Muong Thanh Grand Ha Long 4*

The hotel is quite large, and the breakfast was okay. However, the facilities are very outdated and need significant improvement. Overall, the hotel has potential, but the facilities definitely need to be renovated and better maintained.

We booked two family suite rooms, but the AC in one of the rooms broke down, which was not acceptable, especially for a family stay. At first, the staff asked us to use a fan instead, but the room was still uncomfortable, and the AC issue could not be resolved. Thankfully, the staff eventually agreed to move us to another room. We appreciated their effort to resolve the problem, but we were disappointed that the AC issue happened in the first place.

Khách sạn 4 sao mà dịch vụ chỉ 2 sao. Nhân viên không thân thiện phòng thì cũ. Phòng to chỉ 1 cái điều hoà ở giữa, ngăn bức vách nên k thể mát đều các phòng. Đi khách sạn mà còn phải đem quạt giấy ra quạt. Đồ ăn sáng không đa dạng. Chắc sau sẽ không quay lại.

Nothing to like

Check in was rude Breakfast 3 chefs did not know how to poach an egg The toaster was broken and could only produce warm bread. Shower was broken with 2 styles of taps Air con and lights did not work when we entered the floor/ room. Im glad we only stayed for 5 hours until our other hotel room was available