hàng quán ăn ngon.
Đội ngũ lễ tân lịch sự, nhiệt tình và vui vẻ.
Có dịp ra lại Hà Nội sẽ book lại.
10
Micha
Дата отзыва: 20 июня 2024
The accommodation is suitable for families. It is in the center of the old city, the staff is lovely and wants to help with any problem. For example, there was a problem with the elevator that made noise during the night and made it difficult to sleep. The next day (and even though we fixed the elevator that day), the hotel staff gave us another room and went out of their way to make us accept their mistake. I really recommend the place, it's a pleasure to stay there.
10
Viktorie
Дата отзыва: 20 июня 2024
we really enjoyed our stay here, everyone was super friendly and helpful (especially Henry and William), great location and excellent bahn mi next door 😊 when we come back to Ha Noi we will definitely stay here!
10
Sofia
Дата отзыва: 19 июня 2024
Excelente ubicación el el Old Quarter de Hanoi. Muy bien situado y con excelente personal. Las habitaciones muy limpias y cómodas. Nos ayudaron también a organizar un buen tour a Lan Ha Bay.
Nada en particular todo estuvo muy bien!
Nada en particular todo estuvo muy bien!
10
Lg
Дата отзыва: 19 июня 2024
Room is clean and comfortable,the hotel is close to restaurants and the area is very safe.
10
Edmund
Дата отзыва: 19 июня 2024
Henry, Jay, William, and Michael were all so welcoming, they were absolutely fantastic. They were very warm, and personal. They were so kind and as my first stop in Vietnam helped me get accustomed. They were great with helping me book tours, rides, spa treatments.
The neighborhood is great for tourists walking distance to everything.
The massages I ordered were really good, helped with getting the tension out of my body from the long flight.
I booked the water puppet show the day before through them and I got an amazing seat.
The food tour I booked was also really good.
An adjustment to SE Asian culture, but the mattresses are quite firm. I woke up stiff, but once I hit the streets and walked around I was all good again.
An adjustment to SE Asian culture, but the mattresses are quite firm. I woke up stiff, but once I hit the streets and walked around I was all good again.
10
Chun-yen
Дата отзыва: 19 июня 2024
Great location and good value for the price, staffs were really welcoming when you arrived, especially Jake and Henry they were really helpful for every question I asked which is really helps for me as a first time traveled to Hanoi. Highly recommended.
Air con not strong enough.
Air con not strong enough.
9
Owen
Дата отзыва: 18 июня 2024
Super helpful staff, very clean and spacious room.
10
Tia
Дата отзыва: 17 июня 2024
Staff were very helpful! Location is ideal, in the heart of the old quarter but a little quieter than other areas. 5 minute walk from Train street & 8/10 minute walk from pub street.
10
T
Дата отзыва: 17 июня 2024
The personal was very polite, kind and welcoming. They answered all my questions, served me drinks while waiting for my room to be prepared, recommanded me some places to visit or to have a drink or something to eat. For the price, you would not be able to find a better place!
10
Francis
Дата отзыва: 17 июня 2024
The location is super nice with plenty of food and coffee shops within walking distance. So charming and convenient!
Our air con was not working at first but the staff is so attentive and fixed it right away for us!
Our air con was not working at first but the staff is so attentive and fixed it right away for us!
10
Margot
Дата отзыва: 16 июня 2024
Super hotel, chambre spacieuse, personnel agréable et bon emplacement
9
Paolo
Дата отзыва: 16 июня 2024
The hotel was clean, and well functioning, also thanks to Henry and the rest of the amazing staff working there! My room was very comfortable and of offered space and lots of light, coming from 2 different windows. The curtains were thick, so I was not disturbed by the light, in my sleep. The toilet clean, with a large shower, beautifully adorned. The room had lots of little details all around to make my stay more comfortable: I was even able to do some work from a nice desk. I also tried the laundry service and that was impeccable. I have to say this again: the staff has probably been the kindest, nice and more efficient I have ever encountered at a hotel.
The property is located in the middle of the Old Quarter and it is definitely easy to explore most tourist attractions and areas from there: I walked everywhere, being able to get to destination within 15 minutes max. Located on a small road, with basically zero traffic, my room (and I guess the others as well) was very quiet, and yet had a nice view on the surroundings.
The property is located in the middle of the Old Quarter and it is definitely easy to explore most tourist attractions and areas from there: I walked everywhere, being able to get to destination within 15 minutes max. Located on a small road, with basically zero traffic, my room (and I guess the others as well) was very quiet, and yet had a nice view on the surroundings.
7
Quentin
Дата отзыва: 16 июня 2024
We got 2 connected rooms for the family which gave us plenty of space for the 4 of us.
The bed for comfortable, the AC was working.
The staff was really friendly, they contacted us after the booking to get additional information, arranged pickup/drop at the airport (additional charge of course).
Overall it's a nice hotel and well located.
Too close to the elevator which was a bit noisy The shower didn't have hot water At 7am, the cleaning staff was doing something in the corridor, chatting, moving things around so we could hear everything from the room and got us woken up.
Too close to the elevator which was a bit noisy The shower didn't have hot water At 7am, the cleaning staff was doing something in the corridor, chatting, moving things around so we could hear everything from the room and got us woken up.
10
Edward
Дата отзыва: 14 июня 2024
Large room l, massive bed and great bathroom.
Some ants in the room otherwise all good
Some ants in the room otherwise all good
9
Yong
Дата отзыва: 14 июня 2024
The location and its not near to noisy street or pubs
two pillows for each pax instead of one small pillow + one cushion (they call it a small pillow). The family room is more spacious but we can heard the motor sound at the room next to the lift shaft.
two pillows for each pax instead of one small pillow + one cushion (they call it a small pillow). The family room is more spacious but we can heard the motor sound at the room next to the lift shaft.
10
Gary
Дата отзыва: 14 июня 2024
The hospitality is top notch and the staff would always greet you by the door with the biggest smile. The assisted us throughout, and even helped us with our luggage. Henry was super helpful throughout. He is always there for us and is always very cheery! He even gave us a list of food recommended upon request. A big Thank you to Henry and the team!
The bed was very big and comfortable. The pillows are so soft and comfortable too. We had a really nice sleep here! The shower facilities were great, but the water temperature is a little on and off and we had some difficulty getting the right temperature at times. (sometimes a little too hot hahahah)
It is also very conveniently located near Pho 10 and very walkable to most restaurants.
10
Jasmine
Дата отзыва: 13 июня 2024
Amazing, highly recommend!! Jay was lovely and really helpful. Thank you
7
Alexander
Дата отзыва: 13 июня 2024
**Title: Excellent Value for Money!**
I recently stayed at silk boutique in Hanoi and was pleasantly surprised by the quality and service provided for just $30 per night. Here's a detailed review of my experience:
**Location:**
The hotel is conveniently located in the heart of Hanoi, within walking distance to many major attractions such as the Old Quarter, Hoan Kiem Lake, and numerous local eateries and shops. The area is vibrant and full of life, making it easy to explore the city on foot.
**Room:**
The room was clean and comfortable, with all the basic amenities one might need. The bed was cozy, and the air conditioning worked perfectly, which was essential given the hot weather. The bathroom was also clean, with a decent shower and complimentary toiletries. While the room was not very spacious, it was well-organized and sufficient for a short stay.
**Service:**
The staff were incredibly friendly and helpful. They provided useful information about local attractions and even helped arrange tours and transportation. Their English was quite good, which made communication easy. The housekeeping staff did a great job of maintaining the cleanliness of the room daily.
**Facilities:**
The hotel offers free Wi-Fi, which was reliable and fast. There is also a small restaurant on-site where breakfast is served. The breakfast options were limited but adequate, including both local and western dishes. For the price, the inclusion of breakfast was a nice touch
**Value for Money:**
Overall, this hotel offers excellent value for money. It's an ideal choice for budget travelers looking for a comfortable and clean place to stay in a central location. While it doesn't have the luxury amenities of higher-end hotels, it provides everything you need for a pleasant stay at an unbeatable price.
**Conclusion:**
I highly recommend silk if you are traveling to Hanoi on a budget. The combination of great location, friendly service, and clean accommodations makes
10
Crc
Дата отзыва: 13 июня 2024
スタッフの方が気さくで良い方ばかりでした。ロビーにあるお菓子とバナナ、飲み物も好きなだけ持っていって良いよ！と言ってくださったり、明日ハロン湾のツアーに行くという話をすると朝早くからバナナとお菓子、ペットボトルの水を袋に入れて朝渡してくれたり、近くの美味しいお店も教えてくれました。
今回は2人1部屋３泊で¥16,221でした。1人1泊¥3,000もしなかったのですが、部屋もシャワールームも綺麗で広く、清掃も早く助かりました。虫いません。部屋には、テレビ、冷蔵庫などがあり、テレビはYouTubeを見たり、ネトフリも繋げます。トイレはトイレットペーパー流せます。また、タオルがとてもいい香りでした。6月に来たので強い雨が降る時間もあったのですが、部屋に大きな傘があったので助かりました。ロビーでも傘を貸して貰えました。
ホテルの前には可愛いカフェやベトナム料理のお店、現地のかごバッグなど雑貨が買えるお店も揃っていて、ハノイ市内を歩いて観光が出来るので、立地もとても便利です！！歩いて５分くらいの場所にコンビニもあります。
Googleマップではホテルの住所がthe noble swan hotelになっていますが、そこで合ってます🙆♀️(2024/06/13)
ハノイ自体もとても素敵な街だったので、またこのホテルに泊まりに来たいです^^
無いです。
無いです。
10
Dsa
Дата отзыва: 13 июня 2024
The location was superb. A lot of shops, masseuses, restaurants within a few minutes of walk. Very close to the khiem lake. The staff very kind and helpful. They helped arrange a taxi for us for a very reasonable rate. They also provided a room for our family to freshen up before leaving for the airport at a much discounted rate.
The hotel room is very small. The balconies is more like a juliette balcony, which is only a single step out. Still, you do not expect to spend too much in the room so its ok.
The hotel room is very small. The balconies is more like a juliette balcony, which is only a single step out. Still, you do not expect to spend too much in the room so its ok.
10
Timon
Дата отзыва: 13 июня 2024
What we liked most during our stay at the hotel was the service. The staff was exceptionally attentive, friendly, and went above and beyond to make our stay comfortable and enjoyable
7
Ashima
Дата отзыва: 12 июня 2024
Definitely worth the price considering the location - great restaurants and bars just around the corner. The room has basic facilities but the staff was ever so sweet.
2
Glen
Дата отзыва: 12 июня 2024
The central location
False address. You are booking into a different hotel which is a few doors up and inferior to the one you find on Googlemaps. The hotels are named the same as to confuse those booking. Also the room was advertised as city/neighbourhood view and looked into a brickwall
False address. You are booking into a different hotel which is a few doors up and inferior to the one you find on Googlemaps. The hotels are named the same as to confuse those booking. Also the room was advertised as city/neighbourhood view and looked into a brickwall
10
Alex
Дата отзыва: 12 июня 2024
Amazing staff, so happy to help and give brilliant advice on local attractions cafes and restaurants. The rooms were incredibly clean and comfy, beautiful bathrooms. We enjoyed our stay so much we booked another night!
Jay is the best customer service manager in Vietnam.
10
Kyoko
Дата отзыва: 11 июня 2024
スタッフのみなさんがとてもフレンドリー。
ジェイさんやマイケルさんがとても良くしてくれました。観光地についてマップを指しながら教えてくれるし、他の地域への移動も、リムジンを手配してくれました！
強いて言えば窓から景色が見えなかったことかな。でも、ハノイ旧市街地のど真ん中にあるホテルなので、一歩外に出ればすぐに景色が楽しめるよ！
強いて言えば窓から景色が見えなかったことかな。でも、ハノイ旧市街地のど真ん中にあるホテルなので、一歩外に出ればすぐに景色が楽しめるよ！
9
Peter
Дата отзыва: 11 июня 2024
Room with a balcony hot water and bed were good.great staff.william and Henry spoke very well and always looked after us.
10
Michael-jim
Дата отзыва: 11 июня 2024
The property was situated in the less busier road nearby to st joseph cathedral & the famous pho 10 restaurant.
10
Andrew
Дата отзыва: 10 июня 2024
Extremely helpful staff boosted our enjoyment in Hanoi. Staff went out of their way to ensure our requests for assistance were met in a timely and helpful manner.
No negative feedback at this hotel -only positive experiences.
No negative feedback at this hotel -only positive experiences.
10
Friederike
Дата отзыва: 10 июня 2024
Very friendly staff who was happy to help with other bookings and very accommodating in moving dates around. Really nice rooms and perfect location
10
Luong
Дата отзыва: 09 июня 2024
rất hài lòng, nhân viên rất nhiệt tình đặc biệt bạn henry. lần sau lại ghé
8
István
Дата отзыва: 09 июня 2024
Segítőkész személyzet és a szállás tökéletes elhelyezkedése. Annak ellenére, hogy az old quarter közepén helyezkedik el, nagyon csendes. A szobák tiszták.
Felszereltség, illetve a személyzet egy részével nehézkesebb volt a kommunikáció.
Felszereltség, illetve a személyzet egy részével nehézkesebb volt a kommunikáció.
10
C
Дата отзыва: 08 июня 2024
When we first arrived the hotel. We were warmly welcomed and assisted by Jay and other frontline staff, which made our trip much smoother. Thank you very much for your help during our stay!
The location of the hotel is great too! We can literally walk to everywhere in the Old Quarter.
Overall, this hotel is a great choice for budget travellers.
10
Maxime
Дата отзыва: 08 июня 2024
During my recent second stay at the Hanoi Silk Center Hotel & Spa, I had yet another outstanding experience. The hotel's location is unbeatable, situated right in the heart of the city, making it easy to access all major attractions and activities. I would gladly return to this hotel for any future visits to Hanoi. Highly recommended!
The rooms provide incredible value for the price, with all necessary amenities included: a kettle with coffee and tea, and a bathroom equipped with three different shower settings and a small bidet beside the toilet. Naturally, the rooms are air-conditioned, ensuring a comfortable stay.
From the moment I stepped in, the staff's exceptional hospitality made me feel like I was in a 5-star establishment. The door was always opened for me, every greeting came with a smile, and the staff was consistently ready to help. A huge thank you to Henry, who took exceptional care of me throughout my stay. The level of service was remarkable, including a thoughtful snack bag when I departed for the airport, as well as insightful activity suggestions and recommendations for the best times to visit places like Train Street.
Our last night at the hotel was just as perfect as the rest of our stay. Everything was consistent and exceeded expectations. Once again, highly recommended!
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10
Maxime
Дата отзыва: 08 июня 2024
During my recent second stay at the Hanoi Silk Center Hotel & Spa, I once again had an outstanding experience. From the moment I stepped in, the staff's exceptional hospitality made me feel like I was in a 5-star establishment. The door was always opened for me, every greeting came with a smile, and the staff was consistently ready to help.
A huge thank you to Henry, who took exceptional care of me throughout my stay. The level of service was remarkable, including a thoughtful snack bag when I departed for the airport, as well as insightful activity suggestions and recommendations for the best times to visit places like Train Street.
The rooms provide incredible value for the price, with all necessary amenities included: a kettle with coffee and tea, and a bathroom equipped with three different shower settings and a small bidet beside the toilet. Naturally, the rooms are air-conditioned, ensuring a comfortable stay.
The hotel's location is unbeatable, situated right in the heart of the city, making it easy to access all major attractions and activities. I would gladly return to this hotel for any future visits to Hanoi. Highly recommended!
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10
Maxime
Дата отзыва: 08 июня 2024
I recently stayed at the Hanoi Silk Center Hotel & Spa and had an absolutely excellent experience. From the moment I arrived, I was treated exceptionally well by all the staff. It felt like staying in a 5-star hotel. The door was always opened for me, I was greeted with a smile and a friendly hello every time, and the staff was always ready to assist.
A special mention goes to Henry, who took care of me wonderfully. The hospitality was top-notch, including providing a small bag of snacks when I left for the airport, offering activity suggestions, and giving recommendations on the best times to visit attractions like the Train Street. Truly outstanding service.
As for the rooms, they offer excellent value for the price. All the amenities are there: a kettle with coffee and tea, and the bathroom is well-equipped with three different shower settings, including a small bidet next to the toilet. The rooms are, of course, air-conditioned.
Moreover, the hotel's location is fantastic, right in the center of everything, making it easy to access all the key activities and attractions. I would happily return to this hotel on my next visit to Hanoi. Highly recommended!
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10
Gary
Дата отзыва: 06 июня 2024
The rooms were very clean, big and well equipped with everything we needed. The staff was extremely helpful and friendly and was always available to help at any time with anything we needed. The front desk staff was especially helpful including Henry and the other workers who went above and beyond to make our stay exceptionally better. All and all we had an excellent experience at this hotel and recommend for anyone wanting to stay in Hanoi.
9
Kate
Дата отзыва: 06 июня 2024
The staff were very friendly. They couldn’t do enough for us. The room was clean and well equipped
Nothing everything was good
Nothing everything was good
9
Arnauld
Дата отзыва: 06 июня 2024
Chambre spacieuse et agreable avec une belle fenetre.
Le manager est tres reactif et prend soin des voyageurs.
Une bonne adresse sur Hanoi.
10
Phượng
Дата отзыва: 05 июня 2024
Vị trí thuận lợi, nhiều dịch vụ xung quanh. Phòng rộng, đẹp, sạch sẽ.
10
Cristina
Дата отзыва: 05 июня 2024
The location was very good! Amid the bustle of Hanoi's old quarter, the hotel is situated in a quiet side street. Just steps away from a great pho shop.. and cathedral too. Loved the old tiles in the bathroom and the cute sink too.
The stairs leading up to the reception are a little challenging for my creaky knees but the hotel staff are alert and attentive and always come to help me with my luggage 💖. Also, can always take the lift from the spa level 1 😊
The stairs leading up to the reception are a little challenging for my creaky knees but the hotel staff are alert and attentive and always come to help me with my luggage 💖. Also, can always take the lift from the spa level 1 😊
10
Hồng
Дата отзыва: 05 июня 2024
Everything was good. The manager was so helpful, nice, friendly, and very supportive!
nothing
nothing
10
Nina
Дата отзыва: 05 июня 2024
Nice hotel, great location, friendly staff. Jay and Henri were always of great help. We also booked a Halong bay trip with them.
Great value for money overall.
P.S. when arriving look at the address and not the name, it goes with the (i guess) old name the noble swan or smth
10
Jisoo
Дата отзыва: 05 июня 2024
Great location and truly exceptional service!!!
Well worth the price!
The staff (Jay and Henry) are absolutely amazing.
I have never had such sweet and helpful hoteliers before, and they definitely added to the overall experience!
They gave us great recommendations on what to do in Hanoi, where to eat, helpful tips, and even helped book shuttles to/from Cat Ba Island (which I definitely recommend).
The room was a bit small but with the location being in the center of Old Quarter, I'd still recommend it to anyone reading this :)
10
Frawley
Дата отзыва: 04 июня 2024
Absolutely amazing location and amazing staff. William in reception took very good care of us along with another younger staff member we never got the name of. They offered to help with SIM cards, day trips, transfers, etc. Couldn’t recommend more for a stay in Hanoi!
10
David
Дата отзыва: 03 июня 2024
Das Personal war einzigartig und sehr zuvorkommend. Auch die Lage des Hotels ist sehr gut. Wir haben unseren Aufenthalt sehr genossen und kommen gerne wieder.
10
Doherty
Дата отзыва: 03 июня 2024
Excellent location, the hotel was on a lovely quiet street away from the noise and hustle and bustle of old town, but still walking distance to everything you could want.
The beds were comfy, rooms were clean, stocked minibar and bathroom supplies. Decor of the hotel was exceptional and some lovely views of the city from our 7th floor balcony.
The staff of this hotel were just fabulous, and the manager Jay was simply superb. He truly went above and beyond to cater to my mum and me. He even went and got me a SIM card when other places were trying to scam me!
I highly recommend this place to people new to Vietnam as the staff here will offer little nuggets of information that will aid you in navigating the cities many markets and monuments.
One thing I will recommend it to double check the name of this hotel if you are coming from the airport. There are THREE centre silk hotels which is confusing to both travellers and taxi men alike. This one has to say PREMIUM to get the right place.
Laundry was a little pricier than expected but needs must :)
Laundry was a little pricier than expected but needs must :)
10
Yq
Дата отзыва: 03 июня 2024
The staff are very friendly and helpful. Had a wonderful stay here
10
동
Дата отзыва: 02 июня 2024
직원들이 친절했고 가성비가 좋았습니다.
하롱베이 여행 등을 예약했는지 생각이 있는지 물어보고 예약 잡는걸 도와줬으며 다른곳보다 싸게 다녀왔습니다.
10
Pogrányi
Дата отзыва: 02 июня 2024
Was very nice and personell very kind and helpful. Thanks for Jay for the useful information, help and organising everything we asked for
10
Danna
Дата отзыва: 30 мая 2024
The staff was so nice from the moment I arrive, they even gave me snacks before I went on a day tour. If I had a problem, I would just tell them and they would try to fix it.
The hotel was very cozy and near to walking distance from Train Street, St. Joseph Cathedral, it has a very good location.
10
Joseph
Дата отзыва: 30 мая 2024
Excellent service. They provided laundry service and even a breakfast packed up for us before we departed for Halong Bay. Would come back again. Special shout-out to Henry, who made us feel at home.
9
Mary
Дата отзыва: 30 мая 2024
Clean, cozy and quiet place! Very professional administrator.
Receptionist needs to be more attentive to details and his responsibilities.
Receptionist needs to be more attentive to details and his responsibilities.
10
Paulette
Дата отзыва: 30 мая 2024
ROOM
The room was extremely spacious and the beds very comfortable.
SHOWER
The best shower on our visit to Vietnam as we always have issues with the drains not draining properly but this was fantastic
ARTWORK
The artwork and decor was lovely
NOISE
We had no noise which was great as Hanoi especially Old Quarter can be noisy.
LOCATION
Perfect location with no noise and great little eateries ie Bahn Mi place next door was amaaaazing and love Egg Yolk for the best egg coffees
STAFF
Well all I can say is that this hotel excels because of the great staff they have. Jay, Henry, Michael, Wiliam and Leah were amazing throughout our stay. Jay knew we were sick a few days before we flew back home and kindly arranged a sandwich and fruit for us as we stayed in the room for a day or so and he would message and ask us how we were doing which is so so caring of him, and Henry escorted us to the pharmacy around the corner and back for medicine.
These are the things that make a hotel stay special and will return for sure and stay here again. Thanks so much guys!!
Can't think of anything
Can't think of anything
10
Daniel
Дата отзыва: 29 мая 2024
Super clean room and hotel. very good location in old quarter. The staff was very friendly and welcoming. Thank you to Jay, William, Michael, Henry
9
Clodagh
Дата отзыва: 29 мая 2024
Very central location, was awesome for doing anything in the old quarter. The main lake and market are 5 minute walk away! The staff here though really made it for us. Jay, William, Michael and Henry were very good to us. They really couldn’t do enough for us and they really made our stay here very special.
The air con took a while to cool the room, since it was exceptionally hot, it would’ve been nice if it could’ve blasted us with cool air right away rather than trickle it.
The air con took a while to cool the room, since it was exceptionally hot, it would’ve been nice if it could’ve blasted us with cool air right away rather than trickle it.
10
Matthew
Дата отзыва: 29 мая 2024
The property was very clean and well managed, Henry in reception was especially helpful with sorting our check out and helpful throughout our stay.
I also accidentally broke a soap dispenser in the bathroom when taking a shower, and the hotel were very understanding of the accident and replaced with some soap for me to use.
Nothing, the property was very nice.
Nothing, the property was very nice.
10
Jaideep
Дата отзыва: 28 мая 2024
It’s very well located in the heart of the old quarter area of Hanoi. Ideal for leisure tourists. Despite the hustle and bustle of the area, the hotel offers a quiet experience. The rooms are tasteful, and the quality of the furniture is excellent.
The air conditioning in the room is just about adequate. It takes a while for the room to cool down, especially during the day.
The air conditioning in the room is just about adequate. It takes a while for the room to cool down, especially during the day.
10
Rita
Дата отзыва: 28 мая 2024
Very friendly staff, comfortable clean rooms snd great location
Na
Na
10
Geraldine
Дата отзыва: 28 мая 2024
Jay was our hotel manager and he organised all our trips with ease and professionalism. The staff were outstanding, nothing was too much trouble, I can't recommend this hotel & staff highly enough definitely as it's right in the old quarter central to everything
Nothing
Nothing
10
Simon
Дата отзыва: 28 мая 2024
The room was big, clean and very comfortable. Staff were really friendly and helpful. Very Good central location to see and get to the main attractions in Hanoi and elsewhere.
9
Ya
Дата отзыва: 27 мая 2024
The room was spacious, providing ample space to relax and unwind after a day of exploring the city. The staff were incredibly nice and always ready to assist with any needs or questions. A special shout-out to Jay, who went above and beyond to ensure my stay was comfortable and enjoyable. Highly recommended for anyone visiting Hanoi!
The location is a bit far from the night market area if you want to walk back to the hotel. No breakfast provided by the hotel, so, be reminded to buy something for your breakfast.
The location is a bit far from the night market area if you want to walk back to the hotel. No breakfast provided by the hotel, so, be reminded to buy something for your breakfast.
10
Lasse
Дата отзыва: 27 мая 2024
Super zentrales Hotel mit freundlichen Mitarbeitern. Es hat uns sehr gefallen, dass man direkt im Hotel, bei Jay, Touren und weiteres buchen konnte. Er spricht sehr gut Englisch und ist sehr professionell. Außerdem konnten wir problemlos unser vieles Gepäck kostenlos für über eine Woche im Hotel ablegen, während wir in Vietnam unterwegs waren.
Henry und das Team haben sich immer toll um uns gekümmert. Egal ob es um nächtliches Check-in, einen kleinen Proviant oder Taschen tragen ging. Vielen Dank !
10
H
Дата отзыва: 27 мая 2024
Great location, Amazing staff very professional and helpful. The rooms were very clean and confortable
Not much really. I had a fantastic stay. Big thanks to the staff!
Not much really. I had a fantastic stay. Big thanks to the staff!
10
Tatiana
Дата отзыва: 27 мая 2024
I loved the sumpathy and attention we received froy Jay, customer service manager, and the rest of the hotel staff. Really gente, always ready to help you. They made us feel at home. We will return there for sure when we are again in Hanoi.
10
Milena
Дата отзыва: 26 мая 2024
The staff were all extremely kind, welcoming, and helpful, and were able to assist with anything from food recommendations to further travel to Sapa, Ha long bay, sim cards, etc
The location is really good and convenient, overall I really recommend this
9
Kester
Дата отзыва: 26 мая 2024
Location impeccable, jay and his team were excellent
10
Jaeheon
Дата отзыва: 25 мая 2024
도심에 위치했지만 조용한 곳이어서 푹 잤습니다. 합리적인 가격에 숙소도 넓어 가족여행 마무리를 성공적으로 할 수 있었어요! JAY와 Micheal의 친절 덕분에 숙소에 정도 많이 들었습니다. 창밖으로 보이는 전경이 참 낭만적이었습니다~
커피포트가 조금 작은 거 말곤 다 좋았어요!
커피포트가 조금 작은 거 말곤 다 좋았어요!
10
Sam
Дата отзыва: 24 мая 2024
The team here are incredible. The stay was super comfy and the location was exceptional. Jay recommended things for me to do (which I did all of) and it all exceeded my expectations. The team will go above and beyond. I’ll be back!
The location and comfort of the rooms
The location and comfort of the rooms
10
Urasaki
Дата отзыва: 23 мая 2024
部屋は綺麗で、立地も良いです。
スタッフのみなさんも優しくて、良い思い出になりました。Henry、Jay、William、Thank you!
特にありません。
特にありません。
10
Marius
Дата отзыва: 23 мая 2024
Bra beliggenhet og veldig sentralt i gamlebyen. Veldig hyggelig og hjelpsomt personal.
10
Meghan
Дата отзыва: 23 мая 2024
Great location. Staff were absolutely amazing particularly Jay, Michael and William. They helped with bags, waited with us for transport and even organised for water and snacks for our day tour.
10
Luis
Дата отзыва: 22 мая 2024
Probably the best place to stay in Hanoi. Amazing staff and great communication.
10
Suseno
Дата отзыва: 22 мая 2024
The staff is extremely helpful and the location is prime. Jay, Henry, Michael, Leah, and William made sure I’m always properly greeted and accomodated.
The floor is dusty, but it’s mostly due to the choice of flooring instead of lack of cleaning
The floor is dusty, but it’s mostly due to the choice of flooring instead of lack of cleaning
10
Wook
Дата отзыва: 22 мая 2024
숙소는 호안끼엠 호수에서 가까이 위치하고 있으며, 성요셉성당을 비롯하여 유명한 식당들을 찾아가기 좋습니다. 우리가 체크인 할 때 Williams와 Henry라는 직원이 환영을 해 주었으며 기분이 좋아지는 친절함을 체크아웃까지 잃지 않았습니다. 숙소에서 내려다보이는 도시의 풍경은 놀라웠습니다. 방의 청결 상태도 훌륭했으며 에어컨 성능은 우리를 시원하게 하기에 충분했습니다.
체크아웃 날 밤 귀국 비행편이었는데, 하루종일 짐을 보관 해주었습니다. 귀국을 위해 숙소를 다시 찾았을 때 공항까지 가는 택시를 안전하게 불러 주었으며 떠나는 순간까지 친절한 서비스를 제공해 주었습니다.
무엇보다 Williams 직원에게 감사합니다. 그는 자신의 일을 즐기는 것으로 보였으며 진정으로 행복해 보였습니다. 호텔을 찾는 손님을 기분 좋게 해주는 Williams가 늘 행복했으면 하며 다음 하노이 여행에 반드시 다시 찾아 인사하고 싶습니다. 우리의 하노이 여행을 기분 좋게 만들어 주어 고맙습니다!
없음
없음
10
Aldo
Дата отзыва: 21 мая 2024
The place was really clean and very good located. The staff was super friendly, all of them, special mention for Henry and his friends who were really helpful with the recommendations.
Everything was fine
Everything was fine
10
Rai
Дата отзыва: 21 мая 2024
The staff of this hotel was very sweet, warm and wen out of the way to get us things. We felt like we are living with a family in Hanoi. Everybody Jay, Henry, William, Michael and Lia were absolutely amazing.
This hotel in in the centre so everything was accessible. Excellent location.
9
Lauren
Дата отзыва: 21 мая 2024
The staff were very friendly and helpful. The location was perfect to explore the old quarter.
9
Quân
Дата отзыва: 20 мая 2024
The location is in the old town so it’s quite convenient for visting Hoan Kiem lake, puppet water show,…There are a lot restaurants near by. The staff was so nice and supportive
10
Pascal
Дата отзыва: 19 мая 2024
Le personnel est au petit soin pour organiser au mieux votre séjour
10
Jack
Дата отзыва: 19 мая 2024
Good location. Staff were very helpful and gave me a breakfast bag both mornings for my trip and my trip to airport.
Nothing.
Nothing.
10
Martini
Дата отзыва: 18 мая 2024
Great Location. Staff friendly. Top recommend.
Pressure of shower water a bit weak.
Pressure of shower water a bit weak.
10
T
Дата отзыва: 18 мая 2024
We really enjoyed our stay here. The staff, including Jay, were so friendly and accommodating. They helped us to arrange our airport transfer and they also changed it when our flight was delayed. The location is very convenient for visiting Hoan Kiem lake and the Old Quarter. Our room was comfortable and very quiet for the middle of the city. I would highly recommend this hotel!
10
Ern
Дата отзыва: 18 мая 2024
10 STARS! Excellent service! Special mention to Jay, Henry, Michael and William! We should’ve stayed here a bit longer. I definitely recommend staying here if you are visiting Hanoi.
10
Ciaran
Дата отзыва: 18 мая 2024
Hotel staff were extremely friendly and helpful, greeted us on arrival, with helpful tips on the location, gave us a map of local amenities, Henry was so helpful.
when checking out we were given a small gift pack, with fruits etc, a nice touch and very much appreciated, would highly recommend this hotel if you are visiting Hanoi.
10
Sevtap
Дата отзыва: 17 мая 2024
Super zentrale Lage! Sehr freundliches Personal, insbesondere Henry hat sich sehr viel Mühe gegeben. Die Zimmer sind sehr sauber und die Betten gemütlich. Wir kommen gerne wieder!
9
Hardip
Дата отзыва: 16 мая 2024
Very good staff there behaviour was excellent
Central located
Central located
10
Ben
Дата отзыва: 16 мая 2024
Excellent in every way. Spotless rooms, incredible, personal service. Lunch bag for us before our day excursions, let us store our bags on layovers even when we weren’t staying in the hotel, carried our bags to our room. Jay was only ever a text away to sort any concerns or answer any questions. Right in the centre of Hà Nội too, you could not ask for a better hotel or staff. 5 stars. Thank you so much to everyone at the hotel.
Nothing
Nothing
10
Kieran
Дата отзыва: 16 мая 2024
Clean and great facilities in the perfect location staff could not be more friendly and helpful wonderful stay
10
Jackson
Дата отзыва: 15 мая 2024
Very central location, staff are some of the best I've come across in my travels, extremely accomadating and helpful, Jay couldn't have helped more. Rooms are clean and comfortable. Have booked to stay again when I return to Hanoi. Thank you very much!
10
Christiane
Дата отзыва: 14 мая 2024
All staff was super helpful and nice, especially Henry. Airport pickup worked perfectly.
7
Robin
Дата отзыва: 13 мая 2024
Clean. Friendly staff during the day time.
Avoid the staff during the evening. They’ve lost our car. It took me 40 minutes to get it back and they charged us more than quoted.
Avoid the staff during the evening. They’ve lost our car. It took me 40 minutes to get it back and they charged us more than quoted.
8
Gavesh
Дата отзыва: 12 мая 2024
There is no breakfast at this hotel. Location wise it is at prime location. Rooms are ok.
A room that didn't have any window or ventilation.
A room that didn't have any window or ventilation.
10
Anna
Дата отзыва: 12 мая 2024
Personalet var vanvittigt imødekommende og hjælpsomme med alt. Værelset var stort og rent og pænt. Absolut et besøg værd!
9
Zrinko
Дата отзыва: 12 мая 2024
Great location, helpful staff on hand, clean room, nice view from the room, vibrant neighbourhood
Greasy iron that was promptly replaced, loud housekeeper (only the first morning)
Greasy iron that was promptly replaced, loud housekeeper (only the first morning)
10
Eemeli
Дата отзыва: 12 мая 2024
Room was lovely, spacious, and clean with a beautiful view from the balcony. The staff was helpful and always friendly. The location was perfect for a short sightseeing trip in Hanoi
10
Emmanouil
Дата отзыва: 12 мая 2024
The hotel was centrally located, the rooms were very clean and spacious and the staff did everything they could to help us and make or stay trouble-free.
9
Juliane
Дата отзыва: 11 мая 2024
Staff super friendly and attentive. Very welcoming and kind.
Shower head could be renewed.
Shower head could be renewed.
10
Hamish
Дата отзыва: 11 мая 2024
The staff were exceptional and especially Jay who was very friendly and helpful. William was also a friendly face to see.
10
Alessia
Дата отзыва: 10 мая 2024
Hotel staff is very friendly. The room is clean and the location of the hotel is perfect as you can reach everything by foot. Hotel staff member Jay knows everything. He knows the best food places, shopping and sightseeing places or activities. We could also buy a sim card in the hotel which was very helpful. We really enjoyed our stay so that we booked again a room in that hotel.
10
Yuval
Дата отзыва: 09 мая 2024
Very good people, helped with everything we needed, they were welcoming and had great manners.
The room was clean, big enough for 2 and had all the things we needed.
As a country with very high humidity, we would have to expected a better AC
As a country with very high humidity, we would have to expected a better AC
10
Aurélie
Дата отзыва: 08 мая 2024
Nous avons passé un super séjour dans cet hôtel! Très bonne localisation! Et mention spéciale à Jay qui s’est démené pour toute l’organisation de notre séjour!
9
Asim
Дата отзыва: 08 мая 2024
location is central near to train street.
staff was very helpful.
Mr. Jay personally received us and upgraded our room as well.
10
Daniel
Дата отзыва: 07 мая 2024
The hotel is very clean and well organised, all the staff is very welcoming and kind. Jay has been available for helping with suggestions the whole time. We will recommend to anyone!
10
Nhung
Дата отзыва: 07 мая 2024
The property is in the center of everything. Staffs are very helpful and friendly.
None
None
10
Winfried
Дата отзыва: 06 мая 2024
Wir sind sehr freundlich empfangen worden und insbesondere Jay war uns bei unserer weiteren Reiseplanung sehr behilflich. Er hat uns eine Mehrtagestour gebucht und unsere Weiterreise nach Sapa organisiert.
Die Schiffsreise war ein besonderes Erlebnis durch ein Upgrade.
Das Hotel können wir selbstverständlich weiterempfehlen.
10
Ashley
Дата отзыва: 05 мая 2024
Super friendly and accomodating staff. Excellent location in a quiet road.
Thanks for a lovely stay.
Nothing. Everything was perfect.
Nothing. Everything was perfect.
10
Anastasija
Дата отзыва: 05 мая 2024
It’s all about the people who work there, such a kind and hospitable personnel, they went above and beyond to make sure we have a comfortable stay. Everything was sorted in promt manner, they helped us with taxi, tour bookings and even managed to find us a room, when we decided to extend our stay. Location is superb as well, even though the streets are busy rooms very quiet and we had a good night sleep.
10
Shih
Дата отзыва: 05 мая 2024
Staffs are very friendly, flexible and supportive during our stay.
Many tourist attractions, nice restaurants and cafe are near the hotel but also having a comparably quiet environment.
I will definitely recommend this hotel to my friends and family going to Hanoi.
None
None
10
Elena
Дата отзыва: 04 мая 2024
The hotel location is ideal, the room was very spacious and well decorated. The personnel was extremely helpful. We had a night train booked on the day of our departure, so the hotel kindly kept our bags and let us take a shower also providing clean towels before heading to the train station.
10
Mathilde
Дата отзыва: 04 мая 2024
le personnel était très gentil !!
c’est central
10
Nicolas
Дата отзыва: 04 мая 2024
Le personnel est à l’écoute et très accueillant.
L’emplacement est idéalement situé, il y a une laverie juste à coté, le restaurant Pho 10 juste au bout de la rue et on est à 5mn de la rue du train.
9
Lebrun
Дата отзыва: 03 мая 2024
Emplacement top dans une rue calme, le personnel est aux petits soins et les chambres sont agréables.
Il manque peut-être le petit déjeuner
Il manque peut-être le petit déjeuner
10
Serena
Дата отзыва: 02 мая 2024
Il letto è stato molto comodo e morbido, cosa non comune in Vietnam (ma l'ho notato dopo questo hotel), la stanza molto luminosa e spaziosa, con vista sulla strada sottostante, ma nonostante ciò silenziosa. Aria condizionata indispensabile e bella fredda.
9
Andrew
Дата отзыва: 02 мая 2024
Excellent stay, helpful friendly staff in a great quiet location. We left for Halong Bay cruise and staff kindly stored our rucksack for the night before our return to Hanoi.
Breakfast facility would have been a bonus, but we went to the variety of great coffee shops along the street so not a huge issue.
Breakfast facility would have been a bonus, but we went to the variety of great coffee shops along the street so not a huge issue.
9
Heather
Дата отзыва: 01 мая 2024
Lovely large room with free coffee, tea and water. TV which has Netflix on. Beautiful room and spacious bathroom. Shout out to Jay who helped with everything such as laundry and information.
Very small but there was a spare mattress in the room
Very small but there was a spare mattress in the room
8
Frederiksen
Дата отзыва: 01 мая 2024
Convenient location, very helpful staff & the higher levels were surprising quiet for a busy area & provided a good view of the area.
10
Vu
Дата отзыва: 29 апреля 2024
Vị trí tốt, đi bộ phố cổ gần, nhân viên nhiệt tình, phòng sạch sẽ
9
Leon
Дата отзыва: 29 апреля 2024
Really nice people, Jay and everyone of the employees are willing to help you. They made it comfortable for each of us and we were with 5, 2 adults and 3 children 10,12 and 14 years old. The rooms are cosy and have airco which is great after the change in weather from 10 degrees in Holland to 36 in Hanoi.
8
Stephen
Дата отзыва: 28 апреля 2024
Very knowledgeable and helpful staff. Top marks.
Great central location.
Comfortable.
I was expecting more from the city view. Not worth paying more for. Not as good value as some other hotels we stayed at in Hanoi.
I was expecting more from the city view. Not worth paying more for. Not as good value as some other hotels we stayed at in Hanoi.
10
Robertino
Дата отзыва: 28 апреля 2024
La struttura è pulita il il personale è cordiale ed accogliente ed aiuta a risolvere tutti i problemi e vicino al centro città
10
Josh
Дата отзыва: 25 апреля 2024
Great location. Staff couldn’t be any more helpful. Jay gave us some great recommendations and when our plans for the Ha Giang loop changed last minute Jay helped us by arranging an extra nights stay and a room for us on our return into Hanoi at 3am. Wouldn’t look anywhere else to stay on my next visit to Hanoi.
10
Pei
Дата отзыва: 24 апреля 2024
Kindly service and perfect lobby manager.
If you are concerned about hotels, that is your best choice. 😀
10
Livia
Дата отзыва: 24 апреля 2024
The room was spacious, the people very nice, bathroom very clean, bed large, very good!
10
Alexander
Дата отзыва: 24 апреля 2024
Super nice staff, many thanks to the whole team!
9
Toon
Дата отзыва: 24 апреля 2024
We made a very good choice with this hotel. It is very well located. Clean rooms and super staff.
Nothing
Nothing
10
Josh
Дата отзыва: 23 апреля 2024
The central location within Old Quarter
Not much, perhaps the stairs going up to reception
Not much, perhaps the stairs going up to reception
10
Nemanja
Дата отзыва: 23 апреля 2024
Everything went great at my stay. The super is very friendly and helpful. Good location in the centre of Hanoi. Within walking distance lots of food places, monuments and there’s public square, night market and lake within 8 min walk.
9
Dubus
Дата отзыва: 23 апреля 2024
Hôtel agréable dans une petite rue très sympa dans un quartier animé et central. Je vous préconise quand même les chambres à étage élevé, nous étions au 8eme en suite communicante, parfaite pour une famille de 4 personnes. L'ensemble du personnel et son manager sont très accueillants, je les remercie vivement pour leur accueil et gentillesse.
Peut être un peu trop de meuble inutile, fauteuil et table qui prenne de la place, c'était le cas de notre chambre. Par contre coté prix, cela vaut le prix barré et non le prix initial.
Peut être un peu trop de meuble inutile, fauteuil et table qui prenne de la place, c'était le cas de notre chambre. Par contre coté prix, cela vaut le prix barré et non le prix initial.
10
A
Дата отзыва: 22 апреля 2024
The staff were super friendly! Jay helped us a bunch and even upgraded our room. We liked it so much we booked this place a second time
10
Samina
Дата отзыва: 20 апреля 2024
We are Incredibly glad that we have chosen this hotel!!! First of all, the staff, William and Jay just made our stay in Hanoi very comfortable, with smile on their face all the time, full devotion and help throughout our vacation!!
You should be open -minded towards hotels in Hanoi, not all rooms have a nice picturesque view, a balcony etc, it is as it is, our first room was a bit darkish and small, and we were unbelievably happy to have our room upgraded, so we had an amazing room with a view! All the facilities in the room worked perfectly, the room was cleaned every day, no noises disturbed us ( the street is very calm), we loved to come back every time. I highly recommend this hotel!
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9
Emma
Дата отзыва: 19 апреля 2024
Super friendly staff. They even have us a little bag of water and snacks for the trip
8
Wei
Дата отзыва: 19 апреля 2024
The staff on duty spoke good English and were helpful with recommendations. The location was convenient to get around old quarter.
The hotel is in a lively area so there is quite a bit of street noise even late at night.
The hotel is in a lively area so there is quite a bit of street noise even late at night.
10
Martin
Дата отзыва: 18 апреля 2024
The staff were very friendly and the location was superb, brilliant access for everything in the old quarter
The staff were so friendly and very reasonably priced would definitely stay here again.
The staff were so friendly and very reasonably priced would definitely stay here again.
10
Yannick
Дата отзыва: 18 апреля 2024
The rooms are very beautiful and spacious, and the location couldn’t be better. Jay and his team were very friendly, attentive and helpful. Highly recommended.
10
Henri
Дата отзыва: 17 апреля 2024
l'emplacement, le confort , la
disponibilité et l'amabilité de tous les membres du personnel, l'organisation de la croisière à Lang Ha vraiment le lieu où il faut s'arrêter
partir 😁
partir 😁
10
Satoko
Дата отзыва: 17 апреля 2024
スタッフの方々にとても良くして頂きました。ツアーデスクでハロン湾のツアーを申し込みましたが、おすすめいただいたツアーもとても満足でした。その際の説明もわかりやすくしていただきました。3名で宿泊しましたが、お部屋もきれいで、十分なスペースでした。またこちらに来たいです。
特にありません
特にありません
10
Jessica
Дата отзыва: 17 апреля 2024
Staff are amazing, so helpful and friendly, ask them anything and they will help you! Really made my travel and arrival less stressful
Bed and pillows are so comfy had a great sleep
Lovely hot waterfall shower good pressure
Great location close to everything really and some good food places on same street
Towels could do with upgrading as showing some wear but not complaining as the price, location and service are fantastic values for money and that is the only thing I can think of!
Towels could do with upgrading as showing some wear but not complaining as the price, location and service are fantastic values for money and that is the only thing I can think of!
8
Frans
Дата отзыва: 17 апреля 2024
The staff very attentive especially Jay, he help us to rent a car and tell the driver where to go.
Hanoi Center Silk hotel have 3 different address, taxi driver have to go to other hotel before.
Hanoi Center Silk hotel have 3 different address, taxi driver have to go to other hotel before.
10
Wan
Дата отзыва: 17 апреля 2024
The hotel staffs are amazing. Especially Jay, the hotel manager has been very friendly and supportive. He has been very responsive when we ask questions on WhatsApp and he also provided us many recommendation for food.
We arrived at 3:00 am in the morning and they are willing to let us do early check in so we don’t have to sleep in the lobby.
Overall, it’s a pleasant experience and I would for sure recommend it.
10
Bennett
Дата отзыва: 16 апреля 2024
Great location, great rooms and the staff are amazing. The staff are so friendly and helpful.
The amazing staff and location.
The amazing staff and location.
9
Renae
Дата отзыва: 16 апреля 2024
The location was in a prime spot. Access to everything in the old quarter. The room was very large. We had a two bedroom apt.
9
Léo
Дата отзыва: 15 апреля 2024
The girl at the reception was great and perfect
Thank you
Hotel very quiet and confortable
8
Heer
Дата отзыва: 15 апреля 2024
The location is amazing, super central and access to everything.
The room was a great size, and the staff there was exceptional, very very helpful!
10
Shan
Дата отзыва: 15 апреля 2024
Great hotel, awesome location, friendly staff and my room was amazing. I stayed here for my last night in Hanoi and wish I could have stayed longer!!
Nothing
Nothing
9
Prasanth
Дата отзыва: 15 апреля 2024
The location is great. We needed a family interconnecting room and we got what we asked for. The room was basic. AC worked well, lighting was dim but adequate. No view. Bathroom was as expected. Few toiletries were provided but we had our own so didn’t matter. Coffee and croissant place 10 steps away.
Mosquitoes in the room when we checked in but Jay took care of it right away. Jay was very helpful from before arrival to entire time during our stay.
Mosquitoes in the room when we checked in but Jay took care of it right away. Jay was very helpful from before arrival to entire time during our stay.
10
Nick
Дата отзыва: 15 апреля 2024
Staff are amazing and are very friendly and helpful. Clean, neat and tidy in a great location for a great price.
Nothing … excellent value and location.
Nothing … excellent value and location.
10
Anastasia
Дата отзыва: 15 апреля 2024
The staff were so lovely and helpful. Jay in particular was very attentive. We needed to organise some transport and he explained all the available options, including Grab, so wasn't trying to push a specific company on us. Greeted us by name, everytime we walked past. Made the stay very special.
Location of the hotel is good, very close to everything.
Highly recommend!
Nothing
Nothing
10
Greta
Дата отзыва: 15 апреля 2024
Very central, really really nice staff who helped us book the Ha Giang Loop.
9
Julie
Дата отзыва: 14 апреля 2024
Un très bel hôtel en plein cœur du centre ville. La rue est plutôt calme donc très agréable. Les chambres sont spacieuses, propres et très confortables. Personnel aux petits soins, je recommande !
9
Steffen
Дата отзыва: 14 апреля 2024
Lage ist top, insbesondere wenn man das Nachtleben in Hanoi erleben möchte
Personal super freundlich und bemüht: ein Problem (s.u.) wurde behoben, indem ein Zimmertausch durchgeführt wurde. Das Hotel hat für uns auch unseren Rücktransport zum Flughafen und eine Sightseeing-Tour im Jeep organisiert.
Wir hatten 2 Familienzimmer mit Verbindung. In einem der Zimmer gab es erheblichen Geruch nach Zigarettenrauch. Wir haben dies bemängelt, woraufhin wir neue Zimmer (selbe Konstellation, d.h. 2 Familienzimmer mit Verbindung) bekommen haben.
Wir hatten 2 Familienzimmer mit Verbindung. In einem der Zimmer gab es erheblichen Geruch nach Zigarettenrauch. Wir haben dies bemängelt, woraufhin wir neue Zimmer (selbe Konstellation, d.h. 2 Familienzimmer mit Verbindung) bekommen haben.
10
Jana
Дата отзыва: 13 апреля 2024
Great strategical place near the famous Pho restaurant in the old centre. Very kind and helpfull personal, specially Jay and pleasant rooms
8
Bo
Дата отзыва: 12 апреля 2024
location is super great, very convenient, the st where hotel is has many delicious restaurants and coffee bars. The staffs especially the manager is super nice, and warmhearted.
The air conditioner is bad to be honest, maybe it’s too old ? It’s noisy and not acutely.
The air conditioner is bad to be honest, maybe it’s too old ? It’s noisy and not acutely.
10
Owen
Дата отзыва: 11 апреля 2024
This hotel is clean, well-located, has strong WiFi, spacious rooms... all the stuff you could ask for in a hotel. And at a great price, too. 10/10. But the real treat here is the staff. Jay and the rest of the staff at the Hanoi Center Silk Premium spoke excellent English and were all so kind to us, they offer help with anything you could want to do in Vietnam, from booking other activities to recommending food, sights to see, etc. Every time we came into the lobby to go out or come back they greeted my girlfriend and I by name, asked us how we were doing, and just in general made us feel extremely welcome and respected. We had some snafus with our plans one day, and they helped us out with everything, they're always opening the door for you, carrying stuff for you, offering water/tea/snacks, they packed a goodie bag for us when we left (just to be nice). We both agreed that it was one of the best hotel experiences we've had in a long time, and we travel six months a year. I was really, really impressed. (and it's not one of those scenarios where they're looking for a kickback or tips or anything. They're just good people.) i'd return here anytime I'm in Hanoi.
nothing
nothing
9
K
Дата отзыва: 11 апреля 2024
Fantastic location. Could walk to all tourist attractions. Endless food options all around. Staff were incredibly friendly and helpful. Couldn’t have done anymore to help us have a wonderful stay.
Nothing we didn’t like
Nothing we didn’t like
10
Carla
Дата отзыва: 11 апреля 2024
The hotel itself was an amazing location, rooms spacious and cleaned daily.
The noble swan (hanoi centre silk premium) staff where so nice while staying here very polite and always so helpful ( the people we met whilst staying were Jay, Leah, Micheal, Williams Kai and Cedric) they really made the accommodation even better
Would definitely recommend this hotel if visiting Hanoi.
N/A
N/A
9
Samantha
Дата отзыва: 10 апреля 2024
The staff were very friendly and attentive. Very helpful and lovely.
10
Déborah
Дата отзыва: 10 апреля 2024
Excellent séjour dans cet hôtel, la localisation est excellente. Très jolie vue depuis la suite.
10
Mel-lisa
Дата отзыва: 09 апреля 2024
The location is central and ideal for walking to and from popular tourist spots. The bed was massive and the room was very clean. I felt extremely safe staying here as a solo female traveller. I spoke to Jay on the morning of checking out and you can tell he was very passionate about providing quality hospitality. He was very sweet and nice to talk to. Thank you Jay!
10
Ivan
Дата отзыва: 09 апреля 2024
Comfortable beds and outstanding service by the staff.
10
Jack
Дата отзыва: 09 апреля 2024
Best Hotel in Hanoi and Jake and the staff were amazing
10
Mirza
Дата отзыва: 08 апреля 2024
The excellent location is the biggest plus point on paper; however, for us, it was the courteous and exceptionally helpful staff that made our stay truly unforgettable.
We found the amount of furniture in the room slightly excessive but the hotel staff promptly helped remove unnecessary items to give us more usable floor space.
We found the amount of furniture in the room slightly excessive but the hotel staff promptly helped remove unnecessary items to give us more usable floor space.
7
Janina
Дата отзыва: 07 апреля 2024
The location was perfect. In the middle of the Old Quarter and so close to the big old church and many restaurants. The bed was really comfortable.
The room was really dark. The furniture is all black or a really dark brown. That is just a personal taste but I don’t really like it so dark in the room. Also one person of the staff was super nosy. I wanted to wash my laundry and found a great place close by. When I came back with my laundry he looked at the receipt inside my laundry bag to see where I got it done and how much it was.
The room was really dark. The furniture is all black or a really dark brown. That is just a personal taste but I don’t really like it so dark in the room. Also one person of the staff was super nosy. I wanted to wash my laundry and found a great place close by. When I came back with my laundry he looked at the receipt inside my laundry bag to see where I got it done and how much it was.
9
Aleksandra
Дата отзыва: 07 апреля 2024
Really love staying at this place, location is perfect, rooms are spacious
Facilities are little bit old, but that doesn’t affect comfort
Facilities are little bit old, but that doesn’t affect comfort
10
Emma
Дата отзыва: 07 апреля 2024
Very central, staff very friendly and went out of their way to assist. Hotel room clean and had essentials in bathroom like tooth brush and tooth paste, comb and shower gel and shampoo. Enjoyed our stay and would stay again.
9
Daniel
Дата отзыва: 05 апреля 2024
I cannot thank Jay, William and the team enough - they made sure to go out of their way to look after us (5 adults/3 children) during our stay. Jay also arranged our trip to Ninh Binh from the hotel. Location is perfect within the old quarter as we could walk everywhere. Would definitely return! Thanks very much again!
10
James
Дата отзыва: 05 апреля 2024
Staff were extremely friendly and helpful. I left my iPhone charger in the hotel room and they kindly organised it to be delivered to Ninh Binh within 24 hours.
10
Ilka
Дата отзыва: 02 апреля 2024
Sehr netter Service, hat uns beim einrichten der Handy Sim Karte geholfen.
Top Lage.
9
Max
Дата отзыва: 02 апреля 2024
The room was nice, with a good view of the immediate surroundings (we were only 3 floors up but the view was still good). Everything was clean and well maintained in the room and bathroom.
Mr Jay at reception was exceptional in supporting me and my girlfriend through our trip. He really went above and beyond to help us and acted almost like our travel agent for our time in Vietnam. He fully organised our Ha Giang Loop tour and created a whatsapp group so we could update on our progress/phone him if we had any problems along the way. Truly fantastic service from Mr Jay. Even after we had checked out and moved to other places, he helped us book buses and other activities etc.
My girlfriend was also very pleased with the massage service that she enjoyed in our room.
An improvement that I would suggest is that downstairs from the lobby, there is a shower/bathroom that you can use even after checking out. I used this after checking out as I waited for the bus to Ha Giang. While it is great to have access to this shower, this particular shower could use a clean.
An improvement that I would suggest is that downstairs from the lobby, there is a shower/bathroom that you can use even after checking out. I used this after checking out as I waited for the bus to Ha Giang. While it is great to have access to this shower, this particular shower could use a clean.
10
Aarya
Дата отзыва: 31 марта 2024
Love the location. We had excellent service - so personable and friendly. They gave us many recommendations which we took up! Will definitely come back here when we can!!
7
Lindsey
Дата отзыва: 31 марта 2024
The location was perfect for our first few days in Hanoi. Great base to explore from. The staff got in touch as soon as we booked with great recommendations of local amenities and things to see.
The rooms were tired and not spotlessly clean like you’d hope. They’re fine, but not as they look on the pictures.
The rooms were tired and not spotlessly clean like you’d hope. They’re fine, but not as they look on the pictures.
10
Yi
Дата отзыва: 30 марта 2024
Employees are really nice. They contacted me as soon as I booked the hotel. They offers lots of different tours and it’s east to book with them. You can be picked up at the hotel. During my stay, everything’s clean and the service is good.
The air conditioner is a bit old and noisy during the night.
The air conditioner is a bit old and noisy during the night.
10
Priyadharsini
Дата отзыва: 30 марта 2024
Hotel was located on a quiet street very close to the hustle and bustle of the city. We could walk to several tourist spots. Staff was very helpful and easy to talk to.
9
Aitor
Дата отзыва: 30 марта 2024
Excelente ubicación a dos manzanas de la catedral.
El personal, muy amable y agradable.
La habitación confortable con una cama muy cómoda
Que no tenía restaurante para desayunar.
Que no tenía restaurante para desayunar.
10
Markus
Дата отзыва: 30 марта 2024
Wir waren vom Hotel sehr begeistert. Der Empfang war super, das Zimmer war sehr schön und der Zimmerservice hat sehr gut gearbeitet. Die Lage war sehr zentral. Das Zimmer war trotzdem ruhig. Bei der Abreise konnten wir unser Gepäck bis am Abend deponieren. Auch duschen vor dem langen Rückflug wäre möglich gewesen.
10
Amilner
Дата отзыва: 29 марта 2024
Hôtel très bien situé dans le vieil Hanoï.
Personnel très efficace et sympathique. Toujours attentif aux clients et prêt à aider.
Nous sommes arrivés très tôt et le directeur a fait en sorte que notre chambre soit prête le plus rapidement possible.
Nous recommandons cet établissement.
10
N
Дата отзыва: 29 марта 2024
La ubicación era súper céntrica pero a la vez en una calle que no tenía tanto tránsito
Nos guardaron el equipaje mientras hacíamos tours fuera de Hanói, nos coordinaron la lavandería.
Jay fue el mejor en cuanto al customer service nos ayudó con muchas solicitudes que tuvimos durante nuestras tres estadías.
Para nosotras no es problema pero el hotel no tiene opción de desayuno
Para nosotras no es problema pero el hotel no tiene opción de desayuno
10
Nguyen
Дата отзыва: 29 марта 2024
Tất cả nhân viên đều nhiệt tình hỗ trợ và luôn hỏi thăm khách mỗi ngày. Luôn có người mở cửa chào đón và xách đồ giúp bạn khi lên bậc thềm phía trước khách sạn. Khách sạn ở vị trí tốt, có thể đi bộ ra các điểm ăn uống ngon của Hà Nội, cửa hàng quần áo và hồ Gươm. Phòng được dọn dẹp sạch sẽ mỗi ngày.
8
Alexander
Дата отзыва: 28 марта 2024
Lokation og sødt personale.stille. Hyggelig gade.
Lignede ikke helt det på billederne
Lignede ikke helt det på billederne
10
Grützmacher
Дата отзыва: 28 марта 2024
Cozy room. Great location, friendly staff. Nice bathroom.
10
Lawrence
Дата отзыва: 28 марта 2024
Very friendly hosts, Jay speaks very good English and was able to help with anything we needed.
Location is very convenient. Close walk to convenience stores, food, shopping. Close to the lake.
The shower had mould on the ceiling.
The shower had mould on the ceiling.
10
Jose
Дата отзыва: 27 марта 2024
Location Is great, and personel Is really nice and friendly
Bed Is very confortable
Personel also helps in all they can to make your stay pleasant
10
Sarah
Дата отзыва: 26 марта 2024
Everything i liked it from welcoming me until i checked out. Jay is a great guy that helped me step by step before i even arrived. Very responsive , Thank you Jay
Nothing
Nothing
10
Paul
Дата отзыва: 26 марта 2024
Zeer gied ontvangst en zeer behulpzaam bij regelen van prive tour
Nette kamer en goede douche
Vertrokken om 8 en kregen nog iets mee voor onderweg. Heel attent.
9
Marie
Дата отзыва: 25 марта 2024
L'équipe est très accueillante et nous a beaucoup aidé, les chambres et l'emplacement sont bien, tout était propre. Merci au personnel!
10
X
Дата отзыва: 24 марта 2024
its very warmly and the room its pretty comfortable.
many thanks to jay for his kind help .
see u next time
10
Ine
Дата отзыва: 24 марта 2024
Super hjælpsomt og meget flexibelt personale. De hjalp med bookinger ud over det sædvanlige og hvad man på nogen måde kunne forvente. Stort tak til Jay og resten af personalet for at være enestående.
10
Sriparna
Дата отзыва: 22 марта 2024
Located at the heart of Old quarter, the hotel is at a prime location. The stay was quite comfortable and they offered us an upgrade too! The best thing about the property was definitely the people who made us feel like at home. They do go above and beyond and leave no stone unturned so that guests have a good time.
10
Lisa
Дата отзыва: 22 марта 2024
Super Lage, sehr nettes und hilfsbereites Personal, sauber!
8
Katarina
Дата отзыва: 21 марта 2024
A Hotel with a great Location in the Heart of (Hanoi City) old quarter.
Stepping out of the hotel, you're right in the middle of the city, just a few steps away from the Cathedral. Coffee shops and traditional Vietnamese restaurants are plentiful everywhere.
Night markets and the lake are within walking distance.
Jay is incredibly helpful and friendly, a wonderful character who communicates with you before and after your arrival.
Our room was a "Connecting Suite City View", and upon arrival, it was a bit chilly and the lighting was inadequate, which are simple issues you might encounter in any hotel. However, the location overshadowed all other negatives.
If you arrive at the hotel at night, there might be a slight disappointment as the contrast between the nighttime ambiance and the daytime surroundings is quite significant. However, when you wake up in the morning, you'll realize you're in a completely different place. You will love it!
Additionally, the hotel's actual appearance may slightly differ from the photos, but it still holds its appeal. Just a gentle reminder to keep an open mind and enjoy the authenticity of the experience. Moreover, it would be appreciated if they could consider a gentle refresh of their furnishings, rooms, and particularly the bathrooms.
Additionally, the hotel's actual appearance may slightly differ from the photos, but it still holds its appeal. Just a gentle reminder to keep an open mind and enjoy the authenticity of the experience. Moreover, it would be appreciated if they could consider a gentle refresh of their furnishings, rooms, and particularly the bathrooms.
9
Julie
Дата отзыва: 20 марта 2024
Nothing fancy but clean and well located. The staff was extremely warm and helpful.
10
Vera
Дата отзыва: 19 марта 2024
Very nice rooms, good service, very good location in city center and still a silent street
-
-
10
Tim
Дата отзыва: 19 марта 2024
Super Lage.
Zimmer war sauber.
Das Personal ist äußerst Hilfsbereit. Jay hat uns viele Essenstipps gegeben und gezeigt wo wir in Hanoi hin sollen. Wir würden das Hotel definitiv weiterempfehlen. Es gibt kein Frühstück in der Unterkunft aber wir haben extra ein kleines Essenspaket bekommen.
10
Lila
Дата отзыва: 18 марта 2024
O quarto é bastante confortável. Toileteries é de shampoo e shower gel. O staff é maravilhoso! Muito solícito e preocupado com nossa estadia. A localização também é maravilhosa. O custo benefício é certo!
10
Venkatachalam
Дата отзыва: 18 марта 2024
The hotel is in an amazing location. The rooms were really clean and very comfortable beds. The staff are also so helpful! They helped us with taxi’s to airports, booking tours for halong bay, and even helping us with little things through the day. One of the nicest staff of any of my hotel stays. Made the trip that much better.
10
Benjamin
Дата отзыва: 18 марта 2024
Emplacement idéal dans une rue calme du centre.
Accueil exceptionnel !
Je recommande
6
Marin
Дата отзыва: 17 марта 2024
前日にwhatsappで連絡があり、予定していたコネクティングルームがトイレ故障により使えないとのこと。臭いがひどいそうで。
姉妹ホテルをアレンジされました。ホテルのマネージャーがかなり丁寧に謝り、好印象でした。帰りの空港までのタクシー費用を負担してくださりました。
10
Agerskov
Дата отзыва: 17 марта 2024
Meget imødekommende og venlig personale
Skønt værelse, meget centralt
Skønt værelse, meget centralt
10
Amy
Дата отзыва: 16 марта 2024
Great location and the staff really took care of us. Thank you so much especially to William & Jay.
8
Ming
Дата отзыва: 16 марта 2024
Don't be surprised if you get contacted beforehand with travel advice, seems to be a general thing when traveling to Hanoi. The staff at the location was exceptionally great, especially Jake who speaks English really well. The room was very spacious and the hotel is located in a quiet area close to where all the action is in the Old Quarter.
We only stayed one night, unfortunatley there were dirt stains on the bathroom floor. The balcony was also a lot smaller than expected, basically would only book it for smoking. The hotel was a little hard to find because it still had the old name on Google (Noble Swan) and there are tons of other "Silk" hotels.
We only stayed one night, unfortunatley there were dirt stains on the bathroom floor. The balcony was also a lot smaller than expected, basically would only book it for smoking. The hotel was a little hard to find because it still had the old name on Google (Noble Swan) and there are tons of other "Silk" hotels.
10
Ian
Дата отзыва: 15 марта 2024
The staff were super attentive, offered a cup of tea and cake at reception, Jay handled the passport and registration in whilst we refreshed ourselves. Every time that we entered or left the building the door was opened and the receptionist stood up, greeted us and called the lift for us. Michael, the bell boy, was enthusiastic and courteous. When it was time to leave Vietnam they arranged our transport to the airport.
The only downside was the steps leading up to the lobby, but there was always somebody on hand to carry bags etc
The only downside was the steps leading up to the lobby, but there was always somebody on hand to carry bags etc
10
Mohamed
Дата отзыва: 15 марта 2024
L’accueil, personnel au top souriant et de bon conseil.
La localisation est superbe au milieu du vieux quartier
10
Manish
Дата отзыва: 15 марта 2024
Small cosy hotel with a super friendly staff , specially Jay , who upgraded our room , even though the Hotel was running full. The beds were comfortable and the room size was apt. Ideal location to stay in the Old Quarter Area. Michelin Star restaurant serving the best Pho just 50 mtrs down the street . Multiple Barbeque and Banh Mi outlets all around the Hotel . Hoan Kiem Lake just a 7-8 minute walk which is a great place too relax and also shop. The Beer street , crawling with pubs and bustling till the late night is about a 10 minute walk is one really needs to visit specially over the weekend.
Suggested to the Hotel Management to add Breakfast too .
Suggested to the Hotel Management to add Breakfast too .
10
Sarah
Дата отзыва: 14 марта 2024
Comfortable room, excellent location (central to old town but not too noisy), super friendly and helpful staff.
10
A
Дата отзыва: 13 марта 2024
Had an amazing stay !! The staff were so attentive and helpful, giving us many great recommendations of things to do and eat around Hanoi. Location was perfect, right in the heart of the Old Quarter, surrounded by many cute and delicious coffees and restaurants. Would definitely stay here again !!
Nothing
Nothing
10
_vinod
Дата отзыва: 13 марта 2024
Everything was impeccably managed there; the staff exuded friendliness, allowing us to check in early and assisting us in finding a SIM card and a great restaurant.
N/A
N/A
8
Misqui
Дата отзыва: 12 марта 2024
Ubicación es buena, está en una zona muy turistica y a unos 10 minutos caminando del lago Hoan Kiem, calle para la zona es tranquila. La habitación y cama fueron cómodas. El personal nos ayudo mucho, especialmente Jay fue de mucha ayuda para los paseos y nos ayudo a tomar tickets de tren a otra ciudad y avión para regresar a Hanoi y en frontdesk William muy amable. Nos ayudaron a coordinar servicios de transporte desde y al aeropuerto. No probamos en restaurante que dicen en booking ni para desayuno o cena, no sabiamos estaba, si hay opciones a pasos del hotel. Fuimos en temporada de Febrero por lo cual el clima era frío y con lluvias los días que estuvimos, igual pudimos pasear.
Tomamos paseos a Halong Bay y Ninh Bihn por el día, fue en dos días muy frios y nublados/ lluvia, nos falto más orientación en el clima para esos paseos y ropa adecuada, igual los disfrutamos. Para turistas recomendamos si se transladan entre ciudades usar avión y bookearlo con tiempo, el tren es el medio seguro en vietnam no los buses, pero los viajes son largos y no son muy cómodos.
Tomamos paseos a Halong Bay y Ninh Bihn por el día, fue en dos días muy frios y nublados/ lluvia, nos falto más orientación en el clima para esos paseos y ropa adecuada, igual los disfrutamos. Para turistas recomendamos si se transladan entre ciudades usar avión y bookearlo con tiempo, el tren es el medio seguro en vietnam no los buses, pero los viajes son largos y no son muy cómodos.
10
Jean-marc
Дата отзыва: 12 марта 2024
La propreté , le personnel et la proximité avec les principaux centres d’intérêts
Rien
Rien
10
Michael
Дата отзыва: 11 марта 2024
Great staff and location. Jay and the team could not be more helpful and friendly.
10
Benjamin
Дата отзыва: 10 марта 2024
On arrival i was greeted by the porter who offered me tea and made me feel extremely comfortable. The room was very clean and comfortable. They even gave me a snack pack for my transfer to the airport.
Nothing.
Nothing.
9
Marie
Дата отзыва: 10 марта 2024
L’emplacement est top, à deux pas des incontournables d’Hanoï
Ras
Ras
9
Roberto
Дата отзыва: 10 марта 2024
Le personnel est très attentif. Donne des conseils judicieux.
L’hôtel est situé dans le quartier près de la Cathédrale et du lac Hoan Kiem; chouette pour être à Hanoi et visiter Hanoi.
Nous avons accepté l'aide de l’hôtel (qui possède une sorte d'agence de voyage) pour organiser la suite de notre séjour au Vietnam : Ha Long terrestre, trek à Sa Pa et Motor Tour (4 jours à moto) à partir de Ha Giang. Ce fut très bien organisé et le suivi était direct (par Whatsapp). Bon rapport qualité/prix. Nous conseillons à tout le monde.
8
Edwin
Дата отзыва: 10 марта 2024
Location was great. They did change more than what we were quoted cause we used a cc. Other places did not
Noisy ac had to turn it off at nights
Noisy ac had to turn it off at nights
9
Michael
Дата отзыва: 09 марта 2024
Very nice Hotel in the center of the old quarter of Hanoi. The staff was super friendly and helpful. My room was functional, very clean and the value for money is unbeatable.
9
Liza
Дата отзыва: 09 марта 2024
Perfekt beliggenhed og meget serviceminded personale.
Larmede, men sådan er det jo når beliggenheden er så central.
Larmede, men sådan er det jo når beliggenheden er så central.
10
Ryoma
Дата отзыва: 09 марта 2024
スタッフの方がとても親切で、レストランの予約や航空券の印刷をお願いすると快く対応してくれた。
部屋も快適。
10
Jesper
Дата отзыва: 09 марта 2024
Everything is great! I don't want to list them all, but everything works as expected. the staff go out of the way to help with your travel needs.
Hotel is quiet.
Room is dark. Happens everywhere I've stayed at so far though. There are several hotels with the name "Hanoi centre silk..." Be sure to go to the right one
Room is dark. Happens everywhere I've stayed at so far though. There are several hotels with the name "Hanoi centre silk..." Be sure to go to the right one
9
Pascale
Дата отзыва: 08 марта 2024
L’emplacement, l’accueil et le service
Pas de petit déjeuner servi à l’hôtel
Pas de petit déjeuner servi à l’hôtel
10
Johanna
Дата отзыва: 07 марта 2024
The hotel was great! Super clean, big room, very central location, great service! Jay was very friendly, spoke good English and helped with our night bus :) We can highly recommend.
Nothing to declare ;)
Nothing to declare ;)
10
Maja
Дата отзыва: 07 марта 2024
Wszystko było wspaniale! Niesamowicie uprzejma i pomocna obsługa (w szczególności Jay!) pokoje czyste, doskonała lokalizacja i super wygodne łóżko. Nasz najlepszy hotel w Hanoi
10
Allen
Дата отзыва: 06 марта 2024
A return stay for us; we were warmly welcomed back.
The staff are exceptional. The rooms and location have certainly made this hotel our first choice in Hanoi.
The rooms are every bit as delightful as the photos show.
9
Ruppel
Дата отзыва: 04 марта 2024
The staff are super friendly, helpful and bend over backwards to help. Nothing was too much trouble. The rooms were clean and cleaned well. I would stay here again.
Could have brighter colours but no real complaints.
Could have brighter colours but no real complaints.
5
Preben
Дата отзыва: 02 марта 2024
Location and staff
Booking.com charge you 118 danish kroner for breakfast. The hotel temporarily don’t have a restaurant. So this hotel just have a room for you and a no facilities. You can easily get a breakfast for 30 danish kroner on cafes in the area
Booking.com charge you 118 danish kroner for breakfast. The hotel temporarily don’t have a restaurant. So this hotel just have a room for you and a no facilities. You can easily get a breakfast for 30 danish kroner on cafes in the area
10
Allen
Дата отзыва: 01 марта 2024
Everything! Superlative staff complimented what is already an elegant hotel in one of the chicest streets in the Old Quarter. Jay, Michael and William made us very welcome and helped with our onward Sa Pa trip.
10
Adrian
Дата отзыва: 01 марта 2024
Super friendly and helpful team providing a great service. The rooms are clean, the beds comfortable. The Hotel is perfectly located in the Old Town of Hanoi. We extended our stay there because we liked it so much!
9
Cornelia
Дата отзыва: 29 февраля 2024
Alle Mitarbeitenden waren total hilfsbereit und super nett. Jay (?), hat uns sogar sowohl Taxi als auch die Zugtickets für unsere Weiterreise gebucht und alle Zeiten rausgesucht. Wir mussten nur noch bezahlen, das war einfach total gut und wir mussten uns den Stress nicht selbst antun.
8
Louise
Дата отзыва: 29 февраля 2024
The staff go above and beyond for you. Jay even popped my husband on the back of his scooter and drove him around looking for a particular item. The location is excellent and the bed comfy.
We had a cheaper room but felt the bathroom could do with a freshen up.
We had a cheaper room but felt the bathroom could do with a freshen up.
10
Simon
Дата отзыва: 29 февраля 2024
The service was perfect.
Very friendly and very happy to help book tours and my onward journey.
Everything was perfect.
Everything was perfect.
8
Claudia
Дата отзыва: 29 февраля 2024
Die Lage und das super freundliche Personal .Das Bett war sehr bequem.
Das Badezimmer hätte sauberer sein können und der allgemeine Zustand der Zimmer ist in die Jahre gekommen.
Das Badezimmer hätte sauberer sein können und der allgemeine Zustand der Zimmer ist in die Jahre gekommen.
9
Pascal
Дата отзыва: 29 февраля 2024
Emplacement au top en pleine vieille ville
Personnel aux petits soins, très prévenant et attentionné
Chambre spacieuse et bonne literie, très propre
Pas de petit déjeuner sur place à priori situation provisoire mais non signalée sur booking Le manager nous a proposé un petit déjeuner dans un autre hôtel du groupe à proximité (très bien)
Pas de petit déjeuner sur place à priori situation provisoire mais non signalée sur booking Le manager nous a proposé un petit déjeuner dans un autre hôtel du groupe à proximité (très bien)
10
Ch
Дата отзыва: 27 февраля 2024
The location is perfect , the room is spacious , the staff are helpful, kind, friendly and very attentive. We had a great experience staying at Hanoi. Thank you
10
Miles
Дата отзыва: 27 февраля 2024
Great location and very comfortable. They even upgraded one of our rooms to a balcony room. The staff was amazing!!! So friendly and helpful and attentive.
Having to leave :)
Having to leave :)
9
Georgiana
Дата отзыва: 27 февраля 2024
Hôtel très centrale. Personnel très accueillant. Lit très confortable.
10
Lucy
Дата отзыва: 26 февраля 2024
Absolutely amazing, we checked into this hotel after leaving another hotel because it was horrible and this hotel has exceeded our expectations! Sue made sure that we were happy the whole trip and even upgraded our room to make up for our other horrible hotel 🩷 the breakfast is amazing and the pool area is lovely, 10/10 for everything at this hotel
Nothing
Nothing
9
Julien
Дата отзыва: 24 февраля 2024
Chambre confortable, emplacement parfait et personnel aux petits soins !
10
Mauersberger
Дата отзыва: 23 февраля 2024
Äußerst freundliche Belegschaft, Jay und sein ganzes Team kümmern sich sehr, welcome drink, immer Tee, Knabberzeug und Bananen im Foyer. Die Kommunikation schon vor der Anreise mit Jay lief prächtig. Wir hatten das Zimmer im 9. Stock mit herrlichem Blick über die Dächer, da braucht man keine Rooftopbar (2 in Sichtweite). Die Lage im alten Quartier ist fabelhaft - Jays Restauranttips für lokale Küche ohne Michelin-Schnickschnack auch. Danke!
9
Tll
Дата отзыва: 21 февраля 2024
Very friendly and helpful staff, appreciated hour effort and great service, help a lot on booking transportation to ease our worries! 🩷
10
Gerda
Дата отзыва: 20 февраля 2024
Das Personal sehr freundlich und hilfsbereit.
Zimmer sehr sauber
Unkompliziertes buchen in hotel
8
Carsten
Дата отзыва: 19 февраля 2024
Location and very friendly staff.
Jay from reception was fantastic, checked on me every day and made sure I had everything I needed.
A bit loud - there is no sound proofing and you could hear other guests at night and cleaning team early in the morning. I used ear plugs so it was OK.
A bit loud - there is no sound proofing and you could hear other guests at night and cleaning team early in the morning. I used ear plugs so it was OK.
9
Thủy
Дата отзыва: 19 февраля 2024
Tết nên không có bữa sáng
Địa điểm Tuyệt vời
Thu tiền phòng ngay khi đến tạo cảm giác không thoải mái
Thu tiền phòng ngay khi đến tạo cảm giác không thoải mái
10
Ciara
Дата отзыва: 19 февраля 2024
The staff were exceptional. I don’t usually leave reviews but I felt compelled to hear as they truly went above and beyond. From the beginning Jay did everything to ensure we have the best possible stay from giving us recommendations to organising onward transport for us. All the staff were extremely helpful and wouldn’t let us carry our bags! So lovely. Would happily stay here again and would like to thank Jay for all his help and kindness.
Nothing
Nothing
10
Federico
Дата отзыва: 18 февраля 2024
Centralissimo nel quartiere vecchio, staff molto gentile e super disponibile. Camera accogliente e pulita.
10
Nadir
Дата отзыва: 17 февраля 2024
La gentillesse et bienveillance du personnel, l’emplacement et la propreté des lieux
Rien
Rien
8
Decaesstecker
Дата отзыва: 16 февраля 2024
Molto dipende dalla stanza assegnata, ma cmq buono e completo.. la stanza col balcone e vista città (9°piano) molto gradevole.
Il manager Jay super (gentile disponibile e competente) Non si dovrebbe però, secondo me, dover pagare più di 35€!!
La politica e variazione del prezzo varia nel corso della giornata follemente, da 35 a 225€! (84% di sconto?!) Assurdo; forse un modo per farti credere di fare l'affare della vita? Non ispira fiducia..
La politica e variazione del prezzo varia nel corso della giornata follemente, da 35 a 225€! (84% di sconto?!) Assurdo; forse un modo per farti credere di fare l'affare della vita? Non ispira fiducia..
10
Hayley
Дата отзыва: 16 февраля 2024
The staff, above and beyond in service.
Nothing
Nothing
10
Sunny
Дата отзыва: 15 февраля 2024
Really enjoyed our stay here. Location is great and really central. Room was nice, comfortable and shower was good. Staff were really lovely and attentive. Free crackers and bananas everyday one reception was nice.
No cooking faculties.
No cooking faculties.
10
Sunny
Дата отзыва: 15 февраля 2024
Another exceptional stay in the centre of Hanoi. Staff really go out their way to make the stay as comfortable as possible.
Nothing
Nothing
10
Minh
Дата отзыва: 15 февраля 2024
Clean, nice and friendly reception. Great location!
10
Manon
Дата отзыва: 14 февраля 2024
- La localisation dans une rue au calme
- La gentillesse du personnel, notamment William, qui nous a upgradé 😊
- La déco et le confort étaient bien
Peut-être revoir un peu la salle de bain et ses finitions mais ça n’a pas du tout gâché notre séjour !
Peut-être revoir un peu la salle de bain et ses finitions mais ça n’a pas du tout gâché notre séjour !
10
Georg
Дата отзыва: 13 февраля 2024
The staff was exceptionally nice and did everything possible to make it a pleasant stay. Location is spot on, couldn’t be any better.
10
Y
Дата отзыва: 13 февраля 2024
The location of the hotel is in the old town, and it is very close to go downstairs to eat, which is a good choice for tourists.We had a suite and a family room. On the first day the hotel got the wrong room and on the second day the hotel changed our room . Jay was a friendly guy who helped us with our luggage and drove us to get milk on his motorbike. When we left, Jay said goodbye to us with a smile. My family thanked Jay very much. The three days at the hotel were very enjoyable. It was a pleasant trip in Hanoi.. We had a happy Spring Festival. Thanks.
10
Hoang
Дата отзыва: 13 февраля 2024
Vị trí thuận tiện, nhân viên thân thiện, phòng ở sạch sẽ tiện nghi
10
Marc
Дата отзыва: 13 февраля 2024
Super Lage mitten im Old Quarter
Sehr freundliches und hilfsbereites Personal
Vor allem Jay ist super nett, spricht sehr gut Englisch und hat uns bei der Reiseplanung für die verschiedenen Trips ganz toll unterstützt - danke!
9
Peter
Дата отзыва: 12 февраля 2024
PERFECT location in the old town of Hanoi. The hotel is situated on a quiet side street with charming cafes right outside the door. The room is spacious and nicely appointed with a small balcony. The staff is super friendly and helpful. I would particularly like to highlight Michael, a younger staff member, who was incredibly helpful and drove me around for some practical matters I needed to take care of. The entire staff is wonderfully sweet and accommodating. Cleaning and other services were impeccable.
8
Irina
Дата отзыва: 09 февраля 2024
The location is very good, a few steps to St. Joseph’s Cathedral, “Pho 10” restaurant and the West lake. A lot of coffee shops nearby. The room was clean and nice, the bed was comfy so we had a very good sleep there. The area is quiet so that was a huge plus as well.
The staff were amazing. Upon arrival, we were treated so warmly and were offered some tea and fruits. All our questions were answered and we were suggested to take a day tour to Halong Bay from the hotel which was the best decision we’ve ever made. They gave us a map, explained everything, so 100 stars to the staff
The only issue we head is the shower head. The water is full of minerals there ,as I understand ,so the head was 50% blocked. You can take a shower but with a half of a water pressure it’s twice longer. But the guys told we me they took care of it as soon as we left. ❤️ Small suggestion is to think of a small tea table in the room. The tea, coffee, cups, kettle-everything is there, but you have no place to sit and drink it except for the bed.
The only issue we head is the shower head. The water is full of minerals there ,as I understand ,so the head was 50% blocked. You can take a shower but with a half of a water pressure it’s twice longer. But the guys told we me they took care of it as soon as we left. ❤️ Small suggestion is to think of a small tea table in the room. The tea, coffee, cups, kettle-everything is there, but you have no place to sit and drink it except for the bed.
9
Giang
Дата отзыва: 09 февраля 2024
Phòng rộng rãi, có 2 phòng thông nhau dành cho gia đình
10
Chi
Дата отзыва: 08 февраля 2024
Really stylish interior. My room has a balcony overlooking the neighborhood, which was realy cozy. The air-conditioning has a heater function so it was perfect for the cold Hanoi nights. The staff was another highlight as well: always friendly, willing to help and made me feel welcomed every day that I stayed there. And they asked me for feedback when I checked out, which is a good sign that they are open to improvements.
9
Philip
Дата отзыва: 07 февраля 2024
Well appointed, tasteful decor. Everything functional and well maintained.
Friendly attentive staff with great recommendations.
Street noise can get a little much.
Street noise can get a little much.
9
Gina
Дата отзыва: 07 февраля 2024
The location was close to all attractions and great food options.
The room option was really good for a family.
Staff were exceptional, right from placing the booking.
Staying on upper floors have more windows.
Note - the hotel name changed to Hanoi centre silk premium.
On the lower floors you don’t get a window in the second room. Not a complaint just good to know as we needed a window and were kindly accommodated.
On the lower floors you don’t get a window in the second room. Not a complaint just good to know as we needed a window and were kindly accommodated.
10
Sophie
Дата отзыва: 05 февраля 2024
Personnel accueillant et sympathique.
L’hôtel est idéalement situé dans le quartier historique, tout les lieux à visiter sont aux alentours, vous pouvez tout faire à pieds !
Les équipements sont conformes aux photos (Clim, frigo, serviettes de toilettes changés tous les jours, bouteilles d’eau tous les jours).
Nous sommes restés 2 nuits, c’était très bien. Les chambres sont au calme.
Le jour de notre départ (tôt le matin) ils nous ont préparé un petit sac avec une bouteille d’eau, une banane et des biscuits, adorable ! (Alors qu’il n’y a pas de restaurant et petit déjeuner inclus normalement).
Je recommande !
10
Olav
Дата отзыва: 04 февраля 2024
Lage,Freundliches,sehr hilfsbereites und zuvorkommendes Personal ,tolle Aussicht
Nichts
Nichts
10
Elizabeth
Дата отзыва: 04 февраля 2024
The location at the property was fantastic, right in the city centre of the old quarter and extremely close to everything. On arrival and throughout my stay the staff were extremely accommodating, taking my bags at all times and offering me tea and amenities! They gave me recommendations of places to go and further nights if I needed to stay longer or anything went wrong with my flight. The room was lovely, a big shower and bathroom with also a large queen bed. They allowed me to check in early too which was such a help to my day. I would 100% recommend this hotel for anyone looking for accommodation in Hanoi, you will not be disappointed!😄
Thank you so much to all the staff you made my stay so much better.
Nothing.
Nothing.
8
David
Дата отзыва: 04 февраля 2024
Friendly staff. Especially Jay.
The room is too dark. It took sometimes to get warm water in the shower
The room is too dark. It took sometimes to get warm water in the shower
10
Kara
Дата отзыва: 02 февраля 2024
Convenient location, very helpful staff, Jay is great, very knowledgeable, friendly, and helpful. Our room was quiet and comfortable. Great value for the money.
8
Duong
Дата отзыва: 31 января 2024
Really great location where you can get lots of things nearby. You can walk to most tourist attractions or just use Grab. Great restaurants and bars nearby.
The room I got was top - clean, big and great view of the daily life of the locals. Staff was also really helpful.
The staircase to the floors is quite small and does not look like it is wanted to use the stairs
The staircase to the floors is quite small and does not look like it is wanted to use the stairs
10
Denis
Дата отзыва: 26 января 2024
Nous avons passé un super moment dans cet hôtel très bien situé, dans un quartier très sympa. Le personnel est très attentionné et les chambres très propres, avec une belle vue sur la ville. Nous avions deux chambres communicantes et privatives au 8ème étage, c'était le top en famille.
Tout était très bien. Aucun point négatif à signaler.
Tout était très bien. Aucun point négatif à signaler.
10
Merhawit
Дата отзыва: 26 января 2024
I really enjoyed staying at this hotel - perfect location and great rooms. You have pretty much everything within walking distance. Above all, I loved the service here. The staff was very friendly and helpful with everything, from booking trips outside Hanoi to giving recommendations on what to do in Hanoi. The best hospitality I experienced during my time in Vietnam. I'd recommend this hotel anytime to anyone visiting Hanoi. Thank you, Jay, and the rest of the team for your kindness.
10
Majdouline
Дата отзыва: 21 января 2024
We had a last min booking when we came in yet The hospitality was just amazing! We came in with a warm welcome. They were so honest about one of the two rooms not being ready yet so they upgraded one to a beautiful room with a balcony. So spacious and so neat. The bed was so comfortable soft, as well as the pillows you had two one of them was soft and the other little more firm. The first night the sheets over the bed was a little bit moist, maybe not dried properly but they listen to my request for a change of sheet, and they were so apologetic and made it happen so fast. They are truly so kind and so helpful either way everything. From wanting a scale to buying suger for my tea. It was a wonderful stay. The location is perfect, close to everything on walking distance. They gave us fresh fruit as well to take back to the room, it was just so sweet. Thank you soo much!
I don’t have any complaints
I don’t have any complaints
9
Robert
Дата отзыва: 21 января 2024
The location was great. Staff were super friendly and helpful. Clean.
Nothing to complain about.
Nothing to complain about.
10
Tim
Дата отзыва: 18 января 2024
The staff is amazingly nice, from checkin to checkout.They not only do their job but they go beyond it, always ready to help with information or just a smile to cheer your arrival. You can clearly see they all love their job and also they are great hoteliers. I have travelled extensively in all Asia and I think The Noble Swan is one of the best stay you can have. Conveniently located in the city center, it has SPA. Moreover the room has everything you need, nice decor and the bed is super comfy.
Nothing
Nothing
10
Hoàn
Дата отзыва: 18 января 2024
Phòng đẹp, sạch sẽ , đầy đủ tiện nghi. Nhân viên nhiệt tình thân thiện, gần các địa điểm tham quan du lịch.Mình sẽ quay trở lại.
6
Karen
Дата отзыва: 13 января 2024
The location and the staff. Very helpful, very pleasant.
The walls are paper thin. We could hear the lift going most of the night. No spar in operation. Not a lot of natural light.
The walls are paper thin. We could hear the lift going most of the night. No spar in operation. Not a lot of natural light.
9
Robert
Дата отзыва: 12 января 2024
The staff were fantastic. Polite and very helpful. The rooms were clean and comfortable.. Great location.
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